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Once you have connected to IMAP, we will scan your email client and pull 6 months of email history into BenchmarkONE. That email history will show in a contact record's activity feed so you can stay up-to-date on your conversations.

Verifying Connection: You can verify that email sync with your email client is connected by verifying there is a green check mark next to your email address. If at any time the connection with your email client is disrupted, there will be a red "x" next to your email address. We are not provided feedback of that disruption from your email client. Simply disconnect and reconnect following the same steps outlined above.

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** You will need to ensure you have less secure app access turned on for your Gmail account. Without this being enabled, we are unable to successfully connect to your email and you will receive a "Wrong Credentials" error each time you attempt connecting.

Last, head to the Suppression List tab to block email activity for certain email addresses or domains. This is beneficial for users who want to block all internal activity or suppress company domains.

Approximately 15 minutes after you complete the enrollment, your mail client should begin prompting you for two-step authentication, if it has been configured properly. If you are not prompted, please verify the settings below, then close and re-open Thunderbird.

If you do not have Thunderbird on your work machine, please contact your Local Support Provider (LSP). Please be aware that Outlook is the preferred program for PennO365 and that Thunderbird will not give you access to the PennO365 calendar.

Thunderbird will prompt you to add your email account. If you find it does not you can go to Tools>Account Settings>Account Actions>Add Mail account. Enter your Name and PennO365 account name, yourpennkey@upenn.edu. Do not enter your account's password and click Continue.

Once entered click on Re-test and then Done. If Thunderbird tries to take you to your Inbox and you are prompted for your account password press Cancel. Go to Tools>Account Settings>Select your account name>Server Settings. In Server Settings change the Authentication method to OAuth2.

From the left hand pane select Outgoing Server (SMTP). In the list of outgoing servers you should see smtp.office365.com. Select this and click Edit. Under Security and Authentication set OAuth2 as the Authentication method. Set the description to PennO365. Click OK.

Microsoft's data migration tool is currently unaware of tools enforcing messaging records management (MRM) or archival policies. Because of this, any messages that are deleted or moved to archive by these policies will result in the migration process flagging these items as "missing". The result is perceived data loss rather than actual data loss, which makes it much harder to identify actual data loss during any content verification checks.

Effective from March 2024, to avoid flagging these items as missing, the migration tool will automatically disable MRM (also known as email lifecycle or ELC) for IMAP and Google migrations. The migration tool will also automatically re-enable MRM when the migration is Completed or Deleted. You can use the SkipAutomaticElcUpdate SkipMerging flag to keep ELC enabled during the migration, but doing so will result in the migration tool not searching for missing items to avoid this perceived data loss.

If you limited the connections to your source email system, it's a good idea to increase them to improve migration performance. Common connection limits include client/server total connections, per-user connections, and IP address connections on either the server or the firewall.

To migrate email, you need access to the user mailboxes in your source email system. If you know the user passwords or can access their mailboxes by using administrator credentials, there won't be any impact to users until you shut down your source email system.

If you can't access user mailboxes, you'll have to reset the passwords. This lets you access the user mailboxes by using a new password that you know. If users don't know the new passwords, they won't be able to get to their old mailboxes during or after the email migration. You can distribute the new passwords after the migration if you want users to get to their old mailboxes.

Prepare your IMAP source email system and get the information you need to migrate. If you plan to migrate your domain to Microsoft 365 or Office 365, verify that you own your domain with your domain registrar.

Depending on which type of email service you're migrating from, you might need to configure some settings or record the name of your email server or service to use later. You also need to verify your domain in your domain registry system if you have a custom domain.

If you're using the steps described in Migrate Google Apps mailboxes to Microsoft 365 or Office 365 or Migrate other types of IMAP mailboxes to Microsoft 365 or Office 365, you'll create a list of mailboxes to migrate (CSV file). These migrations instructions start from the Exchange admin center, and you'll need to create a CSV file that lists the email addresses, usernames, and passwords for the mailboxes you want to migrate.

