HP Printer Troubleshooting Guide | Hp Support

This article describes a general troubleshooting guide for resolving HP printer problems on both Windows and Mac operating systems. Follow these steps to restore your HP printer.

Here are some helpful tips for troubleshooting HP printer problems. Follow these steps to troubleshoot HP printer problems.

HP Support: Visit www.opsupport.hp.com for HP Drivers, troubleshooting, diagnostic tools, documents and videos, and detailed product information. For faster support, create your case online at www.hp.com/contacthp before calling us For tips, tricks, and community support, visit www.hpsupportforum.com. 

What Are the HP Printer Common Problems? 

When you print a paper with your printer the printer doesn’t cooperate or not respond properly. There might be some minor or major issues on your printer and it can resolve or find after the diagnosis. If you didn’t resolve it on an immediate basis then, it becomes a major issue or problem you are one of them and you want to resolve it on an immediate basis so just follow the below-given troubleshooting solution to fix the printer not working issue. Also, troubleshooting be depending on your printer model before starting the troubleshooting, you must see the top common printer issues in the below-pointers. 

Actual Common Printer Problems

• Bad Quality of the printer under many paper jams 

• Printer prints slowly 

• Security concerns 

• The scanning function not working 

• WIFI printing doesn't work properly 

• The printer doesn't connect to WIFI. 

• The printer produces excessive ink. 

• The printer is not responsive

• The printer is not taking print commands and many more issues.

Update Faulty And Outdated Drivers With HP Driver Easy Application 

If your HP printer is not printing color text, or if you are having any other printing related issue, the best solution is to update or reinstall the printer driver. You can do it easily by following these steps-

• Go to the search option and type "run" to open the dialog.

• Now type 'devmgmt.msc' in the dialog as shown below and click OK

• Next, Windows Device Manager will open on your screen

• Now expand the "print queues" category by double-clicking on it, as shown in the image below.

• Right-click on the printer name under this category, and click "Update Driver" from the menu.

• Finally, you need to wait for the update download to finish, then follow the on-screen instructions.

Check HP Printer Spooler Error

The print spooler helps the computer communicate easily with the printer and manage routine printing. If the printer cannot receive any of your print commands because the printer is queuing, an error message will appear saying 'printer spool error'. Follow the instructions below to correct this error.

• Close the entire program first, as if you were trying to sting with a word or a printer

• Go to ‘Start’ button ‘Write Management Tools’> then tap ‘Services’

• Then click on the ‘Print Spooler’ that scrolls down the list. Now right-click and select ‘Stop’.

• Then go to ‘My Computer’, double-click ‘Local Disk (C :)’ and select the ‘Windows’ folder, ‘System32’ folder> ‘spool’> ‘Printers’

• Then delete all prints in this folder.

• Go back to ‘services’ and look for ‘print spoiler’ and right click on it. Now select ‘Start’.

• Now try to print a test page, because restarting the spoiler, the HP printer may have corrected your error.

• Your HP printer spooler problems are already solved.

Clear The Previous Print Command Traffic

Often times, the HP printer is unable to complete the print command because of the queue of previous print commands. The HP printer troubleshooting guide states that you need to clear the previous blocked commands and then command the printer again. Use the following steps to cancel the previous print command queue using the HP printer troubleshooting guide.

• Open the control panel via the start button and click on "Devices and Printers".

• Right-click the HP printer icon, and then choose What Will Print.

• To cancel the previous print command queue, open the “Printer” menu and select “Cancel all documents”.

• Click “Yes” to confirm. You can now proceed with your printing task.

Note: In-order to avoid issues Set your Printer to Default

Set HP Printer to Default

It is important that you give the correct command to your printer by setting the printer to "default printer". Therefore, you can set the printer to default mode by following the steps in the HP Printer Troubleshooting Guide:

• Open the Run dialog box from the system search bar and type "control panel".

• When the control panel opens, select "Devices and Printers."

• On the next screen, select and right-click on the HP printer option and select 'Set as default printer' and continue.

• Now after following the steps above, if you see a green tick on the bottom of your printer icon, your HP printer troubleshooting tips are complete.

Clean Clogged Print head

Print head works to produce ink on white paper when you do the printing process. but, due to the dusty or bad print head, it doesn't produce ink into paper and you don't get printed paper. Users must clean the print head on an immediate basis. Just, follow the below-given instructions and learn how to clean the clogged print head. 

