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**Privacy Policy for H Pulse**
**Last Updated: 31/10/2024**
Welcome to H Pulse! We value your privacy and are committed to protecting your personal and medical information. This Privacy Policy outlines how H Pulse collects, uses, and safeguards your information, helping make emergency situations convenient and safer for you.
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### 1. Information We Collect
To provide you with the best emergency assistance, we collect the following types of information:
- **Personal Information**: Includes your name, phone number, emergency contacts, address, and any other data you provide during registration or account setup.
- **Medical Information**: Includes your medical history, allergies, medications, blood type, and any other relevant data you choose to provide to ensure appropriate response in emergencies.
### 2. How We Use Your Information
We use your information for the following purposes:
- **Emergency Response**: Your personal and medical information is used solely for facilitating appropriate emergency assistance during critical situations.
- **App Improvement**: To improve our app’s functionality, troubleshoot issues, and develop new features.
- **Communication**: To notify you of app updates, changes in our terms or policies, and any relevant information about H Pulse.
*Note: We do not use your medical data for advertising or marketing purposes.*
### 3. Information Sharing and Disclosure
We only share your information in limited situations:
- **Emergency Situations**: With your explicit consent, or as necessary, we may share your information with emergency responders and healthcare providers to ensure timely and accurate assistance.
- **Legal Compliance**: We may disclose your information to law enforcement or government authorities if required by law.
- **Third-Party Service Providers**: We may share non-personally identifiable information with trusted third-party providers that assist in app functionality. They are required to follow data protection standards.
### 4. Data Security
We prioritize the security of your data by implementing technical, administrative, and physical security measures to protect against unauthorized access, alteration, disclosure, or destruction of your information.
However, no method of data transmission over the Internet or mobile networks can be guaranteed 100% secure. We strive to protect your data, but absolute security cannot be guaranteed.
### 5. Data Retention
We retain your personal and medical information only as long as it is necessary to provide our services, or as required by law. Upon request, you can delete your account and associated information through the app settings, or by contacting our support team.
### 6. Your Rights
You have certain rights over your data, including:
- **Access**: Request access to your personal information held by us.
- **Correction**: Update or correct any inaccuracies in your data.
- **Deletion**: Request deletion of your personal data when it is no longer required.
To exercise these rights, please contact our support team at emergencyhealthcare2024@gmail.com
### 7. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes through the app or via email. Your continued use of H Pulse after changes are made will constitute your acceptance of the updated policy.
### 8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
**H Pulse Support Team**
**Email**: emergencyhealthcare2024@gmail.com
**Phone**: +91 83308 62301
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**Updated Terms and Conditions**
These Terms and Conditions ("Terms") govern your use of H Pulse, including any associated websites, mobile applications, and services (collectively, the "App"). By accessing or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the App.
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### 1. Use of the App
1.1 **License**: Subject to these Terms, H Pulse grants you a limited, non-exclusive, non-transferable, and revocable license to use the App for your personal or internal business purposes.
1.2 **Registration**: To access certain features of the App, you may be required to register an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
1.3 **Healthcare Data**: The App may allow you to input, store, and manage healthcare data, including but not limited to medical records, treatment plans, and health metrics. You acknowledge and agree that H Pulse is not a healthcare provider and does not provide medical advice. You are solely responsible for the accuracy and legality of any healthcare data you input into the App. **THE MEDICAL DATA OF EACH INDIVIDUAL WILL BE STORED IN GOOGLE CLOUD UNDER USERNAME AND CANNOT BE ACCESSED BY ANYONE*. YOU ALWAYS HAVE THE OPTION TO SKIP THOSE FIELDS.**
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### 2. Privacy
2.1 **Privacy Policy**: Your use of the App is subject to our Privacy Policy, which explains how we collect, use, and disclose your information. By using the App, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.
2.2 **Health Information**: You acknowledge and agree that certain healthcare data you input into the App may constitute sensitive personal information. We will handle such information in accordance with applicable privacy laws and our Privacy Policy.
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### 3. Ecommerce
3.1 **Purchases**: The App may offer products or services for sale ("Products"). By placing an order through the App, you represent and warrant that you have the legal right to purchase the Products.
3.2 **Health Card Purchase**: You may purchase a health card through the App for a fee of INR 50 per card. By making the payment, you agree to the specified terms of sale.
3.3 **Payment**: Payment for Products, including health cards, purchased through the App will be processed through third-party payment processors. You agree to provide accurate and complete payment information and authorize us to charge your payment method for any purchases made through the App.
3.4 **Delivery Duration**: Health cards will be delivered within a minimum period of 14 days and a maximum period of 30 days from the date of purchase.
3.5 **Refund Policy for Non-Delivery**: If the health card is not delivered within the maximum delivery period of 30 days, you are entitled to a full refund of the amount paid. Refund requests must be made by contacting us through the details provided below.
3.6 **Refund Policy for Cancellations**: If you cancel a product or service, the refund will be processed within 5 to 7 business days and may take additional time to reflect in your bank account depending on your bank's processing policies.
3.7 **Shipping and Returns**: Shipping and return policies for Products purchased through the App will be as specified at the time of purchase.
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### 4. User Conduct
4.1 **Compliance**: You agree to comply with all applicable laws, rules, and regulations when using the App.
4.2 **Prohibited Conduct**: You agree not to:
- Use the App in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the App, or that could damage, disable, overburden, or impair the functioning of the App;
- Use the App for any illegal, harmful, or unauthorized purpose;
- Attempt to gain unauthorized access to the App or its related systems or networks.
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### 5. Intellectual Property
5.1 **Ownership**: The App and all content, features, and functionality thereof are owned by H Pulse or its licensors and are protected by copyright, trademark, and other intellectual property laws.
5.2 **License Restrictions**: Except as expressly permitted by these Terms, you may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the App.
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### 6. Limitation of Liability
6.1 **Disclaimer**: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE APP IS PROVIDED "AS IS" AND H PULSE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
6.2 **Limitation of Liability**: H PULSE, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APP.
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### 7. Governing Law and Dispute Resolution
7.1 **Governing Law**: These Terms shall be governed by and construed in accordance with the laws, without regard to its conflict of law principles.
7.2 **Dispute Resolution**: Any dispute arising out of or relating to these Terms or the App shall be exclusively resolved in the state or federal courts located in Ernakulam, and you consent to the personal jurisdiction and venue of such courts.
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### 8. Changes to Terms
8.1 **Modification**: H Pulse reserves the right to modify or revise these Terms at any time. We will provide notice of any material changes by posting the revised Terms on the App or by other reasonable means. Your continued use of the App following the posting of the revised Terms constitutes your acceptance of such changes.
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### 9. Contact Us
9.1 **Questions**: If you have any questions about these Terms or the App, please contact us at:
**Email**: emergencyhealthcare2024@gmail.com
**Phone**: +91 83308 62301