HP Remote Assistance - System Requirements
HP Remote Assistance - System Requirements
I recently contacted HP Premier Support for a problem regarding our LaserJet M525's. During our phone session the HP rep asked me to share screens through the HP Remote Assistance website.
Unfortunetly the Remote Assistance service was blocked by my corporate proxy/firewall so we weren't ready to complete the screensharing. This forced us to resort to taking screenshots and emailing back and forth until the matter was resolved.
Does anyone have access or know the system requirements to permit communication with the Remote Assistance servce? I'd wish to collect that information and pass it along to our Network Admins to permit this service to figure within the future. The HP rep that I spoke with had no idea the way to assist me during this area.
Ideally i might like confirmation on an inventory of port numbers, IP Addresses or website domains that we will found out exceptions for.
The HP Phone home product is named “HP Insight Remote Support” and is liberal to download. 123 HP Remote Assistance scans the environment, supervise your equipment for errors and uploads the info to HP.
Your serial numbers are uploaded in order that HP can determine if the equipment is under contract or warranty and will automatically created a ticket for if you would like .
Connect to your computer to diagnose and troubleshoot your printer issue by an HP support agent. to feature HP remote assistance, www.hp.com/123 download and install the HP remote assistance.
Click on the link and you'll be redirected to the page. you've got to enter the 6-digit code provided by your agent.
Click connect after entering your printer model. you'll prompted to download and install the software application allowing the agent to access your computer. this may allow the HP support agent to diagnose your issue by accessing your computer with a lively internet connection.
You computer and printer issues are going to be solved by the HP support agent.
You can easily solve the essential printer related issues using the HP support Assistant’s troubleshooters and automatic fixes. For an instance, if you are feeling like your printer is functioning slowly or lacking speed you'll make use of the HP performance Tune-Up can easily enhance the performance of your printer system. If the method not resolved or seems difficult, 123 HP Remote Assistance helps you to simply locate the support resources to resolve the device issue.
Users can easily manage the HP devices using the My device tab. Users can easily access all the registered devices with 123 HP Remote Assistance just by creating a replacement ID otherwise you also can check in with existing credentials. you'll easily track new messages and updates of your relations or friends’ PC and printer. Add their device information into the list and obtain automatically notified. you'll also get information about the view and subscribed services from My Services tab.
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