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Similar to others here, what we are doing is building a wrapper application around the webinar and meeting creation and maintenance experience using the Zoom APIs. Part of this app is sending the various emails related to the webinar and meeting lifecycle - confirmation emails to registrants and panelists, update notification emails, etc.

For this to work properly, all emails which normally Zoom sends to meeting and webinar participants should be disabled, so that not to have people receiving duplicate emails for one and the same purpose from our application and from Zoom.

Using the API capabilities and the account-level settings through the Zoom portal, we have managed to effectively stop Zoom from sending its own emails. The one remaining type of email which I could not find a way to stop is the email sent to a webinar registrant when his/her registration is removed from the webinar (when the particular person is removed from the list of approved attendees, not when the webinar itself is deleted). We use the following API endpoint to cancel or deny the attendee - -reference/zoom-api/webinars/webinarregistrantstatus

What would then be your recommendation on avoiding the situation where a webinar attendee who was initially (auto-)registered but is then removed by the webinar receives two emails about his removal from the webinar - one with the non-customizable content sent by Zoom and the other one, customized as per our requirements, sent by our app?

As a side note, would it be possible to add such option to the API backlog? I would expect that there are a lot of people who build their own email (or alternative channels) notifications to webinar panelists and attendees, hence would like to be able to remove from Zoom the responsibility of sending out those emails for the different events happening in the webinar lifecycle. I noticed that similar questions have been raised in the past by other users here in the forum.

Another thing which you should be doing is to set to false the registrants_email_notification and notify_registrants fields when creating and updating the webinars. If I remember correctly, there was some complication where one of these fields was available on in the webinar update API call, so it might be necessary to update the webinar after you create it in order for these settings to come into effect.

What we are doing is that immediately after we create the webinar, we issue an update to it through the webinar update API endpoint. IIRC, this is needed as some of the webinar settings (maybe it was the notify_registrants) does not have an effect at webinar creation, only at webinar update.

So far this has been working without problem for several months at least.

The Zoom webinar history associate the lead/contact with the registrant and webinar attendee. The is_attendeed field let you know the registrant attended the webinar. You can get the actual join time, actual left time from the zoom webinar attendee object.

When somebody signs up through out system and wants to get the join URL for the webinar, we check if he/she is already registered as registrant and if not, try to add him as registrant. This worked but we ran into issues when panelists tried the same.

So I went ahead and tested this out with our user User_UUID = AOJWZEjKQLKMGbyp6Illng. It did not return any of the future webinars for this user ( a small sample shown via the web interface in screenshot below)

image1455427 44.2 KB

The best way I can think to implement this currently, is to add any users which will have those licenses to a group. That way you can just pull all the users from within that group using the groupmembers endpoint.

This way, requests from your end would be limited to that initial download of data, then going forward you would simply be acting on webhook calls from Zoom. You could also run the 6 hour download of data in the background to ensure you have the latest data (in case of missed webhooks).

We had previously internally discussed creating a group for webinar/large meeting license users, but I am looking for a programmatic way without relying on a custom account process to find what users have the license.

Another issue i'm experience is when I add the personalization token to the calendar tool {{ contact.zoom_join_url }} , and then copy the output to the CTAs in the email, hubspot flags it as an issue because there is no default value set.

I know I could set a global default value, only issue with that is the whole point of this is it's personalized and a global default value won't work. Especially once we run this process again for a webinar in the future and the zoom webinar link will be entiretly different. Does that make sense?

Putting all things together, you have a property with an internal name like, for example, "zoom_join_url". The syntax for the token would be {{ contact.zoom_join_url }}. You can now add this part with the curly brackets in the calendar tool:

I highly recommend always testing whether the calendar links work as expected. The easiest way to do this is by taking an existing contact that has a value for this zoom_join_url, and previewing the email for this contact. Click on the links and check the calendar invites.

Thanks for the prompt feedback. I am new to this integration process, so setting up some testing ahead of a full webinar, so please excuse my lack of knowledge. You say "My preferred process for this is to copy the Zoom webinar join URL into a contact property" - which I'm not sure I fully understand. Isn't the join URL unique to each registrant to enable tracking of the attendance etc? So where do I find the URL links to add to the contact record in the workflow? Think I am missing a step?


Also, regarding the calendar invite, that is helpful to know it can be done, but another layer of complexity outside HubSpot, so need to get my head around that. 



I've gone through this doc -how-to-integrate-zoom-with-marketo and have successfully set up the integration between Marketo and Zoom to pass registrant and attendee information back and forth. I'm now trying to figure out how to pass Q&A and poll responses back to Marketo after the webinar ends. I didn't see a field mapping process anywhere in the documentation or in any of the other discussions I've found.

So if I understand, since we're using our own page and not using Marketo confirmations and reminders, I don't need the custom object at all. So it seems like the custom object has nothing to do with feeding Q&A and poll data back to Marketo...? (I think I just don't understand what the role of the custom object is with Zoom webinars.) How does Zoom know which Marketo fields to sync that info to? I've seen similar conversations on the Community regarding other webinar providers, and I'm wondering if there's just not a good way to automate this yet? Is everyone doing a list import for this data? Thanks! ff782bc1db

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