Heterogeneity in Passenger Satisfaction of Bus Rapid Transit System among Age and Gender Groups: A PLS-SEM Multi-Group Analysis by Harpreet Singh and Ankit Kathuria, published in Transport Policy (Volume 141, 2023, pp. 27–41)

Study examines factors influencing passenger satisfaction with Bus Rapid Transit Systems (BRTS). Recognizing public transport as a sustainable solution to urban congestion and emissions, the study addresses limited evidence from developing countries like India. Using Principal Component Analysis (PCA) and Partial Least Squares Structural Equation Modelling (PLS-SEM), the research identifies key service quality determinants and analyzes differences across age and gender groups. Findings highlight significant perceptual variations, offering insights for targeted policy interventions and improved service design.