Let's see the actual troubleshooting process to clear clogged print heads of your printer. 

Clean Clogged Print head via Physically

• Before starting the process, just collect a clean dry paper cotton towel.

• Now, fold the cotton paper towel into the quarters & place it under the plastic container. 

• With the help of the second cotton towel, you need to clean the nozzle of the print head. 

• Now, your print head will clean but, if don't want to do a manual process so don't worry, just follow the below pointers to learn to clear your clogged print head via software.

Clean Clogged Print head via Software

• Remove the ink cartridge & clean the print head contacts. 

• Re-insert print cartridges. 

• Plug into your printer with an electrical outlet. 

• Run the automated start-ups process & allow the printer to boot up. 

• You may do this process after some time.

As mentioned above, the message "Hp Printer is in an error state" and no response when trying to print is one of the most frustrating and hard to fix problems. However, the following fixes can help resolve printing errors.

Confirm that Your Printer is Online

• Click the Start button and select Control Panel

• Select the Devices and Printers option.

• Check if your printer is listed and verify its status. If the device is online, its status will be ready.

• If the printer is not in standby mode, you can bring it online by right-clicking on the menu and selecting the Use Printer Online option. This changes the display to Ready and hopefully clears the error status message.

Reinstall the Printer Drivers

If the above steps do not resolve the HP printer issue, you may need to manually reinstall or update the printer driver. To do this, follow the steps below.

• Visit the HP support website for your region and search the Downloads section to find your OfficeJet printer model. Click the recommended driver download link in the list.

• Double-click the downloaded executable file and extract the driver to a directory of your choice on your computer.

• Navigate to the directory and double-click the .msi file to run the driver package installer.

• The installer will run and update the HP OfficeJet drivers. When finished, restart your computer and printer and see if your devices are working properly.

E2 shows the communication issue between the HP printer and the computer. This error can also occur when the link between the system and the printer is not strong. Also, this problem occurs if the paper fed into the printer does not match the registered paper specification. If you encounter this problem, simply pick up the phone and dial the HP printer support number. You can also follow the mentioned troubleshooting steps to resolve Hp Printer error code E2 issue.

How to Resolve Hp Printer Error E2

This error can interfere with the printing operation and cause you a lot of stress. If you are having trouble printing an HP printer due to an e2 issue, you may want to leave a sigh. Printer HP LaserJet mp1132 error e2 can be corrected by following these steps.

• The first thing that needs to be done here is to stop or stop the print that is on the printer at that time. After that, you have to make sure you go to the printer setup option on the printer. Then click on the file option. From here you need to go to the printer's characteristics, then look at the advantages and select the printer's properties. The option will be provided there.

• Choose the right size of the paper, Not having the option to choose the correct paper size can also cause the printer to fail with Error E2. You need to do this.

• Start by choosing the file you should print. When the record opens, choose the print option and tap on 'Properties and Preferences' in the new window. You can find the option'Paper/Quality. Select the default settings in this window, and from the drop-down menu, click More. Here, select a similar size of paper that you need to stack in the printer. Save the settings by tapping 'okay' and clicking print. You can also read about How to use HP Instant Ink after cancellation here.

• To get great results, you’ll need to change the print job settings, which you can do by clicking on the menu entry and then selecting Print to open General Print Settings. From that point on, you have three options, including Printer Properties, Properties, or Preferences.

• Change the paper formats and borders in your print job, therefore. From that point on, you’ll have to switch quality and varieties to get a higher print result. Finally, you need to click OK when selecting Print from the drop-down menu.

You should fix the HP Printer e2 error code by following the steps above, however assuming you are having problems, you can contact the HP Printer Customer Support team for assistance.

If you are facing an issue printing with your smartphone so, here are a few steps to resolve the unable to print issue from your mobile device. 

Before starting the process, your printer & mobile must be connected to the same internet, and check the actual speed of the internet because your internet speed must be good. Start the below-given process after restarting your mobile device. 

• First of all, you need to Turn Off your mobile device and then, ON after 15 seconds. 

• Install the support application from the Google or Apple Play Store. 

• If you are still not connected issue or are unable to print, just follow the below-precautions: 

• Try to Connect your printer to another mobile device. 