You can also use the migrations page or setup instructions in the Admin center preview to migrate from IMAP systems such as Gmail, Hotmail.com, or Outlook.com. These steps are the best if you plan to migrate mail for only a few users (less than 50). If you're migrating mail for more users, it's easier to use a CSV file to enter all the information for the accounts.

To migrate email successfully, Microsoft 365 or Office 365 needs to connect and communicate with the source email system. To do this, Microsoft 365 or Office 365 uses a migration endpoint, the settings that are used to create the connection.

After you verify that all email is being routed to Microsoft 365 or Office 365, you can delete the migration batch to stop the synchronization between your source email system and Microsoft 365 or Office 365.

After the mail has been migrated, you change your organization's MX record to point to Microsoft 365 or Office 365 when the migration is complete. Your MX record is how other mail systems find the location of your email system. Changing your MX record allows other mail systems to begin to send email directly to the new mailboxes in Microsoft 365 or Office 365. To learn how to update your MX record, see Create DNS records at any DNS hosting provider as well.

If you're comfortable with what's involved in migrating mailboxes to Microsoft 365 or Office 365, you're ready to get started. The first step is to determine which source email system you're migrating from:

Zoho Mail can be accessed via IMAP on any standard IMAP client using the configuration details provided in this guide. Log in to your webmail and Enable IMAP Access for your account before you configure IMAP in the email client. (You might require an Application-specific Password to set up the account for other devices if you have enabled Two-Factor Authentication).

IMAP and POP3 are protocols that allow you to download email messages from your Zoho Mail server and access them with desktop email clients like Outlook/ Mac Mail and/or mobile email clients iPhone/ Android email apps. Zoho Mail can be configured on any standard IMAP email client using the IMAP and SMTP Server Settings.

IMAP is more recent than POP and allows a two-way synchronization between the email clients and your Zoho Mail account. IMAP is recommended when you want to access the same account from multiple email clients.

User Name: Enter your Zoho username or your complete Zoho Mail address. If your domain is hosted with Zoho, then your email address will be in the format you@yourdomain.com.

Email Address: Enter Your Zoho Mail address. If your domain is hosted with Zoho, then your email address will be in the format you@yourdomain.com.

Password: Enter your Zoho account password. (You might require an Application-specific Password if Two-factor Authentication is enabled).

A huge mailbox with many folders can be cumbersome to view and synchronize emails in IMAP clients. To optimize your IMAP client's performance, you can choose the folders you want to synchronize with IMAP using the steps below:

When you delete an email or move it to another folder in your IMAP client, the email will be deleted or moved to another folder based on your IMAP settings. To make these changes immediately in your IMAP account, you can enable the 'Expunge Immediately' option with the steps below.

In case you are a Federated Sign In user (Using Sign in using Google Apps/ Gmail/ Facebook etc), you might not have an exclusive password in Zoho for your email account and so you will be required to generate a password for your account. You cannot 'Sign In' using your external account for POP/ IMAP/ Active Sync.

You need to have IMAP Access enabled for your account, before configuring IMAP in the other email clients. Refer to this section for instructions.

In case you are an Organization user, check with your administrator if IMAP Access is allowed for your account based on the email policies.

after reading this Google Workspace update, it is not clear to me whether app password method will be still allowed after Sept 30 2024. In particular, we have an app that uses app password to access via IMAP the Gmail account, so I'm not sure if it will stop working after that date or not.

In that post, there is written that:

"If the app you are using does not support OAuth, you will need to switch to an app that offers OAuth or create an app password to access these apps". So, from here, it seems that app password should be still available, but I'd like to receive a confirmation.

We will continue to support App Specific Passwords (ASPs) for POP/IMAP/SMTP

With LSA deprecation, will be blocking the ability to authenticate with a user's actual Google Credentials. However, users can still creature unique credentials via ASP.