Terms and Conditions

Section A

1) Our Aim: We offer shopping services to save you time and for your convenience. We aim to keep things very simple and straightforward and we will always be willing to assist with any questions or concerns you might have.

2) Our Primary method of communication with our customers will be WhatsApp however, we will still be happy to communicate with you through regular SMS, email or phone.

3) Shipping and Convenience Fee (SCF); Our Shipping and Convenience Fee will be the total you pay for the convenience of the service and the cost to ship your products to you. The SCF will be a percentage of the total cost for the order and the PERCENTAGE will decrease for higher totals. This does not necessarily mean that the SCF will be lower for higher orders. It means that you will be paying a lower percentage.

There is a table at the top of this page which may help you to understand the SCF Policy Better.

Section B

4) There are two main categories of goods that we distribute. First are goods that we already have in our own warehouses. These are called Independently Fulfilled Goods (IFG). The second category of goods are Store Bought Goods (SBG). These goods are purchased from other stores and are separate from Aminsta. Both kinds of goods attract an SCF fee according to the total amount of the order. The kind of good is indicated in the product description on the catalogue on this website.

5) Store Bought Goods: Aminsta does not have any control over any store's terms and conditions and, therefore, we are unable to make any alterations or changes where their terms or service is concerned. For example, if the store only offers exchanges and no refunds, we are unable to make any changes to this policy after the goods have been purchased. In a case where a customer wishes to refund a good purchased as a Store Bought Good where no refund is offered, then the customer holds the responsibility to come to a conclusion with the store if there are no faults with the item.

6) All customer are required to ensure that all their goods are in good condition and are correct, including correct quantity, brand etc. with the Aminsta representative before the representative leaves their property. Aminsta will not be held accountable for any missing or damaged items after the delivery has been completed and the representative has already left the property.

7) Receipts; All customers are entitled to their receipts for both Store Bought Goods and Independently Fulfilled Goods. Receipts can either be physical or electronic which can be sent by WhatsApp or to the Customer's email address.

8) Tipping: If a customer wishes to tip an Aminsta representative then they are free to do so, however, this is not something that is required and no customer should be asked for a tip. If the tip is offered then the representative may accept it.

9) Replacements: Aminsta allows customers to choose replacements on items that are unavailable or out of stock. Customers are given the option to choose what item they want as a replacement if an original item is unavailable. For example, if a customer wishes to purchase a Catherine's Peak 1.5 litre water and this is unavailable then they will get the option to choose a Wata Wata 1.5 litre as an alternative. If the customer wishes to have the replacement then they will be required to cover the additional cost if the item is more expensive and, likewise, they will be refunded the price difference if the replacement item costs less.

10) We are your friends; We wish for you to know everything that you need to know in order to do business with us. Please reach out to us and ask us anything you wish to ask about our products and services. We might need some time to do some quick checks in order to provide you with the correct information. We want you to have the correct information and we want to serve and support you in the best possible way.

11) Our Company is owned and operated by a Seventh-day Adventist Management team, therefore, we do NOT operate on a Saturday and in order for us to adequately prepare for this day of rest, we close operations early on a Friday. All orders intended for delivery on a Friday must be placed before 12 pm on that particular Friday. If the order is placed before 12 pm then we will aim to fulfill the order before sunset however, if the order is placed after 12 pm, it will remain in the queue and will be worked starting at 6 am on the following Sunday morning or, in some cases, at sunset Saturday evening.

FREQUENTLY ASKED QUESTIONS

1) What is Aminsta?

Aminsta is an online grocery delivery platform that operates in all 14 parishes of Jamaica. It was founded and started out as a small organization in August 2024. It also operates as a network marketing company in which individuals may distribute goods and grocery items to individuals on their own timing. It is also operated by a Seventh - day Adventist management team.

2) Why can’t I order certain products on Aminsta?

Aminsta is owned and operated by a Seventh – day Adventist management team, therefore, it does not distribute products or substances that are generally known as unhealthy or harmful. Some of these products include but are not limited to; alcoholic beverages, cigarettes, tobacco etc.

3) What days/hours does Aminsta operate?

Aminsta operates 6 days a week but orders are only worked on Fridays if the order was placed before 12 pm – midday. If the order is placed before 12 pm then we will aim to fulfill the order before sunset however, if the order is placed after 12 pm, it will remain in the queue and will be worked starting at 6 am on the following Sunday morning or, in some cases, at sunset Saturday evening. For all other days except Saturday on which the company closes all operation, the company generally operates from 6 am to 6 pm. In extreme situations, orders may be conducted before or after this delivery window. For example, if there is a road block when the order is supposed to be delivered at 6 pm, the order may go up later than this.

4) What products does Aminsta sell/distribute?

Aminsta mainly distributes food and grocery items, however, it also sells other household essentials such as toiletries, cosmetics, hygiene products among others.

5) How can I get access to Aminsta to start making orders?

Aminsta can be accessed online on almost any search engine at aminsta.company.site. We encourage having a strong internet connection to ensure that all features of the website are loaded properly. The website also has a link to view the company’s Terms and Conditions and another link to view the catalog of the items that are offered. The website is very user-friendly and even the wording is organized to be read by persons of various age groups.

6) What payment methods does Aminsta accept? 

Aminsta currently accepts all major credit and debit card payments, PayPal, Cash on Delivery (COD) and online bank transfers. Different payment methods may be more suitable for certain customers based on their specific situations.

7) Why doesn’t Aminsta give its customers the option to do surveys? 

Aminsta does not give its customers the option to do surveys because it has learnt from experience that this does more harm than good. Customers may use this feature as an option to put pressure on the agents to do things that are not in line with the company’s rules and regulation by promising to give a bad survey. It may also put pressure on the representatives to be dishonest or to provide the incorrect information to customers in an attempt to avoid getting a bad survey. Aminsta does have a way of receiving customer inquiries, comments and complaints and these will be address in the order to which they are received. All customer inquiries, comments and complaints may be addressed to aminstajamaica@gmail.com. Customers are encouraged to state definitely and plainly what the issue is and how they would like it to be resolved. Also, they are encouraged to provide the order number and date of the incident where necessary. All customer inquiries, comments and complaints will be handled within 2 business days or sooner, depending on the issue.

8) What is the lowest order that Aminsta will process?

Aminsta’s lowest order must be a minimum of 3500 JMD to be processed. This amount is sufficient to ensure that there is sufficient profit and efficiency to ensure that the company can continue to provide a great service at the lowest cost possible. If an order is below 3500 JMD then the transportation cost to fulfill the order might exceed the payment that Aminsta will receive from the order therefore the company would lose. For example, if a customer only wants to order a single bottle of water for $120, then the SCF will be 18% percent of this which is 21.6 JMD. The total money that Aminsta will receive from this customer will be 141.60 JMD, however, it may cost the company nearly 1000 JMD to process this one order for one bottle of order, therefore, the minimum is 3500 JMD to ensure that a profit is made so that customers can be better served.

9) How does Aminsta give back to the community?

We have various programmes and that are geared towards providing better service for the disabled and elderly. We also have our “Refer Free” programme where existing customers will be qualified to receive free items for referring another customer who places a successful order.

More about Aminsta…

Apart from business, Aminsta is a health-driven company that is very concerned about the needs of its customers and employees. Its management team is comprised of individuals who have years of customer service experience. This teams also recognizes that in order for a business to thrive, it needs to take care of its employees and have them properly trained, tutored, coached and compensated in order serve the public better.