• If you are using Apple iPhone so just reset your wireless printer password. 

The HP printer series has become the first choice of users because it offers plenty of unique features, a compact design & fastest on their printers. But, sometimes users have trouble with wireless connectivity issues or errors with HP wireless printers. So, if you are one of them and your HP Printer not connecting to WIFI, then you don’t need to worry. Just, follow the below-given step-by-step troubleshooting steps and fix the wireless connection issue.

Troubleshoot The Network Connection – Rid the HP Printer Wireless Connection Issue:

• Initially, turn off your HP through the power button as well as switch off your modem or router. 

• Then wait for a while and then, switch ON all the devices (computer, router, and printer).

• Now check the latest updated printer software and run the network connection test report for the perfect solution.

• If again, the HP printer is showing a wireless connection issue or getting HP Printer not connecting to WIFI, so install the HP printer diagnostic tools and troubleshoot the area of the network. You can follow the below-given methods to troubleshoot the issue with troubleshooting the wireless printer.

Methods to resolve HP Printer not connecting to WIFI Problem

Method 1: Verify the Internet Connection:

The user make sure there is good internet connection and network connectivity, when HP Printer is not connected to WIFI. Also, and make sure that the router & printer is powered ON.

Method 2: Verify the Network Configuration:

Then, visit the control panel of the HP printer model and then choose the network configuration page. (Check if any error occurred)

Method 3: Check the Router Frequency Range:

Sometimes, router frequency creates a WIFI connectivity issue. Then you should also check the router frequency and the frequency must be 2.4 GHz & 5.0 GHz.

Method 4: Verify the Wireless Network Range:

Keep in mind, the printer is always placed within the range of wireless networks. The HP printer must place within 30m of the router.

Method 5: Check the Correctly Installation Printer Driver & Software:

Still, if you are facing the issue HP Printer not connecting to WIFI, then be upset. Just check whether the printer driver and software are installed properly or not. Sometimes, the wrong installation creates a network connectivity issue, so verify this thing.

Method 6: Update the latest Printer Driver & Software:

In case, if you doubt the installation procedure you have followed, then try to uninstall and then reinstall the updated/latest printer driver by going to the HP official website to fix HP wireless printer difficulties. 

How To Fix Printer Problem via HP Printer Troubleshooting? 

Lets see Some common HP Printer Troubleshooting 

Add a Printer in Windows 10: 

You can boost your printer speed by adding Windows 10. It will take around 5 minutes and you can improve the speed as well as the performance of your printer. Windows 10 is a highly recommended and updated version of Microsoft and after connecting your printer, you can easily perform any task, especially a WIFI connection or other without any interruption. But, the question is how to add a printer in Windows 10. 

Users can add their printer with Windows 10 using the USB cable or wireless. Just, see the below-given instruction to learn about the actual steps to add your printer with Windows 10.

Add Wired Printer with Windows 10: 

Now, you need to add your printer to your computer with the help of a USB Cable. (Ensure that, you are using good quality USB cable)

Then, you need to on your printer by pressing the power button. 

Then, you need to visit the Settings App from the start menu of Windows 10. 

After then, choose the Device option from the presented list. 

Next, you need to choose the Printer or Scanner option. 

Choose the Add a Scanner or Printer. 

Now, choose your printer. (You can recognize your printer through model number & brand name)

Add Wireless Printer with Windows 10: 

Before starting the adding process, ensure that your internet speed is excellent and that your printer & computer are connecting with the same wireless network. 

HP Printer Wireless Printer Setup: 

• Go to the Control Panel of the touch screen. 

• Tap on the Setup option. 

• Choose the Wireless LAN Settings. 

• Select your Wireless Network. 

• Enter the SSID & enter your Network Password. 

Windows 10 Setup to Connect HP Wireless Printer: 

• After Successfully setup the wireless network, go to the Settings through Windows icon. 

• Select the Device option. 

• Then, Choose the Printer & Scanner option. 

• Click on the Add Printer. 

• Recognize your printer through model name & name and add on i

Clean Clogged Print head

Print head works to produce ink on white paper when you do the printing process. but, due to the dusty or bad print head, it doesn't produce ink into paper and you don't get printed paper. Users must clean the print head on an immediate basis. Just, follow the below-given instructions and learn how to clean the clogged print head. 

