Has anyone flown with Scoot within the European Union? I have only travelled between Schengen countries and a national ID card is the only entry requirement. Scoot sent me an email saying a passport is required, which I find terribly misinformed. It's a flight between Athens and Berlin. Can they enforce this and deny me boarding with ID card?
It can happen that the flight you're taking is a connecting flight from outside Schengen, and therefore is parked in the non-Schengen zone of the airport, therefore requiring you to pass passport control, leave Schengen and re-enter in Berlin. Therefore inducing possible misconceptions
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Whenever you travel, it is your responsibility to ensure that you are in possession of valid travel documentation and meet the entry requirements for all points of travel, including the country or countries you are visiting or transiting through. We recommend that you check with the relevant local authorities or tourism associations on the necessary entry requirements before your trip.
As a non-European airline, they likely employ a lot of people who are unfamiliar with the status of national identity cards in the EU and the Schengen area. Even if the author of the e-mail message is aware, it would be an easy thing to overlook when writing a communication for passengers of an airline that seems to have only one intra-Schengen route.
Probably not. As a private company, they have certain leeway to decide who they do business with, but as a common carrier they have certain obligations, for example, they probably cannot discriminate on the basis of race (I'm being a bit vague here because I don't know the details of the relevant EU law; I'm more familiar with these technicalities in the US).
In any event, if you're denied boarding solely because you presented an ID instead of a passport then you would be entitled to compensation, because regardless of the airline's policy, a national ID card is "correct documentation" as far as EU law is concerned. If somehow the ground staff you're dealing with is unaware of this, you will want to bring it to their attention. But the chance of this happening is pretty low.
When making plans to book your upcoming flight with Scoot Airlines, one of the major airlines, it is crucial to familiarize yourself with the comprehensive check-in details and options provided by the airline. The Scoot check in policy has been meticulously designed to ensure a seamless and satisfactory customer experience. The time required for check-in varies depending on the method chosen by the passenger. So, for a comprehensive understanding, continue reading below for detailed information on Scoot check in options & timings.
Scoot Airlines understands the importance of providing convenient check-in options for its passengers. To meet diverse preferences and requirements, the airline offers a range of check-in methods. Passengers can choose from the following options:
Say goodbye to long lines and save valuable time with Scoot online check in service. Passengers now have the option to check in online before arriving at the airport, ensuring a hassle-free experience. Web check-in is available from 48 hours to one hour prior to the scheduled departure time. For eligible flights (such as Melbourne to Delhi flights), passengers can even choose to download and print their Scoot web check-in boarding pass at home, further streamlining the check-in process.
Additionally, Scoot Airlines offers the Scoot-to-Gate service, allowing passengers to bypass the check-in counters and proceed directly to departure immigration (subject to document checks, if required).
To enhance passenger convenience, Scoot Airlines offers self-check-in kiosks at Singapore Changi Airport and Melbourne Airport. These self-service kiosks provide passengers with the option to check in on their own.
At Singapore Changi Airport, the self-check-in kiosks are available for use starting 18 hours before the scheduled departure time. Passengers can utilize these kiosks up until 70 minutes before the scheduled departure time.
Similarly, at Melbourne Airport, the self-service functionality is available from 3 hours prior to the departure time. Passengers can use the self-check-in kiosks up until 65 minutes before their scheduled departure.
The check-in counters at Scoot Airlines open at different times based on the type of aircraft. For B787 flights, the check-in counters open 3 hours before the scheduled departure, while for A320 and A321 flights, the counters open 2.5 hours prior to the scheduled departure. It is crucial to note that the scoot check in counters close precisely 60 minutes before the scheduled departure, without any exceptions.
To ensure a stress-free journey, all guests are strongly advised to arrive at the airport at least 120 minutes before the scheduled departure time. This will allow ample time to complete all necessary check-in procedures promptly. To locate the specific check-in row for your flight, kindly refer to the Flight Information Display System (FIDS).
