The Schedule

Day 1

April 28, 2025

Registration 11:00am - 12:30 pm Grand Atrium

1:00 - 1:30

Showtime Welcome from IDM

IDM Leadership Grand II

Join IDM leadership as we kick off SHOWTIME with a welcome message that sets the stage for inspiration, connection, and the powerful days ahead.

1:30 - 2:30

Opening Keynote

Mark Vieth Grand II

Welcome to SHOWTIME — This opening keynote will set the tone, ignite inspiration, and challenge you to lead boldly, own your impact, and make every moment count.

Break 2:30 - 2:45

2:45 - 3:45

EdApp is Now Safety Culture!

Chelsea Paul Central I

Hear from our rep about all the changes and features available in Safety Culture. Hit any hard spots since the transition? Bring your questions and work through them with the expert!

Responding to Customer Feedback

Dan Lombardi / Rick Ringo Central III

This session will dive into best practices for handling reviews, social media comments, and real-time feedback with professionalism, empathy, and strategy.

Break 3:45 - 4:00

4:00 - 5:00

How to Use AI in Hospitality Marketing

Brian Lee Central III

AI is transforming how hospitality businesses attract, engage & retain guests. Explore practical ways to use AI for content creation, reputation management, using both free & paid tools to boost hotel & restaurant marketing efforts.

4:00 - 5:00

Safety Culture Course Creation

Jessica Korrison Central I

Bring your laptops, SOPs, and your thinking cap – it’s time to buckle down and build some courses! This is a working session – come prepared to complete courses and get your questions answered. This will not be a presentation!

Break 5:00 - 5:30

5:30 - 9:30

Welcome to Marshfield!

Rock Ridge Orchard

[Meet in main lobby, vans to location depart by 5:30 PM]

Unwind and connect at our evening dinner — a relaxed night of great food, live entertainment, and casual networking. It’s the perfect way to recharge, share stories, and build new connections in a laid-back, fun atmosphere.

8:30 - 9:00

Return Home & Good Night!

Hotel Marshfield

The vans will depart the Rock Ridge Orchard by 8:30 PM, expecting to return to Hotel Marshfield by 9:00 PM. Please ensure you have all your belongings prior to exiting the vans. Thank you!

Day 2

April 29, 2025

8:00 - 9:00

Breakfast

Libby's

9:00 - 10:15

No Vacancy Podcast and Keynote

IDM / Glenn Haussman Grand II

Join us for an exclusive keynote featuring a live podcast recording of the world-renowned No Vacancy podcast, where we’ll dive into boutique hospitality—unpacking trends, innovation, and what sets this dynamic sector apart.

Break 10:15 - 10:30

10:30 - 11:30

Best Practices: Food and Beverage 1

David Ross Grand III

Explore the importance of systems and checklists ion daily operations. We will also delve into the basics of Video Marketing to enhance your social media efforts to draw attention and gain traction. Rounded off with an open forum.

10:30 - 11:30

Best Practices: Sales and Marketing 1

Jamie Rady Central I

Discover how to leverage Revinate Marketing to craft targeted email campaigns that drive direct bookings and boost guest engagement. This session will explore best practices, performance metrics, and real-world strategies.

10:30 - 11:30

Best Practices: Rooms 1

Dan Lombardi Central III

This session will focus on prioritizing the guests needs by taking a dive into understanding the guests needs, providing personalized service, and addressing guest concerns promptly.

10:30 - 11:30

HR Help Hub Hours 1

Alyssa Graves Executive Board Room

Stop by for on-the-spot support, open conversation, and answers to any outstanding questions or needs. Whether you’re tying up loose ends or looking for quick guidance, the HR team is here to help—no appointment needed!

11:45 - 12:30

Lunch

Grand Atrium

12:30 - 1:30

Leading vs. Managing

Rick Ringo Grand II

Discover what separates leaders from managers in this dynamic session focused on essential leadership skills, qualities, & styles. Walk away with practical tools & insights to elevate your impact & grow into the leader you’re meant to be.

Break 1:30 - 1:45

1:45 - 2:45

Profit & Loss Breakdown

Jamie Rady / Rick Ringo Grand II

Gain a clear understanding of P&Ls—how to read them, key metrics to watch, & how to use the data to make smarter business decisions. Turn financial reports into actionable insights for improving performance & profitability.

1:45 - 2:45

SHR / Windsurfer

Meredith Gorecki Central III

Hear from our reps at Windsurfer on all the latest features and updates, as well as best practices for the CRS Booking Engine. This session will also include time for a Q&A for property users – come prepared!

Break 2:45 - 3:00

3:00 - 4:00

The Paper Trial & Wage and Hour Theft

Sara Ackermann / Nicole Stangl Grand II

“The Paper Trial”: Do’s and Don’ts when documenting employee conduct. And Nicole will present “Wage and Hour Pitfalls” How to avoid being a target of wage and hour class action law suit.

Break 4:00 - 5:00

5:00 - 6:00

Battle of the Mocktails + Hosted Bar

Grand Prefunction

Sample, taste, and vote on your favorite craft mocktail creation during the dinner reception. After you cast your vote, enjoy a cocktail at the hosted bar. The announcement of the winner will take place during the dinner presentation.

6:00 - 10:00

"Showtime" Celebration

Grand Ballroom

A red carpet evening of celebration, laughter, cocktails, dinner, glamor, unified IDM strength, and a chance to multiply your raffle tickets… or lose them all. SHOWTIME!

Day 3

April 30, 2025

8:00 - 9:00

Breakfast

Libby's

9:00 - 10:00

Best Practices: Food and Beverage 2

David Ross Central I

Day 1 recap & expand on enhancing the guest experience through targeted topics with a focus on personalization, consistent service, curated ambiance, & offer an open forum for discussion with idea sharing & best practice exchanges.

9:00 - 10:00

Best Practices: Sales and Marketing 2

Jamie Rady Central III

Learn why technology alone isn’t enough, how to make every meeting matter, and leave with practical strategies to blend digital touchpoints with powerful personal interactions. You'll walk away with actionable ideas to strengthen your relationships — and close more business.

9:00 - 10:00

Best Practices: Rooms 2

Dan Lombardi Central II

This session will focus on training and empowering your team by investing in training sessions and programs, cultivating a positive work environment for team morale, and encouraging effective team communication.

9:00 - 10:00

HR Help Hub Hours 2

Alyssa Graves Executive Board Room

Break 10:00 - 10:15

10:15 - 11:15

Voya Retirement Benefits Education

Alyssa Graves Central III

Led by a Voya education specialist, we will cover plan highlights, investment options and the basics of retirement savings, as well as how to enroll and register for on-line access.

10:15 - 11:15

GM Download with Nedd

Nedd Neddersen Marshfield Room

A time to convene around the table to talk big picture with Nedd. This annual time has become legendary.

11:30 -12:30

Lunch & Closing Ceremony

IDM Executive Team Central I + Central II

Listen in to hear the lucky winners of our raffle drawings, soak up the last networking opportunities, grab a to go lunch, and hit the road!

1:00

Checkout + Departure

Central Prefunction

Please leave your feedback on your stay at Hotel Marshfield on the review survey!

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