This Privacy Policy is published in compliance of:
• Section 43A of 'The Information Technology Act, 2000';
• Rule 4 of 'The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011' (hereinafter referred to as the "SPI Rules");
• Relevant Provisions of 'The Consumer Protection Act, 2019' read with 'The Consumer Protection (E-Commerce) Rules, 2020'
Matex ("Matex app" or "MATEX" or "Matex" ) is a mobile and web application developed by Floreto Marketing ("FLORETO" or "Company" or "We") is committed to serve you in most efficient manner. However, while serving you all, we ensure to consider your privacy utmost important and keep the same fully protected and safe. In order to ensure that We deliver our commitment, keep transparent processes to deal with and about the data we collect from our User(s) and how it is used and, we further ensure that it is never shared with any third parties with or without our conscious efforts.
This Privacy Policy shall apply to all our User(s) who visit and access our Website(s)/Mobile Application(s) developed by PARTH. User(s) herein unconditionally agree that browsing our Website(s)/Mobile Application(s) of FLORETO and/or using its services signifies their unconditional assent to this Privacy Policy and the Terms of Use published herein.
We respect the privacy of our User(s) and, committed to protect it in all respects. Any dispute with Floreto Marketing over any privacy matters are subject to this Privacy Policy read in conjunction with the 'Terms of Use' published on our Website(s)/Mobile Application(s) of FLORETO.
By accessing and/or using the Website(s)/Mobile Application(s), the Users signify their agreement to accept this Privacy Policy. IF YOU DO NOT AGREE WITH ANY OR ALL OF THE FOLLOWING TERMS OF THE PRIVACY POLICY, PLEASE DO NOT ACCESS AND/OR USE THE WEBSITE(S)/MOBILE APPLICATION(S) OF FLORETO.
In Short: We collect personal information that you provide to us:
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
• Names
• Phone numbers
Sensitive Information: We do not process sensitive information.
Application Data: If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
To enable user-to-user communications: We may process your information if you choose to use any of our offerings that allow for communication with another user.
We have implemented reasonable security practices as per Rule 8 of the SPI Rules, as mentioned above, and the Information Technology Act, 2000, amended through the Information Technology Amendment Act, 2008.
We have adopted stringent, internationally accepted standards of technology, managerial security, technical security, operational security, and physical security to protect your personally identifiable information from loss, misuse, disclosure, alteration, or destruction. We have been assured by the third party cloud service providers (such as Google Cloud Services, Amazon Web Services and GoDaddy) that the data collected by us are managed and stored firmly and securely as per the globally accepted best practices.
We have implemented "Reasonable Security Practices" as mandated by the Information Technology Act, 2000, and the SPI Rules. By complying with these provisions, we assure our users proper care and control over our I.T. and security operations as required under relevant sections (i.e., Sections 43, 43A, 45, 66, 72A & 85) of the Information Technology Act, 2000, read with the Information Technology Amendment Act, 2008, including related rules therein.
However, Floreto Marketing, its directors, shareholders, employees, and any other related persons (whether directly or indirectly) shall not be held responsible for any fraudulent or criminal activity concerning the misuse or unauthorized use of your sensitive personal information stored on our website(s) or mobile application(s).
By accessing or using our website(s) or mobile application(s), you agree that we shall not be liable for any uncontrollable security attacks and any consequential losses (whether direct or indirect), including financial losses, loss of opportunity, legal costs, attorney's fees, business losses, reputation loss, and any other losses as per the statutory provisions of Sections 43, 43A, and 45 of the Information Technology Act, 2000, including amendments and other applicable Indian laws.
You further agree that our management shall not be held responsible, directly or indirectly, for any cybercrime-related criminal liabilities under the Information Technology Act, 2000/2008, relating to your information. You acknowledge that our management complies with the due diligence (care & control) requirements of the Information Technology Act, 2000, including its rules and amendments.
