Rajeswar Singh PMP®

Rajeswar is PMP, Aglie, Executive Business Management from IIM Lucknow, Google Certified Data Analyst, NASSCOM Certified Data Scientist & ML with over 18+ years of experience in IT Solutions Design, Development, IT Operations/Application/Production Support, Testing, Integration, Telecom and E-commerce Business Application/Processes.

Skills Summary

- - Current Role: Business Analyst at Fabhide Tech.
  - Executive Business Management from IIM Lucknow with First Position.
  - Experience: Over 5+ years in IT Solution Design and Development; 3+ years in Data Analytics, Visualization, Web Technologies, No-Code RPA applications and Project Management; 10+ years in IT Application Operations, Production Support and Leadership role.
  - Solution Architecture: Design, develop, test and implemented business applications tailored to meet specific business objectives and client needs. Translated business requirements into comprehensive technical documentation including High-Level Designs (HLD) and Low-Level Designs (LLD).
  - Lifecycle Proficiency: Proficient in all phases of the SDLC, from gathering business requirements to delivering technical solutions with comprehensive impact analysis, ensuring seamless process flows and integration. Familiarity with waterfall, Agile and Scrum frameworks for delivery.
  - Agile/Scrum: Agile ceremonies, managed backlogs, coordinated cross-functional teams, and acted as a liaison between product owners and development teams to ensure clear communication of priorities.
  - System Management: Managed the development, maintenance, and support of business applications for efficient and effective solution delivery.
  - Risk management/Incident Resolution: Analyze and resolution of L2/L3 trouble tickets within SLA, addressing critical issues and identifying opportunities for system improvement.
  - Documentation and Training: Maintained detailed project documentation for tracking changes, troubleshooting issues, and supporting end-user training.
  - IT Operations: Managed and supported UAT, SIT, QA, production, and disaster recovery environments.
  - Stakeholder Coordination: Lead stakeholder engagement and customer’s business sign-off, validated test case results, and ensured successful production deployments.
  - Operational Stability: Delivered business stability and smooth operations in the production environment, ensuring compliance with SLA.
  - Reporting/Performance Analysis: Developed and presented daily, weekly, and monthly KPI reports, analyzing trends in business processes and services to optimize performance.
  - Cross-functional Leadership: Bridged business and technical teams to ensure timely task completion and quality results.
  - System Upgrades: Lead system upgrades, new application launches, and monitoring tool implementations, maintaining system performance and availability.
  - Vendor Management: Managed and engaged with various vendors and platform teams to ensure timely incident resolution. Proficient in dynamic managed service partner MSP environments.
  - Release Management: Managed production releases, conducted root cause analyses and identified gaps to enhance delivery quality.
  - Data Analysis: Excel in data visualization, report writing, documentation, and delivering compelling presentations.
  - Team Leadership: Lead and supervised teams to achieve objectives, consistently maintaining high-quality standards of work. Quick learner with a passion for mastering new technologies and products.

Work experience

Fabhide Tecnology- (Nov-2020-Present)

Role: Business Analyst & Delivery

Fabvery Dubai- (July-2019-Oct-2020)

Role: Operation Manager

Atos Dubai- (June-2016-June-2019)

Role: System Designer

TCS Dubai (Jan-2012-June-2016)

Role: Assistant Consultant

Arowana Dubai (Sep-2008-Dec-2011)

Role: System Analyst

Verizon (July-2005-Aug-2008)

Role: Software Engineer

Education

Executive Business Management

(Sep-2023 Aug-2024)

Indian Institute of Management, Lucknow (IIML)

Achieved First Position

Executive Business Management at IIML

Successfully Completed

Executive Business Management at IIML

Master in Computer Applications (MCA)

(2002-2005)

(Cochin University of Science & Technology)

3 Years Advance Diploma in Software Engineering (ADSE)

( 1999-2002)

(Aptech computers )

Bachelor in Computer Applications (BCA)

(1999-2002)

(Indira Gandhi National Open University (IGNOU))

Business System Skills

· Data Analytics/Visualization

· Project Management

· SDLC/AGILE/SCRUM

· Dashboard Automation

· Telecom Collections Management System

· Customize WebApp/Websites

· Mediation Systems

· Business Support and Control System

· IT Development ,Operations and Application/Production Support

· L2/L3 Ticketing and Incident Troubleshooting

· Integration/Configuration Management

· Release/Change Management

· UAT/SIT/Integration Testing

Technical Skills

· Python, Pandas, Numpy

· Unix/Linux, UNIX Shell script

· RDBMS, Oracle, SQL / PL-SQL

· HTML, XML, JAVA

· Tabelau, Matplotlib

· DevOps, CI/CD

· Git, GitHub

· Docker, kubernetes

· Agile, Kanban, Scrum, JIRA

NoCode-LowCode

· RPA Automation

· Shopify,WordPress,WooCommere

Certification

· PMI - PMP

· Product Management - IITR - HelloPM

· NASSCOM Certified Data Scientist

· Scrum Fundamentals Certified

· Agile Certified with Jira-Atlassian University

· GOOGLE Certified Data Analyst

· Jira Fundamentals Badge

· Oracle Certified: Oracle SQL

· RPA Developer Foundation Diploma

· Certified Digital Marketing by AstroLabs & KHDA Dubai

· Design Thinking for Innovation by University of Virginia

· Integrated Telecom Credit & Collections Solution (ICS) Operations & Administration

· MATRIXX (Real Time Charging System) Certified Installation , Operations, Integration Pricing Specialist

Soft Skills

· Time and People Management

· Proactive & Responsible

· Planning & Risk Management

· Problem Solving & Quality Control

· Leadership & Communication

· Conflict Resolution

· Strategic Thinking

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