Let's see the actual troubleshooting process to clear clogged print heads of your printer.

Replace the Cartridge / Low Ink Message: 

If you are getting a low ink message on the control message display so you need to replace your cartridge on an immediate basis. Ensure that, new cartridges must have branded and that will match your printer number. Let’s see the actual ink cartridge replacement process. 

• Remove the New Cartridge from the packaging carefully and touch only the black plastic. 

• Don't touch the Ink Nozzles after removing the tape. 

• Then, open the Access Door and then, pull out the cartridge. 

• Check the old cartridge's Ink Quality under the tank and keep it inside. 

• Fit the cartridge one by one and if you have a color printer so fit your Tri-Colour cartridge the color-wise.

• Finally, try to Print a single piece of paper and check the color quality of the print.  

After successfully replacement of the Cartridges, if the new cartridges are not working meanwhile you are getting a blank printer or light color printer so just follow the below-given suggestions to resolve New Cartridge Not Working issue. 

• Inspect the plastic cover of ink cartridges to find Dispersing or Leaking out. 

• Check the ink Cartridge is Properly Inserted. 

• Sometimes, the level moved to another position so diagnose it and return it to Actual or Right Position.  

• Check the ink tank level where you will get the actual level of the ink. 

• Try to Reset Ink cartridges & print the command on the control panel.  

When users install the ink cartridges to their printer so sometimes, it shows a Non-Genuine error message along with the code. It comes in a control display panel and for every single print, the message will appear on the control panel. To ride this message, you need to follow the below-given troubleshooting instructions.

Here are some techniques where you can easily rid the message of the non-genuine error. 

Users must reset their printers. 

Again, remove & reinstall the printer ink cartridges. 

Check the right direction or change the position of the cartridges. 

Clear all the printer ink cartridges.

If you are HP printer doesn’t connect to your wireless network so just follow the below-pointers to troubleshoot instructions to fix your HP printer wireless connection issue. 

• You need to turn on your HP printer. 

• Then wait for a while and then, Switch ON all the devices (computer, router, and printer).

• Now check the latest Updated Printer Software and run the network connection test report for the perfect solution.

• If again, the HP printer is showing a wireless connection issue or HP Printer is not connected to WIFI, so install the HP printer diagnostic tools and troubleshoot the area of the network.

Steps to Connect Wireless HP Printer

If you have a wireless HP printer so you need to establish the connection so before starting the wireless setup process, your router and computer system must be connected to the same network.

• Just press the wireless button on your HP printer.

• Visit the ‘Control Display Panel’ and tap on the ‘Network’ icon.

• Select the ‘WPS Mode’ and enter the wireless name and password.

• Tap on the ‘Finish’ button and your wireless connection will establish.

• If you are using a wireless HP printer so just connect your printer to the wireless router.

• Then, download the latest drivers from 123.hp.com/setup.

• If the download process has been completed then, start the installation procedure.

• After completing the installation process, tap on Continue to add your HP printer to your computer.

Step-by-Step Guide for Solutions to Fix HP Printer Not Working & Improve Quality Issue:

Solution 1: Checking HP Printer Status

Firstly, you should do is to verify your HP printer status. This mainly means trying to verify your HP printer’s hardware and making sure the whole thing is in good condition HP Printer Troubleshoot.

Solution 2: Check the Hardware Issue

Then check the hardware components as per your HP printer model. Verify the HP printer cartridge is in good ailment, the Paper tray is steadfastly attached, and there is enough ink, paper, and toner, as well as verify all connections & cables from your PC to the HP printer.

Solution 3: Verify the Network Connection

If there is a network cable properly running to the HP printer for HP network printing confirm that the Ethernet cable is comfy and verify you’re manual to perceive if there should be lights blinking to show a network connection.

Solution 4: Update the HP printer drivers

Try to update or reinstall the HP printer's latest driver to fix your common HP printer problem like not printing. Follow the steps to do it.

• On your PC, go to the 'Start' button and then select the 'Control Panel'.

• Then, go to the 'Device & Printer' section and then pick your 'HP Printer' & right-click on it.

• Then choose the 'Update Drivers' option.

• Now click on ‘Search automatically for updated driver & software’. 