We take appropriate security measures to safeguard against unauthorized access, alteration, disclosure, or destruction of data. These measures include internal reviews of our data collection, storage, and processing practices, along with robust security measures, including encryption and physical security protocols to protect systems where personal data is stored.
All information gathered on our website(s) or mobile application(s) is securely stored and managed on third-party cloud service provider servers as mentioned earlier. However, while our security measures are robust, no security system is entirely impenetrable. We cannot guarantee the absolute security of our database, nor can we guarantee that information you provide will not be intercepted while being transmitted over the internet. Nevertheless, we make all reasonable efforts to ensure that any personal information you provide is transmitted through modern cryptography, such as a secure HTTPS connection.
Users agree that any information included in public discussion areas on our website(s) or mobile application(s) is available to anyone with access to those platforms.
As the internet is an ever-evolving medium, we may update our Privacy Policy periodically to reflect necessary changes and/or comply with amendments in existing laws. This may also include accommodating technical upgrades as required. Our use of any information we gather will always align with the policy under which the information was collected, provided it is not contrary to the existing laws at the relevant time.
At Floreto Marketing, we prioritize your privacy and do not use "cookies" or similar electronic tools in our mobile applications or websites to collect user information.
No Cookie Usage in Apps and Website
• Our Android and iOS applications, as well as our website(s), do not explicitly use cookies for tracking or data collection purposes.
• We do not assign cookies to your computer or mobile devices, nor do we use cookies to gather personal data or track user behavior.
Third-Party Cookies
• While Floreto Marketing does not use cookies, our website(s) or mobile application(s) may integrate third-party code or libraries (e.g., for analytics or service improvement) that may use cookies.
• Advertisers using our platform may also assign their own cookies to your browser. Please note that we do not control these cookies, and they are governed by the policies of the respective third parties.
User Control Over Cookies
• You have the option to accept or refuse cookies through your internet browser's settings. If you choose to refuse cookies, you may still use our services without restrictions, as we do not rely on cookies for service functionality.
• To manage cookies, refer to the settings in your browser or device to block or remove cookies as needed.
a). Additional Information Collection: We may receive information about you from other sources and add it to your account information, treating it in accordance with this Privacy Policy.
b). Information from Partners: If you provide information to a platform provider or other partner from whom we provide or receive services, your account and order information may be shared with us.
c). Updated Contact Information: We may obtain updated contact information from third parties to correct our records, fulfill our services, or communicate with you effectively.
(i) We may reference other sources of demographic and other information in order to provide you with more targeted communications and promotions. We use Google Analytics, among others, to track the User(s) behavior on our Website(s)/Mobile Application(s).
(ii) Google Analytics specifically has been enabled to support display advertising towards helping us to gain understanding of our User(s); Demographics and Interests.
(iii) The reports are anonymous and cannot be associated with any individual personally identifiable information that you may have shared with us.
Our website(s) and mobile application(s) of Floreto Marketing ("Floreto" or "Company" or "We") may include links to third-party websites or mobile applications. These external sites and apps are governed by their own privacy policies, which are beyond our control. When you access a third-party service by clicking on a link or utilizing a built-in feature, you will be redirected to that third party’s application or website. You can identify when you have left our platform by checking the URL in your browser's location bar. Any information you provide to these third-party services is governed by their respective privacy policies, which may differ from ours. If you cannot find the privacy policy of a third-party website or application, including by visiting their homepage, we recommend contacting the respective site or application owner directly for more information or to address any grievances.
When we share information with our advertisers, it is typically in the form of aggregated statistics, such as traffic data to various pages or content within our website(s) or mobile application(s). These statistics help advertisers understand our audience and evaluate the value of advertising on our platforms. We may use third-party advertising companies to serve ads when you visit our website(s) or mobile application(s). These companies may use non-personally identifiable information (excluding your name, address, email, telephone number, or any other sensitive/non-sensitive personal information) regarding your visits to our platform and other websites or applications. This information helps deliver advertisements about goods and services that match your interests.
