Experience
Summer 2021 IT intern, Magna international.
2019 – now graduate teaching and research assistant, Oakland university.
2016 - 2017 Graduate Teaching assistant for Java programming course, Memorial university, Canada.
2012 - 2015 IT trainer, King saud university PY deanship, Riyadh, Saudi Arabia. King saud university / ICEAT & MKCL Arabia ltd., Riyadh (Saudi Arabia).
Gained Excellence certificates for being an outstanding IT professional trainer.
IT training for the preparatory year students for the IT-skills course.
Hardware & software maintenance and support for labs and workstations.
Worked as an editor and author for the official book of the IT-Skills course.
IT assistance and supervision during computerized online exams.
Worked part-time at the software lab in the ITIC (Information Technology Innovation center) guiding outstanding and interested students in developing their ideas into real software projects and games , websites etc.
2010 - 2012 Senior network and technical support engineer, Amman chamber of Industry, Amman, Jordan.
Maintain and troubleshoot database, archiving, web, and HR servers.
Maintain quality of service at each desktop computer and laptop within the organization.
Prepare a monthly report of general IT issues and assets needs.
Maintain and configure network firewall and implement policies for employee groups.
Troubleshoot Wi-Fi / LAN / wan, networks.
Support and configure the windows active directory domain services and employees email directory and backup plans.
Support and maintain and configure the finger print time attendance machine for employees, also the security monitoring cameras.
Keep on daily technical-communications and reporting with IT vendors around Amman chamber of Industry.
2010 - 2011 Part-time IT Instructor, Sidra training center, Jerash, Jordan.
Computer instructor and lecturer for computer and networks courses.
2008 - 2009 System analyst and quality assurance, Transition Tech, Amman, Jordan.
2007- 2009 IT trainer, National Information technology center of Jordan-knowledge station program, Jordan.
Knowledge Stations of National Information technology center of Jordan, http://www.nitc.gov.jo/
Training for courses like: Adobe photoshop , Computer maintenance , Asp.NET
IT skills courses for schools and local societies.
Preparing monthly and yearly training plan.
Maintain and support the lab and software tools and windows.
Conduct seminars for local societies about Information technology and recent services.
Support and preview the E-government Services.
2007 - 2008 Computer technician, Golden Sun training center, Jerash, Jordan.
Technical software and hardware troubleshooting.