Case study: Billing App
Sector: Utilities
Client requirement: New billing app and user journey design
Project brief: A new app for a new customer demographic
Working with the client we conceptualised a new billing app, designing user journeys for the main personas who use the organisation for energy
Project overview
Developed a comprehensive billing application tailored for a leading energy firm. The app streamlines the billing process, enhances customer experience, and provides robust analytics for the firm’s management. This project showcases my skills in [relevant technologies, e.g., full-stack development, UI/UX design, data integration], and my ability to deliver high-impact solutions for complex industry needs.
Key features
User-Friendly Interface: Designed a clean, intuitive UI that allows customers to easily view and manage their energy consumption and bills.
Automated Billing System: Implemented automated billing processes that generate and send invoices based on real-time data, reducing manual workload and errors.
Payment Integration: Integrated multiple payment gateways, allowing customers to pay their bills securely and conveniently through the app.
Usage Analytics: Developed dashboards that provide customers with detailed insights into their energy usage patterns, helping them make informed decisions to optimize consumption.
Notifications & Alerts: Set up push notifications and email alerts to remind customers of upcoming bills, payment confirmations, and other important updates.
Customer Support Integration: Included in-app customer support features such as live chat and a help center for resolving billing inquiries.
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