Scoot Airlines offers a priority check-in service called BoardMeFirst, which provides passengers with an enhanced and expedited check-in experience. This service is available for a fee and can be purchased by passengers. By availing of BoardMeFirst, passengers gain access to ScootBiz priority check-in facilities, ensuring a smoother and more efficient check-in process.
Timely arrival at the boarding gate is crucial to ensure a smooth boarding process for your flight. The boarding gate typically opens 60 minutes before the scheduled departure time. To maintain operational efficiency and adhere to the flight schedule, the boarding gate closes precisely 20 minutes prior to the departure time. Therefore, it is essential for passengers to be present at the gate within the designated Scoot check in timeframe.
A: After successfully completing the check-in process, you will receive your boarding pass via email, which will be sent to your registered email address. It is necessary to print the boarding pass and have a physical copy with you when boarding your flight.
A: A mobile boarding pass is a digital version of a printed boarding pass, eliminating the need for a physical paper copy. It can be accessed on a mobile device and contains all the necessary flight details.
A: No, each individual customer will receive their own separate mobile boarding pass. It is necessary for all customers, including family members, to have and carry their individual mobile boarding passes.
If you have any further questions or need assistance with Scoot Airlines-related inquiries, booking details, or check-in queries, MyTicketsToIndia is here to help. As a prominent travel agency, we are committed to offering our customers exceptional flight booking services, including attractive discounts on cheap tickets to India and vice versa.
To receive personalized assistance, you can reach out to our dedicated travel experts by dialing 1800-860-816 or by joining our live chat. We are dedicated to ensuring a seamless and enjoyable travel experience for our customers.
The only key status benefit lacking is access to a lounge, which you would otherwise have as a Gold or higher tier member on Singapore Airlines. However, offering just these many perks to a lowly KrisFlyer Silver status member like myself is quite impressive.
Then, I could choose to pay extra to board first. However, this benefit is already included if you have KrisFlyer Silver or higher status. Just ensure your KrisFlyer membership number is on the booking.
After getting off the Singapore Airlines 19-Hour Non-Stop Experience, we spent the night at the Crowne Plaza Hotel inside Changi International Airport. It is located landside right next to the entrance to the Jewel, where we spent a few hours in the evening exploring.
After affixing the baggage tag, I walked over to a Bag Drop, scanned my boarding pass and placed the bag on the belt. The process was so smooth and efficient that I did not need to speak to a Scoot agent, although they were around for assistance if required.
We then proceeded through the self-serve immigration channel and into the main departure hall. The entire process from check-in was just under15 minutes! After grabbing some snacks, we headed to the gate, preceded by security first.
The gate area where we were waiting to board felt like an oasis! I could not help but feel how outdoor it felt watching the leaves in the trees beside me rustle in the artificial wind (air conditioner?). Did I mention how much I love Changi Airport? Its such a fantastic airport which just aids to the 5-star Scoot ground experience.
Scoot has an exciting concept for ordering inflight food. It is all done through ScootHub, the inflight portal. To access, a QR code must be scanned from the seat back seat in front that will connect to the ScootHub. From there, food items can be ordered via the Scoot Caf section of the app, and they will be delivered right to the seat. ScootHub also contains additional items, such as a live map function and a duty-free catalogue.
I ordered some Chicken Gulai with Rice from the Scoot Caf through the app, and it was delivered to my seat in about 10 minutes. It was delicious! (for economy-class food). Unfortunately, my daughter stole it from me after I got a few bites in. It was that good!
Low-cost carriers are my kryptonite, and I actively avoid them to the best extent possible. When a situation arose that I had no other choice but to fly one, choosing Scoot to fly from Singapore to Bangkok was the right decision. Scoot delivered a nearly 5-star LCC economy-class flight experience that surprised me. In the future, I have no qualms flying Scoot and I will actively seek them out for any short-haul journeys within Southeast Asia.
Important: This feature is available for all Google Pixel phones, version 3 and up. To add a boarding pass with a screenshot, you need to install the Google Pay app on your phone and have an active internet connection. 152ee80cbc