Privacy Policy for I Doctor

1. Introduction

At I Doctor, we are committed to protecting the privacy and security of your personal and health information. This policy explains how we collect, use, and safeguard your data when you use our platform, whether as a patient seeking medical advice or as a healthcare provider offering services.

2. Information We Collect

• Personal Identification: Name, email, phone number, and date of birth.

• Professional Data (Doctors): Professional credentials, licensing information, and bank account details for payout processing.

• Health Data: Medical history, symptoms, and files shared during consultations.

• Technical Data: Device information (OS, IP address), and usage analytics.

• Consultation Data: Metadata regarding video calls (duration, timestamps). We do not record the audio or video content of consultations.

3. Children’s Privacy (Under 13)

I Doctor is not intended for unsupervised use by children under the age of 13.

• Parental Consent: We do not knowingly collect personal information from children under 13 without verifiable parental or guardian consent.

• Usage: Children may only receive consultations through a parent or legal guardian’s account.

• Data Protection: If we discover that a child under 13 has provided us with personal information without parental consent, we will delete such information from our servers immediately.

4. Video Consultations and Doctor Earnings

• Tele-health Services: The app facilitates live, encrypted video consultations.

• Monetization: Doctors provide professional consultations for a fee. I Doctor manages the secure processing of these payments and the subsequent payout to the healthcare provider.

• Doctor-Patient Confidentiality: Data shared during a video session is restricted to the participating doctor and is treated as a confidential medical record.

5. How We Use Your Information

• To facilitate secure video consultations and medical messaging.

• To process consultation fees for patients and manage earnings for doctors.

• To provide technical support and send appointment reminders.

• To comply with healthcare regulations and legal requirements.

6. Sharing of Information

• Healthcare Providers: Patient data is shared with the specific doctor chosen for the consultation.

• Service Providers: We share data with payment processors and secure cloud hosting services.

• Legal Compliance: We may disclose information if required by law or to protect user safety.

7. Data Security

We employ industry-standard security measures, including SSL/TLS encryption for data in transit and secure storage for sensitive health information. Payment details are handled by PCI-DSS compliant partners.

8. Your Rights

You have the right to access, correct, or delete your personal data. You may also object to data processing or request data portability. To exercise these rights, please contact our support team.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or for legal reasons. We will notify you of significant changes via the app or email.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

• Email: xetonetech@gmail.com

• Phone: +201061221444

Important Developer Tips for Google Play Compliance:

1. Neutral Age Screen: If your app is not only for children but might attract them, implement a neutral age screen (asking for age without suggesting a "right" answer) before collecting any personal data.

2. Sensitive Permissions: Ensure the app does not request unnecessary permissions (like Mic or Camera) until the user actually starts a video consultation.

3. Data Deletion: You must provide a way for users to request account and data deletion within the app settings to comply with the latest Google Play policies.