Analyst - An individual who performs the vital role of analysis in human performance improvement efforts by investigating problems in order to diagnose them and provide appropriate solutions using methods such as performance analysis, cause analysis, needs assessment, and others.
Behaviors - Actions that contribute to accomplishments. (Rothwell, 2007)
Case Study - A process or record of research in which detailed consideration is given to the development of a particular person, group, or situation over a period of time.
Cause Analysis - The process of determining the root cause(s) of past, present, or future performance gaps.
Change Manager - An individual who implements interventions and solutions consistent with desired human performance improvement results to help groups and individuals achieve those results and their goals.
Competencies- Internal capabilities that people bring to their jobs expressed as on-the-job behaviors.
Exemplar - The individual or instance of the historical best example of a particular performance. Thomas Gilbert uses the difference between exemplary performance and typical performance to establish the potential for improvement. See PIP.
Extant Data - Existing information, such as that contained in work records or quality reports, that analysts use to inform performance improvement efforts; can be quantitative or qualitative.
Human Capital - Thomas Gilbert defines human capital as the product of time and opportunity; the value of an individual's skill set to an organization. The increase of human capital is the goal of human performance improvement.
Human Performance Improvement - A systematic process of discovering and analyzing important human performance gaps, planning for future improvements in human performance, designing and developing cost-effective and ethically justifiable interventions to close performance gaps, implementing the interventions and evaluating the financial and nonfinancial results.
Intervention - Solution implemented to address the root cause(s) of performance gaps.
Outsourcing - is the strategic use of outside resources to perform activities handled by internal staff and resources
Performance Gap - Discrepancy between current or actual performance and desired or optimal performance .
PIP - Acronym for potential for improved performance; developed by Gilbert, a ratio between exemplary and typical performance that is used to measure opportunity.
Return on Investment (ROI) - measure that evaluates the performance of a business by dividing net profit and net worth.
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