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Andrea: Sorry, I really don't know anything about that system or app. You'll need to get support from them, or perhaps there is an online community or expert in that system that can help. You can always buy an old used Mac (or maybe you have one already) and just set it up for this.


How To Download Video From Flir Cloud


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Have you heard any answers from FLIR & Lorex? Like you and others, I also can no longer view my cameras on my MacBook Pro, but can still see them on my iPhone. Will have to consider another system if no fix is forthcoming ...... thank you for sharing any intel you may have gotten.......Thom

One can setup the FLIR security cameras via a web interface. Among the first things I did was to change the default password from admin/admin to something else. Later, when I tried to setup the FLIR Cloud Client software (some desktop application that lets you see all your cameras, record stuff etc), it would find my cameras, but they would fail to connect, even though I was SURE I was entering the password correctly.

Traditionally, closed circuit tv (CCTV) cameras and digital video recorders (DVRs) have been stand-alone, self-contained systems. If the ability to access these systems remotely was required it was most commonly achieved by opening a port on a firewall and allowing access from the Internet to the DVR or camera directly. Although effective, that method of access left what was in many cases a potentially vulnerable device exposed to the Internet and your internal network. Case in point: our previous blog post on Dahua DVRs.

Cloud services seemingly provide a much better access option for these devices. Instead of allowing inbound access into your own network from the Internet, you could simply enable what is typically a proprietary cloud service for your flavor of device. That configuration would allow the DVR or CCTV camera to communicate to the cloud service on the Internet. Any remote access or monitoring would occur by accessing the cloud service. There would be no inbound access through your firewall and even a vulnerable device would not be exposed to the Internet at large.

Cloud services can certainly provide security benefits such as not having to expose your CCTV DVR to the internet to view cameras remotely. But there's a yin to that yang. If an attacker finds a flaw in the cloud, there is no need to scan the internet for DVRs because there's now one place of access to all of them. For those of you who are already done reading, here's a synopsis of the rest:


Last year I noticed the company FLIR, most noteworthy for the "Forward-Looking InfraRed" cameras they sell to law enforcement/military, had acquired Lorex Technologies, a consumer CCTV company. Lorex by FLIR was offering cloud-enabled DVRs that supported 1080p resolution using my existing coax. "Nice," I thought, "Now I can check my cams from anywhere without publicly exposing them on the internet." I bought a system, booted up the DVR, and found it was Dahua. "Oh well. FLIR Cloud! No inbound ports!" I naively told myself.


But wait. After the DNS resolution, the first UDP packet appeared to authenticate with whatever service the DNS resolved to. What is Ozvision? Who is Ronny Weiser? Apparently Ozvision is a cloud-based video service partnered with Dahua.


Then I found this binary, "P2PClientAPP" in the MacOS "FLIR Cloud Client." I ran it with no arguments and it basically took a device ID, and optionally some local/remote port arguments, and built a tunnel to the device from there. That's pretty bad. Considering how vulnerable Dahua DVRs have been in the past, that a new auth bypass was released just recently, that they only take six character passwords at a maximum, and that we were tunneling through people's firewalls into a potential internal pivot point, I didn't really want this device on my network all of a sudden.


At this point I began the disclosure process. I wish I could report that in 2017, that this is always a routine and smooth process, and that the affected vendor is willing to quickly implement a fix. I have one of these things at home so I take zero pleasure in dropping this before they've fixed the insecure FLIR Cloud access. It wasn't easy even finding a disclosure contact at FLIR/Lorex. I disclosed this on 5/9/2017 and then agreed not to publish it more than 90 days from the disclosure date at FLIR's request. They purport to have resolved item #1 but apparently had no intention of fixing their insecure cloud access by that date. So here we are, over 150 days later.

If you don't want anyone with your device ID being able to bang against your DVR's various Dahua DVR interfaces, consider shutting it down. I've tried disabling UPNP on my network and I can still tunnel to my DVR with just a device ID. I'm not sure exactly how their cloud works and they weren't exactly candid when dealing with me. Somehow they build STUNNELS on demand. I imagine someone with more time may take this farther.

Learn to edit images, analyze them, and produce custom reports using FLIR Thermal Studio Suite software with online training from the Infrared Training Center. This virtual class covers everything you need to know, including:

Save time and ensure your images are always backed up with this new cloud service. You can automatically upload stills and video directly from the camera, organize them in Ignite folders, then share files via password-protected links with customers or colleagues to expedite critical decisions.

FLIR Ignite is a cloud storage service for your thermal data that helps optimize your work by making sure your files are instantly available. FLIR Ignite allows you to access your thermal data from any device using the web interface and synchronize images to your desktop computer using the FLIR Ignite Sync Windows application.

The FLIR Ignite functionality can be accessed as a web application through your browser and requires no installation. You only need to create a FLIR Ignite account to get started. To upload images from your camera, you must pair your camera with your FLIR Ignite account as described under "How can I connect my camera to FLIR Ignite".

If you have installed the FLIR Ignite Sync and FLIR Thermal Studio, you can create one or many folders with all the files directly on your PC, and the folder will be automatically synchronized with FLIR Ignite Cloud service. If you are using ignite.flir.com from your browser, you must create your folder structure within FLIR Ignite page. Once the folder is created, you can drag or select multiple images and upload them at once.

Manually uploading a folder into ignite.flir.com is impossible; you must create your folder structure on the FLIR Ignite website. Once you have created the folder, you can drag or select multiple images and upload those at once.

Once the camera is paired with your FLIR Ignite account, you can upload images to your FLIR Ignite Library. You can set up the camera to automatically upload pictures when the camera is connected to a Wi-Fi network. You can also upload images manually from the camera.

All Teledyne FLIR Cloud services run within a private network not accessible via the Internet; the only exceptions are the API Gateway service and one of the event messaging services. Both are stateless, and neither has direct access to any stored customer data. All public and private network communication is encrypted using TLS (HTTPS/WSS). FLIR Cloud runs within its own dedicated VPCs to ensure total segregation from other AWS tenants.

Teledyne FLIR, a Teledyne Technologies company, is a world leader in intelligent sensing solutions for defense and industrial applications with approximately 4,000 employees worldwide. Founded in 1978, the company creates advanced technologies to help professionals make better, faster decisions that save lives and livelihoods. For more information, please visit www.teledyneflir.com or follow @flir. e24fc04721

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