The customer needs to log in to TIN 2.0 portal for downloading the challan for Direct Tax payments processed successfully through any mode. TIN 2.0 login link and the path to download the challan is as below.

Yes, a customer can view all the challans paid until . With effect from , the customer will only receive Debit Advice from the Internet Banking portal. For challan download, the customer needs to visit the e-Filing portal.


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Yes, ICICI Bank will provide a Debit Advice for all the Direct Tax transactions and it will include the Challan Reference Number generated on the TIN 2.0 portal. Debit Advice will be available on the same channel that is used for transaction processing.

In case the customer has initiated a Direct Tax transaction from the e-Pay Tax services at the e-Filing Portal, the customer will be auto-redirected back to the e-Pay Tax services at the e-Filing Portal after the payment is completed for downloading the challan.

Path : Login to CIB > Tax/EPFO/ESIC > Tax payments > Direct Tax > Tax Payment > Bulk Tax Payment > Bulk Direct Tax File Upload Path : Login to CIB > Tax/EPFO/ESIC > Tax payments > Direct Tax > Tax Payment > Bulk Tax Payment > Bulk Direct Tax File Upload

All the non-mandatory fields have been defined in the sample file format which is available on CIB for processing Direct Tax payments through bulk file uploads and can be downloaded using the following path:

Step 5: Click on the search tab (transaction will reflect on the screen basis the search criteria selected by the customer). The customer can search all the transactions or a specific transaction with the search option

Direct Tax Challan will expire in days, before which the transaction needs to be successfully completed. In case the payment is not completed within days, the generated challan will expire and the customer will need to reinitiate a fresh transaction.

The Bank will not be able to undertake any refund or reverse the funds once the payment for Direct Tax transactions is successfully processed. Taxpayers may connect with the Income Tax Department for such requests and follow their prescribed guidelines.

38. If the transaction status has been confirmed as a success by the Bank, but on TIN 2.0 e-Filing Portal, it is showing as awaiting payment confirmation from the Bank, what steps should be taken by the customer?

In case the transaction status has been confirmed as a success by the Bank, but is still showing as awaiting confirmation from the Bank on e- TIN 2.0 e-Filing Portal, the customer is suggested to wait for - minutes for the transaction payment status to get updated.

39. If the transaction status has been confirmed as a success by the bank, but on TIN 2.0 e-Filing Portal, the customer is unable to download the challan, what steps should be taken by the customer?

In this exceptional scenario, the customer is suggested to wait for - minutes on TIN 2.0 e-Filing Portal for the status to get updated. However, in case of further delay, the customer should contact TIN 2.0 e-Filing Portal Customer Care at

Branch / Business Unit may check rules in iView under CIB user ID details > Load > Select Corporate ID > Transaction limit for corporate ID > Check tax payment under transaction type > Check applicable rule OR raise an SR in FCRM under the path: Corporate > CIB related > Tax collection queries. Send an e-mail to . The TAT to resolve the queries is T+2 working days through the mode of receipt of query.

Branch / Business Unit may check rules in iView under CIB user ID details > Load > Select Corporate ID > Transaction limit for corporate ID > Check tax payment under transaction type OR raise an SR in FCRM under the path: Corporate > CIB related > Tax collection queries. Send e-mail to . The TAT to resolve the queries is T+2 working days through the mode of receipt of query.

1. What is GST? 

Goods and Services Tax is an Indirect Tax levied by the Government of India on all goods and services, apart from those exempted. ICICI Bank offers payment facility for Goods and Services Tax to its Retail and Corporate customers.

5. Can I make multiple challan payments in one go? 

Yes. Log in to CIB > Tax/EPFO/ESIC > Bulk GSTNs and Others > Tax Payment > GST Bulk Payment > GST Bulk Payment Initiation > Search Criteria > Select Account Number > Select Multiple Challans > Choose Authentication Mode (OTP/Grid Card) > Continue > Select Approver and Initiate Payment.

6. How to register Multiple GSTs on Internet Banking? 

Log in on CIB > Tax Page > Direct Tax > GIB Landing Page > Tax Payment > Register GSTN > Click here to register multiple GSTN through file (download the sample file) > Choose File > Submit.

9. What are the different product solutions offered by ICICI Bank to pay GST?

ICICI Bank offers multiple solutions to make GST payments easy and secure:

1. Simplified solution: For paying multiple challans in one go through CIB

2. API solution: Offering Payment and Debit Advice, double verification, inquiry and re-inquiry features through API integration.

