I am an elementary music teacher and have purchased hundreds of songs through Amazon digital music. Last night, I purchased a song on Amazon but this morning was unsuccessful in downloading it onto my iMac and therefore unable to get it into my iTunes library. In a lengthy online chat with Amazon, the tech finally discovered that music purchased on Amazon will not be allowed to be downloaded into an iTunes library, by order of Apple! I tried to purchase the same song from the iTunes store, but it is not available. Can someone please explain the logic of this to me?

"To access and play your Amazon Music purchases in iTunes or Windows Media Player, you first need to download the songs to your computer. You can then move the downloaded files from where they're saved on your computer to your iTunes or Windows Media Player library.


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Music you have purchased can be downloaded to your computer. By default it will be put into an Amazon Music folder that is inside your Music folder. You can then drag the music just downloaded into iTunes. However you cannot download Amazon Streamed music to iTunes which is what I suspect you were trying to do.

The Amazon tech person I "chatted" with this morning said that this was something new that they had just been told, that per Apple, music purchased from Amazon could not be downloaded/moved/whatever to iTunes.

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Amazon Prime is a membership program that offers the best of shopping and entertainment from Amazon. This includes shopping benefits such as free delivery on eligible items, free 2-hour grocery delivery from Amazon Fresh and Whole Foods Market, exclusive savings, early access to deals, access to special events like Prime Day, try before you buy with Prime Wardrobe, and entertainment benefits that include Prime Video, Amazon Music, Prime Reading, Prime Gaming, and more.

First, there are 3 tiers of Amazon Music. You will need to subscribe to "Amazon Music Unlimited." This is their pay service. You will only get access to lossy lower quality music with "Amazon Music Prime" and "Amazon Music Free". (1)

The Windows Desktop app - This is often confusing to people as they see the HD/Ultra HD icon next to the song, and the app will also tell you that it's playing these songs. The problem is that the app (or more accurately windows) sets the output to a specific bit depth and sampling rate. So if you set your output device in windows to say 16 bit 48khz, ALL songs playing in the Amazon desktop app will be resampled to that quality despite the fact that you are actually downloading different quality tracks (which is what the Amazon app reports). Also, "Exclusive mode" has nothing to do with this resampling or quality of the sound file. Exclusive mode simply means that other system sounds won't be allowed to play over the music (like say a chime that you received a new email).

Now I'm going to talk briefly here about "upsampling" not being the same as the original audio. People argue, "just set windows to 24b/192khz and then it doesn't matter if the lower bitdeph/sampling rate tracks get upsampled." This is not true. The output of the upsampled audio is not only not bitperfect, but the actual sound does get changed due to factors such as interpolation. I won't dive into the technical details but you can read this article that goes into upsampling changes to audio including measurements: -windows-10-audio-stack.html I will even go beyond Amazon Music and say that if you want good quality sound, you should stay out of the windows audio stack in general as the internal processing is rather terrible. This is explained more in the following article: -perfect-asio-drivers-to-solve-issues-with-windows-audio-quality/

(Arguable) Devices like the echo/Fire TV/Sonos/etc - Some "technically" support HD/Ultra HD but I don't think we should ever view a single speaker source as equivalent to 2 channels from a "practical" standpoint. Not to mention that the speakers in these cheap devices are of terrible quality. So I would argue that if your intent is high quality audio, your echo is not going to give you any appreciable sound improvement compared to streaming a lossless SD track on some cheap wired headphones (matter of fact, I would go with the SD on cheap headphones as at least you get 2 channels vs effectively mono). I have gotten mixed reports with amazon devices (somebody reported that their Fire TV Stick 4K Ultra can output bitperfect but another user reports that their 2nd gen fire tv cube and 4k Max stick resamples everything to 24b/192k) but since it only has an HDMI out, you will be restricted to a receiver and 98% of DACs don't have an HDMI input (note that the HDMI output is not i2s format).

WiiM - (updated on 10/30/22) This was previously on the bitperfect list but I am removing it. Apparently there is some bug in the firmware that will output the audio being reported as correct bitdepth and sampling rate but it is NOT bitperfect. I had reported this issue on their forums that I was hearing a difference between the WiiM and Bluesound Node output even though the bitdepth and sampling rate were identical. They never responded with an answer: There was a subsequent post on WiiM's newer forum, again no response: -last-fw-upgrade-wiim-seems-to-be-no-more-bit-perfect.17/ And finally, the actual discussion on the Audio Science Review Forums that confirmed my suspicion and earlier report: -mini-streamer.31182/page-244 Very disappointing on WiiM's part. They had a potentially good product at a very competitive price. Unfortunately, like the old saying goes, "you get what you pay for." My recommendation at this point is to stay away from the WiiM and go with the Bluesound Node if you want a streamer.

NAD - There are some other devices on the market (like the Streamers from NAD) that also support HD/Ultra HD output but I am not going to discuss them here in detail as they are in the 4 figure range. They are quality products and also use the BluOS controller apps.

WiiM/WiiM Pro - (updated 12/18/22, put back on bitperfect list) This costs $90 (often on sale at Amazon for $80), which is the cheapest dedicated option by far. It is small, inexpensive, and has a toslink output that you can feed into high quality external DAC if you would prefer. It also has analog outs but if you are looking for the best sound, I always recommend an external DAC. It also supports casting via the Amazon Music app so you don't have to use their software interface if you don't want. Personal opinion on the WiiM: After owning this device for months and first putting it on the bitperfect list, only to remove it when they introduced a EQ bug with a firmware update that broke the output, and now with another firmware fix it appears to be solved, it's back. For those considering the WiiM vs another option, frankly I would go with another option. The developers do very little testing and push firmware out on an almost weekly basis. The end user is their testing environment. Often they will introduce bugs that will then need to be corrected a firmware releases later. These "bugs" are probably the reason why the BluOS app has a rating of 4.6 and the Wiim app of 4.1 in the google play app store (as of me writing this). Keep in mind that essentially all your interactions with these devices are going to be through their controller apps so that is something to consider beyond the hardware. Despite having both the WiiM and Bluesound Node in my system, I rarely play anything on the WiiM. So this is an unbiased opinion from somebody that has bought both. YMMV.

So there is a quick rundown which I hope is helpful for people. Keep in mind that the only sure way to confirm what you are getting at the end is to use a DAC that reports the actual bitdepth and sampling rate at the last analog step (and that means no further digital conversions like bluetooth). The reporting at the source (like the player or Windows app) is NOT a reliable predictor of what quality you are getting from your speakers/headphones.

Same here. Bought something on Amazon yesterday, and it didn't automatically download to my Samsung music app on my phone per usual. I've been looking for answers everywhere. Glad to see I'm not alone. Bookmarking hoping for some answer. Help!

Only luck I've had is to download Amazon music app to my laptop. Download the music from the app to the laptop. Plug my phone into the laptop and after MANY attempts of trial and error find the folder where the Amazon Music is stored and try to get it to copy over to my SD card. This is a MAJOR pain in the . I have been working on this since I made this post. I ordered The Essential Judas Priest album and it did not download from Amazon right to my SD card like the settings says it does. I can NOT find the downloaded music ANYWHERE on my phone. They only way I found was to do it with the instructions above. Good luck, it's very frustrating. And Amazon is going to lose a lot of money because I'm not going to order single songs or albums from them if I have to go through ALL this work to get the music on to my phone.

Agree, I'm done purchasing music from Amazon unless/until this gets resolved. I too was able to download the music onto my computer -- Microsoft Surface (Groove music app) -- but I have not gone through the steps of moving the file(s) to my phone. 2351a5e196

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