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One of our Onchain Wallet cultural tenets is Customer Focus. ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ This tenet sets the expectation that we solve customer problems with technology that is instinctive to use and continuously ask ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ โHow does this create more value for our customers?โ ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ
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We recognize that when it comes to our customer support experience, ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ weโre early in our journey of creating more value for customers.๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ
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In past blog posts๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ we highlighted how ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ improving our customer support experience is a top priority and this year we have more ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ than quadrupled our capacity and launched ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ new ways to contact us. ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ As the journey continues, ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ we are excited to share that we will implement the capabilities below by year end: ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ
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Faster Response Times:๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎย Speed matters in the fast moving cryptoeconomy, so we are matching that speed by further increasing our capacity to provide customers with the best responseย ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ times in the industry. Customersย ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ should trust that we will match their sense of urgency when they contact us.
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24/7 Live Phone Support: ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ Direct connections matter, so 24/7 phone support will be available for all retail customers who prefer speaking live with an expert. ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ Whether the question is simple or complex, customers in the US, UK, ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ Germany, and Japan will have the option ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ to connect with our in-country based customer ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ service teams before the end of 2021 with further expansion planned for 2022.
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Live Messaging: We value our customersโ time, ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ so weโre launching messaging, which means customers can connect with us when the time is right and continue the conversation ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ seamlessly if they have to step away. Our team of ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎย customer service experts will be available via ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ messaging 24/7 with the speed our customers expect. ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ
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In-Product Support: ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ Ease of use is important, so this year we are creating a more seamless support experience within our iOS and Android apps. ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ This suite of features will provide users with an intelligent and personalized self service experience, saving customers time when they ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ have questions. Live support will be a core part of this experience as well, ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ allowing customers to quickly message our team of experts when needed. ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ
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Our goal is to provide ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎย our customers with the most trusted customer service experience in crypto. We look forward to providing these new capabilities to you,๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ so please stay tuned as we will ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ continue to update this blog with the status of our journey. ๐ +๐ญ~๐ด๐ฎ๐ด~๐ณ๐ฒ๐ณ~๐ฒ๐ฒ๐ฏ๐ฎ
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