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Some videos from a few months ago that I have saved to my camera roll won't play. What comes up is a little loading circle like it is trying to load the video but it never plays. I know for a fact that when the videos were saved, they worked. All of them are saved videos from snapchat, but some work and others don't. Does anyone know how I can solve this problem?
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I figured out something that works for me. This happened and it was super frustrating. Try editing the clip and shaving off a split second from the beginning/end and resave it as a new clip. The new clip played just fine!
Hi I read your comment and I have tried what you said my videos are still not working , only ones from this month or last month work , I have a video of my baby girls first words that I took last year and it worked fine for over a year I recorded her with my phone and it was fine I was always watching it and ever since I did the iOS 11.0.2 update on my phone two months ago all videos on my phone before December 2017 do not work just keeps saying download error and when I tried what you said it just keeps saying error please try again later do u have any other ideas what could fix this
I have the same problem still. I was hoping if I transfer the videos from my phone to my laptop something might be different and I could get them working but nope. They don't work on my laptop nor phone. I don't know what to do! Have tried everything on this forum
Further adding to the mysterious issue, I just logged into iCloud on my mac (safari) and non of the said corrupted videos are on iCloud, my phone says they are, they are physically on my iPhone camera roll too.
I read on another forum about transferring the videos to a PC, I did this and the video file is 0kb in size! How did this happen? That's game, set match, the file is GONE unretrievable, doesn't even exisit anymore to be fixed in the first place! I'm so furious with Apple, this is ridiculous!
I spoke to Apple on the phone and the rep continually tried to blame Snapchat, I let him know it couldn't have been snapchats fault because the videos were playing and saved to my camera roll for a good week, it wasn't until I back up to iCloud that they no longer work. I'm devistated, to add insult to injury, I actually pay iCloud for extra storage.
Go to settings on your phone and shut off wifi. The phone provider's network should kick in (like the LTE network), and now try playing the videos. This has been happening to me off and on for years. If on your desktop computer, shut off wifi and plug in directly to the internet with an ethernet cable. Now try playing the videos. Hope this helps.
Click on the video then click on the icon that's on the bottom left that looks like a square with an arrow and it should be there. But Good Luck! I've tried everything and couldn't resolve this issue. My videos still won't play :(
This is exactly why I switched to Google Photos. They let you back everything up to the cloud and then delete on your device to make space. The way Apple handles cloud storage makes so little sense that it took me a while to understand. Wish I had never tried Apple cloud. All it did was create big blank patches in my photos and now won't play my videos. Between trying it out and switching back I know I've lost some things. At least from here on out I won't have to worry.
Me too. But it also says for certain videos that they "no longer exist" or that there's an error if I try to export or edit them. There's also and exclamation point in a circle in the right corner of the videos, some from Snapchat, others recorded straight from my camera. It seems like the videos aren't even there and I don't know what to do to save them.
Connect to wifi and go to settings and see if it's pushing your photos for upload. What's happening is this... your photos have to reload from iCloud but if your not connected to wifi they won't upload automatically. So try that. Similar to when you update iOS. Plug it in and hook up to wifi and fetch the photos back. Let me know if that helps.
The link shows you how to restore/ back etc which is great and I've done this several times. It doesn't fix the issue. Am I missing something in your link? Please somebody have a fix, I've tried everything, duplicating doesn't work, won't let me share, somebody said they "deleted the video then airdropped it", that makes no sense to me. Care to elaborate on details of this "deleting and then air dropping" trick? I'm clutching at strings, there are over 140 saved snapchats from my trip to Europe :(
The videos are from a months ago, so I've backed up my iphone since then. They also can't be sent by imessage or by email or even saved to my dropbox. Camera roll either freezes or says it can't be formatted to send. But videos that do play can be sent.
Please provide the step by step instructions, on top of everything iTunes now won't recognise my phone so I can't restore/ back up. I've tried all troubleshooting on this issue too. What's happening :(
When someone calls me it rings on their end but not on mine. I don't receive a missed call and so I have no knowledge of people ever calling me. I only receive text messages when I touch my phone also. I have checked network connection and there are no problems there. has anyone had any similar issues and a way to resolve this?
Same problem here. The issue isn't that the phone isn't ringing or vibrating - the call is not even registering as coming through. Some of my calls come through fine, phone rings and all is well. Other times, I'll suddenly get the voicemail ping. When I look at the call history, there is no record of anyone just calling me - and yet, someone did because they left a voicemail.
This nonsense of being told it's user error (check do not disturb, check that the switch on the side is not turned off, etc) is just that nonsense. If that was a problem none of the calls would come through. And if the ringer was turned off, I would still have a record of the call being received.
My cell phone is my business line and missing calls is not an option. I have one call that comes through the same time every week - and that one didn't ring last week. The client was upset because he believed I wasn't in the office to receive the call. Not true. I was - the phone never rang and I only realized he tried to call when I got the voicemail sound. Which proves that the sound is turned on - or I wouldn't have heard that.
This is for everybody who is having problems receiving calls texts etc. it took me a long time talking with Sprint and Apple care and finally it came down to call forwarding if you have accidentally played around with it and it doesn't say stars 720 and says anything else you will not receive anything no calls no text no data nothing please believe when I tell you I spent near 12 hours trying to figure this out I really really really hope this helps you guys... thanks
I called Apple support & they said its a carrier problem then they had me change my Do not disturb from 'favourites' (even though Do not disturb was not enabled and the calls I was missing were from people in my favourites) & my phone appeared to work for a bit but the goes back to no calls & no texts.
I had the same problem and here's how I fixed it: Go to Settings - Do Not Disturb - Allow Calls From. Check to make sure its set to Everyone. After downloading a software update my phone stopped ringing and when I checked this setting it had been set to Favorites so unless the call came from someone on my Favorites list it didn't ring. Hope this helps!
Thank you so much my iPhone 5 wasn't receiving calls after an update and I couldn't figure out what was wrong until now. I thought it might have been because I switched to another network recently but now I realised it's not. ??
I had this same problem - repeatedly missed vital calls for my career this week - turns out I accidentally pressed the moon icon and for whatever reason the default setting is that I only receive calls from my favorites.
My iPhone 5 started to develop this problem a few weeks ago - intermittent and, to begin with, so infrequent that I assumed I hadn't heard the phone ring. Over the last few days it became an almost constant problem - the caller would hear the ring tone but my phone did not ring nor did it register the missed call - however, if the caller left a voicemail, that would come through. 152ee80cbc
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