10. Which payment modes are available through ICICI Bank for GST payments on GSTN portal? 

Following payment modes are available on GSTN portal:

1. ICICI Bank Net Banking

2. ICICI Bank Debit Card

3. + ICICI Bank Branches.

12. How many GST challans can be approved on CIB when opting for ICICI Bank GST Simplified Solution?

At a given time, payment for challans can be approved and made using single login on ICICI Bank Corporate Internet Banking.

For making the payment follow the below steps:

Pay through Internet Banking: Log in to ICEGATE payment page > Select the unpaid challans > Select payment mode as Internet Banking and complete the payment.

Electronic Cash Ledger (ECL) is an additional wallet based payment mode that has been introduced on ICEGATE 2.0 (CEP) to credit funds in the virtual account of the registered trade user and can only be used for the payments of ICES Custom Duty and ECCS.

On the ICEGATE e-Payment page unregistered users have to select 'No' for 'Do you have ICEGATE ID?' question and need to submit their PAN details for further processing and pay the Custom Duty accordingly.

ICICI Bank hassuccessfully implemented Microsoft BizTalk Server 2002 as an enterpriseapplication integration solution as part of the infrastructure for itsmulti-channel banking operations. It helped the bank overcome the limitatio=nsof the then existing infrastructure in terms of scalability and flexibility=. Tofurther enhance its capabilities in this area, it joined the early adopterprogram (EAP) for Microsoft BizTalk Server 2004. ICICI Bank wanted to explo=rehow new features, such as Rules Engine and Business Activity Monitoring (BA=M),would help it meet the increasingly sophisticated demands of its customers.= Theresults of the trial showed that the bank could achieve much more flexibili=tyand efficiency in report generation and monitoring. It could also achieve m=orecomplex orchestration of transactions between its channels and variousback-office systems, as well as increased processing capabilities. After thetrial, the migration path to BizTalk Server 2004 has become much clearer forthe bank.=

In the retail bankingmarket, providing a multi-channel experience is no longer an option for ban=ks,it is a necessity, driven by an ever more competitive landscape. At the sametime, consumers are more informed about financial services and far more lik=elyto switch between providers. This requires banks to differentiate themselvesfrom the competition by providing a unique customer experience.


ICICI Bank, India's second largest bank, with total assets of about Rs.112,=024crore, wanted to provide an enriched customer experience that would encoura=geloyalty among existing users and help it gain new business. Less than fiveyears ago, banking in India was primarily restricted to branches. But ICICIBank has been at the forefront of change in the country, rolling out amulti-channel strategy that today includes a network of about 450 branches =andoffices, 1,750 ATMs, a 1,500-seat call center and an Internet banking user =baseof over five million.


The bank offers a wide range of banking products and financial services tocorporate and retail customers in the areas of consumer banking, investmentbanking, life and non-life insurance, venture capital and asset management.= Itfound that with a rapid growth in customer numbers, the proprietary middlew=areit had built to connect the multiple channels with the bank's variousback-office systems was no longer sufficient. It needed a solution that wou=ldachieve a high level of integration and the flexibility to service customer=s ina more efficient and effective manner. 


Jayant Prasad, Manager, Technology Management Group, ICICI Bank, says:"Our middleware at the time just was not scaling to the kind of volume=s wewere beginning to see. It also wasn't flexible enough for the type of deman=dsthat the business was putting on it, in terms of implementing new transacti=onsand modifying existing ones."


After a tendering process, including leading middleware vendors, the bankimplemented an enterprise middleware based on Microsoft BizTalkServer 2002 and Microsoft SQL Server™ 2000. This was implemented byMicrosoft Consulting Services and ICICI Infotech, a group company of ICICIBank, and completed after several months. The custom code layer built on to=p ofBizTalk Server 2002 was originally built using C++, but since then the bank= hasmoved to the Microsoft .NET Framework, an integral component of the Microso=ftWindows operating system that provides a programming model and runtime= forWeb services, Web applications and smart client applications. Inaddition, the bank uses the Microsoft Visual Studio .NET developmentsystem to take advantage of native support for XML Web services, componentre-use and improved development efficiency.


The bank has used the business process orchestration capabilities of BizTalkServer to create drawings that describe loosely coupled business processes,= andthe synchronous and asynchronous linkages between multiple channels andback-office systems. These processes can then be compiled and executed. 


ICICI was satisfied with the progress it made thanks to BizTalk Server 2002.For this reason, it was keen to investigate BizTalk Server 2004, and signed= upto the early adopter program to evaluate its migration options. It wasparticularly interested in new features, such as Health Activity Tracking,Rules Engine, Business Activity Monitoring, and Human Workflow to help incr=easeits customer service capability. 152ee80cbc

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