Solution 5: Canceling All Print Jobs

Try to cancel all the jobs in the print queue which often encounter an error and fail & stop to HP printer from printing and complete the HP Printer Troubleshoot step.

Ques: Is it difficult to configure any HP printer?

In general, HP printers are known to deliver outstanding printing services. These have become preferred options for both individuals and organizations. Designed with premium quality raw materials under the supervision of quality assurance officials, these printers are made available in an affordable price range. However, the used ink and the grade of paper used affect how well the printing turns out. In order to get the greatest results from your printing, it is advised that you select the correct printer model and ink for your needs. Setup HP Printer involves some technicalities and the user needs to follow those very carefully.

Ques: What are the steps required to set up an HP printer?

• Unpack the printer.

• Remove the printer from the box and all of the wrappings, tapes, and stickers.

• Turn on the printer's power by plugging it into an outlet.

• The ink cartridges should be inserted after opening the access door for them. Before installing the cartridges, make sure to remove the protective tapes from them.

• Load paper into the input tray by opening it. To fit the paper size, adjust the paper guidelines.

• You may connect your printer to your computer in a variety of ways. You can connect wirelessly using Wi-Fi or a USB cord. To connect your printer to your computer, go to the printer's manual for instructions.

• Open HP website to download and install the printer software.

• You will receive installation instructions from the software.

• Print a test page to check that the printer is operating properly.

Ques:Does HP provide after sales services?

When a user has a question or go through a technical problem while using any printer, customer support services are available to help. In addition to phone support, email support, and live chat support, customer support services are also accessible online. Visit HP Printer's official website, then go to the assistance department to get support for Setup HP Printer. From there, you may pick the item you need help with and look through the available options to receive help. Additionally, you could discover useful guidelines and articles to help you solve typical problems. Use the official phone number to contact customer service, or start a live chat with a support agent, if you need to speak with someone. Normal business hours are when they are generally accessible.

Step-by-step procedure to Download HP Printer Driver for Windows

For Wireless HP Printer:

Before starting the downloading process, just clean your web browser and then open a web browser and type hp.com/setup in the address bar and tap on the enter button.

• Then, select your model by entering the Name & Number of the model.

• Now, press the Download button and the file will download on the computer. (Situated at the bottom left side)

• After completing downloading, Double-Click on the File and find the Location.

• Now, Run the downloaded file on your computer.

• This time connect the USB cable, if you want to install setup via a wired connection, otherwise you can go with the wireless method.

• HP easy start will appear on the computer display screen and now choose the connection method Wireless or wired.

• After then, HP easy start will automatically find your printer, and then tap on the Next button.

• Enter the wireless credentials, if you choose Wireless Connection again press the NEXT.

• Choose the software and drivers which you want to install on your hp.com Printer.

• Finally, tap on the Finish button, if you are getting a completed message on the display screen. 

Therefore, any user can easily download the HP printer driver but, before starting the download process of the HP printer, use the excellent speed of the internet, ensure that HP printer wireless setup is configured & don’t perform any installation process in the back group on your laptop or desktop. 

For Wired Printer

Before proceeding with the downloading process, the router should be connected with the same wireless connectivity, and if you bought a new HP printer so you need to set up the configuration. 

• Just visit 123.hp.com Printer in any web browser. (Google, Bing, Yahoo, or other)

• Enter the Model Name and Number and hit the search button.

• Press the Download button for the download setup.

• The downloaded setup will get from the computer or laptop. 

• Then, connect your USB cable between the computer and the printer.

• Choose the drivers option & click on the Install button.

• The checkbox on the connection so select USB.

• Enter your Present Location and hit the Finish button.

Due to the old version of the HP printer drivers sometimes, the HP printer doesn't work so you need to update on an immediate basis. 

Update HP Printer Driver Using Window Key

• Restart your laptop or computer, and ensure that you have connected to your HP printer with your computer or laptop. 

• Click on the Windows Key & tap on Check for Update. 

• If you found any updates so just tap on the Download button. 

• After completing the download, the process just hit on the Install button. 

Update HP Printer Driver Using Device Manager

• Click on the Windows Key & choose Control Panel. 

• Then, select the Device Manager & select the HP printer as per your model name & number. 

• Right Click on the selected HP Printer & tap on the Update button. 

• Follow the step-by-step instructions & update your driver. 

• Finally, Reboot your computer. 

