The first annual conference of International Journal of Services and Standards (IJSS) will be held virtually on August 21, 2021. I am very grateful to National Yunlin University of Science and Technology (YunTech), Taiwan for hosting this conference and supporting the journal. Specifically, I would like to express my heartfelt gratitude to Dean Jao-Hong Cheng, Associate Dean Tung-Ming Koo, and Dr. Hung-Chang Chang (program chair) at YunTech for their unrelenting efforts in ensuring the success of the first annual conference of IJSS.

I would like to thank the authors for their kind support of the conference. The conference would not have been possible without the authors’ participation via submission of their high quality papers. Submissions to the conference underwent a double-blind peer review process and two reviewers were assigned to a paper. We received submissions from authors of institutions in the U.S., Taiwan, and Thailand. The authors will present their work on supply chain innovation and performance, information security management systems, performance evaluation of governmental policies, e-service volunteer, social media addiction, online booking, we-media, and game-based learning.

I would also like to thank Professor Wei-Hsi Hung, Chair of the Department of Management Information Systems, National Chengchi University, Taiwan, for supporting the conference and journal. Professor Hung has graciously agreed to serve as the Guest Editor of a special issue of IJSS. Authors of high quality papers will be invited to revise their manuscripts substantially (at least 50% new content) for consideration for publication in Professor Hung’s special issue.

I welcome you to the first annual conference of IJSS. I hope the paper sessions will be interactive and the conference will provide a collegial environment for all participants to network and share their research interests.

Have a wonderful time at the conference! J

Dr. Siew Chan

Editor-in-Chief

International Journal of Services and Standards

The National Yunlin University of Science and Technology (YunTech) is honored to hold the 2021 International Journal of Services and Standards (IJSS) Annual Conference.

Service science began as an idea and was posited to become a new academic discipline focused on the problems characteristic of services. Then, integration of theories and methods from multiple disciplines which serve as a scientific foundation for service innovation is developed. The 2021 International Journal of Services and Standards (IJSS) Annual Conference will provide a platform for participants to discuss these issues and share their experiences and knowledge of technology-enhanced judgment and decision-making in today’s global economy.

I would like to express my appreciation to the authors for submitting their work and sharing their academic achievements with the conference participants. In addition, I am pleased that Professor Mary Gowan, Dean of the Mike Cottrell College of Business, University of North Georgia, USA, will discuss the challenges and opportunities of technology-enhanced decision making in the global economy. I would also like to thank Professor Imam Baihaqi, Dean of the Faculty of Creative Design and Business Digital, ITS Surabaya, Indonesia, for speaking at the conference.

I hope the conference will be a great success and a phenomenal experience for all participants. I welcome you to visit YunTech in the future.

Professor Neng-Shu Yang

President of YunTech

Honorary Chair of IJSS Conference 2021

I commenced my responsibilities as Editor-in-Chief of International Journal of Services and Standards (IJSS) in March 2020. IJSS is listed in Cabell’s whitelist and Scopus. I revised the Scopus aims and scope, topics, objectives and content on the journal’s website. The editorial board members are from institutions located in the U.S., Canada, China, Thailand, and Jordan. I work very closely with the editorial board members to increase the visibility and reputation of IJSS.

Objectives

IJSS publishes innovative research on topics related to services or standards. Since services and standards are a dynamic field of research that entails important implications for the global economy, we welcome research employing an international perspective to transcend cultural and national barriers. In addition, we aim to share creative interdisciplinary research that extends theory and increases understanding of services or standards in terms of the evolving changes in business, cultural, economic, regulatory and technological issues that impact the national or global economy.

Content

IJSS is a unique outlet for promulgating creative services and standards research that facilitates understanding of the problems examined. IJSS publishes cutting-edge research that proposes, develops or tests innovative strategies for enhancing effectiveness and efficiency of performance or outcome measures in the realm of services or standards. IJSS also welcome research that makes insightful and valuable theoretical or empirical contributions that further understanding of the subject matter of services or standards.

IJSS publishes research on the following topics: Big Data; Blockchain; business analytics; computer forensics; cybersecurity; information compliance, privacy and security; robotic process automation; digital marketing; financial technology; healthcare information technology; supply chain technology; and behavioral, cultural, ethical and technological issues.

Future Direction

I am committed to take IJSS to new heights. I will publish high quality research in IJSS and increase the journal’s impact in the field of information systems. I am very grateful to National Yunlin University of Science and Technology (YunTech), Taiwan for supporting IJSS. I look forward to working with Dean Wei-Hwa Pan, Office of International Affairs, and Associate Dean Tung-Ming Koo, College of Management, YunTech to increase the visibility, reputation, and ranking of IJSS.

Dr. Siew Chan

Editor-in-Chief

International Journal of Services and Standards

I welcome you to the first annual conference of International Journal of Services and Standards 2021. We are pleased to support this conference and journal.

The conference theme: “Technology-enhanced judgment and decision-making in the global economy” is timely and relevant in today’s business, cultural, economic, and technological environments. The conference presenters will address interesting research issues on the impact of technological innovation on decision-making that encompass various disciplines.

I would like to express my appreciation to the authors for presenting their work at the conference. Credit is also due to the conference organizing committee for their conscientious efforts in ensuring the success of this important event.

In addition, I am very excited that Professor Mary Gowan, Dean of the Mike Cottrell College of Business, University of North Georgia, USA, will give a keynote speech at the conference. I believe Professor Gowan’s speech will generate interest and stimulate discussion on the challenges and opportunities of technology-enhanced decision-making in various disciplines which transcend national and cultural barriers. I would also like to thank Professor Imam Baihaqi, Dean of the Faculty of Creative Design and Business Digital, ITS Surabaya, Indonesia, for speaking at the conference.

I hope you will have a pleasant experience at the conference. I encourage you to share your research expertise and ideas with the conference participants.

Professor Jao-Hong Cheng

Dean of College of Management, Yuntech

Chair of IJSS Conference 2021