HR Hotline

Last updated: 13th January 2026

1. Service Provided

We provide HR support services through three plans:

* Essential HR Support – free access to insights, updates, and resources.

* HR Support On-Demand – unlimited access to HR advice and support.

* HR Director Partner Plan – bespoke HR leadership and strategy services at a custom price.

Details of what’s included in each plan are listed on our website.

2. Subscription & Payments

* Essential HR Support is free.

* HR Support On-Demand is billed with prices from £100 per month in advance via Stripe subscription.

* The HR Partner Plan is priced per hour.

3. No Minimum Term

There are no tie-ins or minimum terms. You may cancel your subscription at any time.

4. Cancellation

When you cancel, access to paid services will continue until the end of your current billing period. No further payments will be taken.

5. Fair Usage

HR Support On-Demand offers unlimited advice and support within reasonable use. It is designed for typical small business needs. It does not include:

* Acting as an on-site HR manager

* Taking over your day-to-day HR administration

* Representing you in employment tribunals or legal proceedings

If usage is excessive or outside the intended scope, we may recommend a more suitable service.

6. Limits of Service

Our services provide professional HR advice and resources. They do not replace legal advice. For complex or high-risk issues, you should seek independent legal representation.

7. Liability

We take care to provide accurate and up-to-date advice. However, we are not liable for any losses, costs, or damages that result from use of our services.

8. Changes to Service

We may update these Terms or the scope of services from time to time. Any material changes will be communicated in advance.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information in line with UK GDPR.

1. Data We Collect

We may collect:

* Your name, email address, and business details when you subscribe or contact us

* Payment information (handled securely by Stripe – we never see your full card details)

* Usage data from our website (via analytics tools such as Google Analytics)

2. How We Use Your Data

We use your information to:

* Provide and manage your HR support subscription

* Send HR updates, insights, and resources

* Process payments and billing securely

* Communicate with you about services, updates, and compliance changes

3. Lawful Basis for Processing

We process your data under one of the following legal bases:

* Contract – to deliver the services you subscribe to

* Legitimate interest – to provide HR insights and service updates

* Consent – for any optional marketing emails you opt into

4. Sharing Your Data

We only share your data with trusted third parties necessary to deliver our services, such as:

* Stripe (for secure payment processing)

* Our website hosting provider

* Email and communication tools

We never sell your data.

5. Data Storage & Security

We store your data securely and restrict access to authorised personnel only.

6. Your Rights

Under UK GDPR, you have the right to:

* Access the data we hold about you

* Request corrections or updates

* Request deletion of your data

* Withdraw consent at any time

* Complain to the ICO (Information Commissioner’s Office) if you believe your rights have been breached

7. Contact Us

For questions about these Terms or our Privacy Policy, contact:

HR Hotline

Email: hello@hrhotline.co.uk