We do not share any personal information with third-party websites, advertisers, or ad-servers without your explicit consent, except in specific circumstances outlined in the clauses below.
FLORETO may share the sensitive Personal Information to any third party including Government Bodies / Government agencies / Government authorities / Service Provider / Alliance Partner without obtaining the prior consent of the User(s) in the following limited circumstances:
(i) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing the Privacy Policy and Terms of Use and also, for the purpose of complying with the applicable laws and regulations during relevant time.
(ii) FLORETO proposes to share such information within its group companies/affiliated companies and officers and employees of such group companies/affiliated companies for the purpose of processing Personal Information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and Terms of Use also published at our Website(s)/Mobile Application(s) of FLORETO. The said group companies/affiliated companies also ensure that the Personal Information shared with them is not transferred to any third party, except as provided under this clause.
(iii) FLORETO may use third-party advertising companies to serve ads when the User(s) visit our Website(s)/Mobile Application(s) of FLORETO. These companies may use Personal Information (non-sensitive personal information only) about the User(s); visit to our Website(s)/Mobile Application(s) of FLORETO and other third party websites in order to provide advertisements about goods and services of interest to any particular User(s).
(iv) FLORETO shall transfer information about the User(s) in case it is acquired by or merged with another company
When User(s) use our website(s) or mobile application(s) of Floreto Marketing ("Floreto" or "Company" or "We"):
(i) Access and Correction of Information: We make good faith efforts to provide User(s) with access to their personal information upon request. We also ensure that any inaccurate or deficient information is corrected, modified, or amended, wherever feasible. This is subject to requirements for data retention by law or for legitimate business purposes.
(ii) Verification of Requests: To process requests for access, correction, or removal of personal information, we may ask User(s) to verify their identity and specify the information they wish to access, correct, or delete. We may decline requests that are: o Unreasonably repetitive or systematic, o Require disproportionate technical effort, o Jeopardize the privacy of others, o Extremely impractical (e.g., requests concerning backup tapes), or o Not legally required to provide access.
(iii) No Charge for Reasonable Requests: We provide information access and correction services free of charge, except in cases where such actions would involve a disproportionate effort.
(iv) Deletion of Personal Information: Upon specific request from User(s), we may delete personal information from our database and also from our third-party cloud service providers, as applicable.
(v) Residual Copies: Due to the way we maintain certain services, residual copies of personal information may remain in our backup systems for a certain period after the information has been deleted from our active servers.
We use Google APIs such as Firebase to enhance our application functionality and provide a seamless user experience. Firebase may collect information such as device information, app usage data, and crash reports to help us improve our services. By using our application, you agree to Firebase's terms and privacy policy. We ensure that all services used adhere to data privacy and security standards.
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements .
We do not knowingly collect or solicit personal data from anyone under the age of 13. Our services and content are not directed at children under 13 years of age, and we take privacy concerns related to minors seriously.
• No Data Collection from Minors: If you are under 13, please do not send any information about yourself to us, including your name, address, phone number, or email. Users under the age of 13 are not allowed to create an account or use our services.
• Immediate Deletion of Collected Data: If we learn that we have collected personal information from a child under age 13 without verified parental consent, we will delete that information immediately.
• Parental Concern: If you believe that we might have any information from or about a child under 13, please contact us at help@matex.live, and we will take prompt action to remove such data from our records.
• Target Audience Clarification: This app is not specifically directed at children under 13, and we do not target or market our services to this age group.
If User(s) or any other person has grievances of any kind regarding this Privacy Policy or any aspect of our services, please contact us using the information provided below:
Email: help@matex.live
We are happy to provide clarifications related to this Privacy Policy, and we strive to help you understand its implications. We can also offer additional information about our operations, as deemed reasonable by us. Please note that requests may take some time to process, and we appreciate your patience while we address your concerns.