Authenticator app
Make sure you have an authenticator app (such as Authy, Google Authenticator, or Microsoft Authenticator) downloaded and set up on your mobile device. Open the authenticator app and scan the QR code. If the QR code fails, copy and paste the alphanumeric code.
You receive a verification code in the authenticator app.
To add an extra layer of security, you can choose to receive a verification code by text message or via an authenticator app while you log in to your Sony account. You can change this setting anytime by going to the 2-step verification settings.
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If you can't receive the 2-step verification code by text or your authenticator app isn't working, you can still sign in using a backup code. You will receive ten codes that you can each use only once. You can use backup codes for both text message and authenticator app verification.
Sony offers two options: Text messaging or an authenticator app. If you choose the first option, you'll be asked to verify your contact phone number. Sony will then send a verification code via text that you'll have to enter in. Do that and you're done, 2-Step Verification will be turned on.
The authenticator app is a similar process. If you've never used one of these apps before, they're all work in pretty much the same way and all the ones I know are either free or include a free option. Our friends at PC Mag have a round-up of the best authenticator apps out there. I personally prefer the simple setup and speedy performance of Google Authenticator.
Whichever app you settle on, you'll need to link it up with your PlayStation account. Select "Authenticator App" from the PlayStation settings menu shown above and you'll be presented with a QR code alongside a lengthy alphanumeric code. You can manually enter that code on the app side, but most authenticator apps I know of (including the Google option mentioned above) let you simply scan a QR code.
Whichever route you take to get your PlayStation account set up in the authenticator app, your final step will be checking the app and punching in the numerical code on the console side. And that's it, you're done.
Top of a new page on mobile... Just in case it gets missed update your 2FA on your PS account to NOT use SMS and use an authenticator app. I used the Google one on my android phone not sure what iOS has.
Just to clear up a few things, I dont think even switching to the authenticator app would have helped, they have clearly worked out a way to circumvent the 2FA to get into the account and turn it off, when I first got the message saying 2FA was switched off, I got the text message to say 2 step had been turned off so they hadn't cloned my sim or transferred it to a new sim etc, they just got round it entirely.
EDIT - something is definitely screwy. When I logged in using this computer/browser it did not do 2FA - I went and found the 2FA which was switched on so assumed my browser/computer was set as "trusted". I switched off 2FA without being prompted as I say and then switched to authenticator app. Now I logged off and back on and this browser/computer now needs 2FA and isn't "trusted". If I had set it to trusted before why is it not tursted now? Hmmmm odd
The settings for this feature are in the 2-Step Verification header, as you'd expect. Click Edit next to Status, then choose Activate to set up the feature. You can choose to get a text message to your mobile number or generate a code through an authenticator app.
Depending on which method you pick, you'll either get a code via text message or a key to enter into your chosen authenticator app. Once you get a login code, you must enter this to confirm that you've set up everything correctly.
Intended for sale in the United States. Design and specifications are subject to change without notice. Packaging imagery is for display purposes only. Actual product may differ. This product may be protected by one or more US granted patents. Patent information can be obtained at www.playstation.com/patents. COMMERCIAL USE AND RENTAL PROHIBITED.
4. In the pop-up 2-Step Verification window, choose whether you want to use text messages sent to your phone or an authenticator app (like Google Authenticator or Authy) for verification. A verification app is generally more secure than text messages, so it's a good idea to use that option if possible.
Make your account more secure by enabling two-factor authentication (2FA). With 2FA enabled, a code generated by a third-party authenticator app on your personal device will be required whenever you log in to your account.
Be sure to keep your backup codes somewhere safe but accessible. Since the backup codes are mainly used when you cannot access your authenticator app, we recommend keeping your backup codes somewhere other than on the device with the app.
To access your account with two-factor authentication enabled, you will be prompted to enter an authentication code generated from the authentication app after entering your email and password. New authentication codes are generated every 30 seconds within the authenticator app.
This specification describes an application layer protocol for communication between a roaming authenticator and another client/platform, as well as bindings of this application protocol to a variety of transport protocols using different physical media. The application layer protocol defines requirements for such transport protocols. Each transport binding defines the details of how such transport layer connections should be set up, in a manner that meets the requirements of the application layer protocol.
This protocol is intended to be used in scenarios where a user interactswith a relying party (a website or native app) on some platform (e.g., aPC) which prompts the user to interact with a roaming authenticator(e.g., a smartphone).
In order to provide evidence of user interaction, a roamingauthenticator implementing this protocol is expected to have a mechanismto obtain a user gesture. Possible examples of user gestures include: asa consent button, password, a PIN, a biometric or a combination of these.
Prior to executing this protocol, the client/platform (referred to as host hereafter) and roaming authenticator (referred to as authenticator hereafter) must establish a confidential andmutually authenticated data transport channel. This specification doesnot specify the details of how such a channel is established, nor howtransport layer security must be achieved.
The CTAP1/U2F protocol, which is defined by the U2F Raw Messagesspecification [U2FRawMsgs]. CTAP1/U2F messages are recognizable by theirAPDU-like binary structure. CTAP1/U2F may also be referred to as CTAP 1.2or U2F 1.2. The latter was the U2F specification version used as the basisfor several portions of this specification. Authenticators implementingCTAP1/U2F are typically referred to as U2F authenticators or CTAP1authenticators.
The CTAP2 protocol, whose messages are encoded in the CTAP2 canonicalCBOR encoding form. Authenticators implementing CTAP2 are referred to asCTAP2 authenticators, FIDO2 authenticators, or WebAuthn Authenticators.
Authenticator API: At this level of abstraction, eachauthenticator operation is defined similarly to an API call - it acceptsinput parameters and returns either an output or error code. Note that thisAPI level is conceptual and does not represent actual APIs. The actual APIswill be provided by each implementing platform.
Message Encoding: In order to invoke a method in theauthenticator API, the host must construct and encode a request and send itto the authenticator over the chosen transport protocol. The authenticatorwill then process the request and return an encoded response.
Transport-specific Binding: Requests and responses areconveyed to roaming authenticators over specific transports (e.g., USB, NFC,Bluetooth). For each transport technology, message bindings are specifiedfor this protocol.
Each operation in the authenticator API can be performed independently ofthe others, and all operations are asynchronous. The authenticator mayenforce a limit on outstanding operations to limit resource usage - inthis case, the authenticator is expected to return a busy status and thehost is expected to retry the operation later. Additionally, thisprotocol does not enforce in-order or reliable delivery of requests andresponses; if these properties are desired, they must be provided by theunderlying transport protocol or implemented at a higher layer byapplications.
This method is invoked by the host to request generation of a newcredential in the authenticator. It takes the following inputparameters, which explicitly correspond to those defined in The authenticatorMakeCredential operation section of the Web Authentication specification: 006ab0faaa
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