Privacy Policy

Privacy Policy for Imagination Food Delivery

Effective Date: 06.02.2025

At Imagination Food Delivery, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share information when you use our mobile app, Imagination Food Delivery ("the App"), available on Google Play. By using the App, you agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services:

• Personal Information: When you register or use the App, we may collect your personal details, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Delivery address

  • Payment details (credit card or other payment methods)

• Non-Personal Information: We may collect certain non-personal information to help improve your experience and our services, such as:

  • Device information (type, model, OS version)

  • App usage data (usage patterns, app crashes, interaction with features)

  • IP address

  • Location data (optional – for location-based delivery services)

2. How We Use Your Information

We use the information we collect to:

• Process your orders and deliver food

• Provide customer support and respond to your inquiries

• Personalize your experience and recommend products or offers

• Improve the functionality of the App

• Comply with legal obligations or enforce our terms of service

3. Data Sharing and Disclosure

We do not share your personal information with third parties except in the following cases:

• Service Providers: We may share information with trusted third-party service providers who help us deliver services (e.g., payment processors, delivery partners, cloud hosting providers). These service providers are contractually obligated to safeguard your data and use it only for the purposes we specify.

• Legal Compliance: We may disclose your information when required by law, such as to comply with a subpoena or other legal process.

• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a notice in the App before your personal information is transferred.

4. Data Security

We take the security of your personal information seriously and implement reasonable security measures to protect it. However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

5. Location Data

If you enable location services, we may collect and process your location data to provide delivery services based on your address. You can control location settings through your device’s settings.

6. Payment Information

We do not store your credit card or payment details. All transactions are processed securely through third-party payment gateways. We may store your payment information in a secure tokenized format to facilitate future orders.

7. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to enhance your experience. You can manage cookies through your device settings.

8. Your Rights

You have the right to:

• Access, update, or delete your personal information.

• Opt-out of receiving promotional emails by following the instructions in the email or contacting us directly.

• Control location and notification settings through your device settings.

9. Children’s Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting an updated version in the App or sending a notification to the email address you provided. Please review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Imagination Food Delivery Support
Email: restaurantimagination86@gmail.com 

Phone: +91-7001095992
Address: Restaurant Imagination, near Kandi Municipality, Natun para,Kandi,Murshidabad, Pin:742137 

By using the App, you consent to the collection and use of your information as described in this Privacy Policy.