Update HP Printer Driver Using BIOS

As you know every computer has its own Basic input or output system that provides your desktop instructions and you can easily perform the basic tasks. When you install or download any drivers or software’s then, it will automatically have reached BIOS. 

You must try to update your HP printer driver using the BIOS settings. Because due to the correct settings of the BIOS, the HP printer drivers can have corrupted then, you need to update your HP printer drivers from the BIOS settings. 

As you know every computer has its own Basic input or output system that provides your desktop instructions and you can easily perform the basic tasks. When you install or download any drivers or software’s then, it will automatically have reached BIOS. 

You must try to update your HP printer driver using the BIOS settings. Because due to the correct settings of the BIOS, the HP printer drivers can have corrupted then, you need to update your HP printer drivers from the BIOS settings. 

Various kinds of HP printer issues or errors can easily be fixed by the HP customer service team. Just, see the actual problem of the HP printer that can be resolved by the HP support technical experts. 

• Configure and set up the computer for your printer machine.

• Improve printing speed and implementation.

• Concern with remote availability of printing machinery. 

• The problem in the alignment function of your machine.

• Analysis of your printing problems. 

• Get the best solution from troubleshooting.

• HP printer Drivers updates and protections. 

• Getting troubleshooting issues with HP printer.

• Get the best security from all kinds of risks. 

• HP Printer network and connectivity problems.

• Support for prevention against viruses, worms, and malware issues. 

• Data recovery issues with HP printers.  

• Paper Jam and ink problems with HP printers.

HP printer support for scanning issues

If you are facing above mention similar kinds of glitches and looking for the best possible so just Contact HP printer troubleshooting and get an immediate ride from all kinds of minor and major issues. 

Easiest Steps to Contact HP Printer Troubleshooting by Phone

• Open any search engine & type www.hp.com  in the search bar. 

• Then, choose the Printer menu from the menu bar. 

• Select the Printer Type and then, click on the Contact Us option. 

• Scroll down the HP Support page and dial the mentioned helpline number. 

• If your call is connected then, share your difficulties with the HP printer. 

• Get the best possible assistance from the technical expert of the support team. 

• You will get the best troubleshooting experience from a highly talented and experienced support expert. 

Easiest Steps to Contact HP Printer Troubleshooting by Online Live Chat

• Again, you must open the HP official website with the help of any web browser. 

• Then, log in to your HP account for the best possible communication. 

• After then, scroll down the HP printer page & choose the Customer Service

• Next, select the Live Chat facility and wait for some seconds.

• Now, the Live Chat person will come under the HP support chat box. 

• Write your concern or issue and get the HP printer troubleshooting help from the live chat person. 

Easiest Steps to Contact HP Printer Troubleshooting by Email

Write an email where you need to mention your HP printer issue and send it to the official HP support email handle. 

After receiving the email, you will get a reply from the Email support team of HP. 

Get the HP printer troubleshooting for Any Model

HP Support person can easily detect all types of complicated printer issues and provide best class assistance with very friendly behaviour. We can easily solve all kinds of HP printer model issues such as

HP desk Jet link printer

HP Office jet printer

HP color LaserJet printer

HP Inkjet Printer 

HP Pro printer

HP Mono Printer or any other HP printer model. 

Thus, directly speak with the HP support team for any HP printer model issues. 

Get the Finest Solution to Fix Errors from HP Support Team

We have an enthusiastic and active HP support team where users can get solutions for all kinds of errors with proper demonstrations and our technical experts have all major errors such as:

Numeric Error Codes 0 - 19 

Numeric Error Codes 20 - 49 

Numeric Error Codes 50-59 

Numeric Error Codes 60 and

Text Error Messages A - E 

Text Error Messages F - M 

Text Error Messages N - R 

Text Error Messages S - Z 

Therefore, if you are facing any error on your HP printer so just speak with the HP customer service team and fix the error without much more effort. 

What are the Benefits of the HP Support?

• Get 98% customer satisfaction. 

• Assistance by a dedicated certified technical support team. 

• Fast and guaranteed solution. 

• Get immediate solutions with a very soft voice.

• Avail independent remote service support and customer can dial our toll-free number anytime. 

• Immediate technician’s response

• Guaranteed Error Repair services

• Superb solutions at affordable price

• Immediate solutions using call, chat, or email.