Note: If a computer is lost or stolen, Dropbox users on Plus, Family, Professional, or Business plans can choose to remotely delete all of their Dropbox files while signing out remotely. (Instructions below).


After you install the Dropbox desktop app on your computer, you can access Dropbox from the icon in your taskbar (Windows) or menu bar (Mac) or the Dropbox folder in File Explorer (Windows) or Finder (Mac).


How To Download Dropbox To Your Computer


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Keychain is a password management system for Mac. Dropbox requires access to your Keychain to help verify your account and to provide another layer of security over the Dropbox desktop app preferences.

Dropbox Web Helper supports the Dropbox user interface on Mac computers. It only runs when the desktop app is running. 


Dropbox Web Helper is an independent process, so it may start and stop at different times than the desktop app. If you adjust your firewall or antivirus software for Dropbox, we recommend similar adjustments for Dropbox Web Helper.

You can manually upload files, photos and videos to your Dropbox account using the mobile app. The steps you take to manually upload files on your mobile device will vary slightly depending on the type of device you use.

You can automatically create a back up of key folders stored on your computer in your Dropbox account. After the initial backup, any changes you make to those folders or their contents will be automatically updated on your computer and your Dropbox folder.

I love Dropbox. I can't say I've messed around with a bunch of different cloud storage services, but Dropbox has been more or less great for me for years. However, recently the desktop application has been making certain aspects of my computer unusably slow. I say "certain aspects" because really it's not the whole thing. To be honest, the only thing I've notied is right clicking. It sounds silly, but this really does make your computer frustratingly slow when you're trying to work with files in Windows Explorer. I can navigate Windows Explorer with no lag, but when I right click anywhere (including my Desktop) there is a 10+ second delay to bring up the list of commands.

Historically, this was fine. Maybe(?) after the latest Windows 10 update (that's my guess; the Dropbox team reported they haven't been able to reproduce the behavior), that exact same "hey, Windows, update that file's icon" request now involves checking the registry for four values, which ends up closer to thirty actual registry operations. Who knows why. Windows doesn't seem to cache the values, so it repeats the check for every file. And Dropbox seems to update the whole folder hierarchy's icons each time (despite alleged "deduplicating logic"), so you end up with something close to 150 registry calls per file in your Dropbox!

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Since the last Dropbox "update" about a week ago, my computer is now unusably slow. Dropbox support is suddenly telling me (I have 3gig of DB space) that "oh, well, if you have more than 500,000 files, performance will be affected."

It's not minor performance items, either. When I click Dropbox to pause synching, or to resume synching, it takes MINUTES--not seconds, MINUTES--for it to change over from one to the other. When I try to right-click on a file, in my file browser/explorer, to get a dropbox link, the drop-down menu can take 30-60 seconds to appear. This is a significant, significant change. I'm not running some small phablet or laptop here. I am running Win10, 32g of RAM, i7 Intel Core @3.6Ghz, with a SSDD C:drive, with more than 50% space available, running two RAIDS, both 2TB (so, 8TB of disk space all together, each raided pair being 4TB), etc. I've not had any problems or issues--until this last DB "update."

It's another thing altogether when they try to pretend that "oh, it's ALWAYS been this way, and you have >500K files, so it's YOUR FAULT." That is utter horses**t. I'm running a business here. I'm not farting around sending myself cute memes or whatever. I've had files, trying to synch, for 3 DAYS now, my workers can't see them, because a client sent me 8gig of files. I tried "selective synch" and now, my expected synch time increased from 24 hours to 44 hours. And that's AFTER 3 DAYS of synching already. It's not like I added 50,000 files this week; I didn't. DB was completely synched, the beginning of this week and then, voila, I added a few files--granted, large, but only a few--and now, here we go again. So, now what? Beause I hae > 500K files, it takes my dropbox a WEEK to synch new files? That's not immediate. That's NOT synching. That's crap. I could probably snail-mail the files to my workers faster and no, I'm not kidding about that.

My Dropbox issues have accelerated and become worse. A client sent me 8gig worth of files. Normally, sure, it would take a bit of time to synch, etc., but she sent these a WEEK AGO and even though I "moved" both of her files to "selective synch" (making them almost useless for me, by the way), my dropbox is STILL SYNCHING and the latest is, it's going to now take 24 hours--HOURS--to synch 107 (small) files.

Dropbox--my entire company has run on your app. Myself, all my employees, etc. and now, you're not just losing MY teeny-weeny 3TB account business, but my 25 employees' too. I pay for their individual dropboxes, each year, and I **bleep** sure won't now. This is ABSURD and I am so angry I could scream. To have a DB that hasn't synched in over a WEEK! When I removed the "big files" that were apparently clogging it up? (and, btw, I removed tens of thousands of files and did it do anything? NO!).

This post is part of our National Cybersecurity Awareness Month blog series, where we're sharing simple steps you can take to protect your accounts. We encourage everyone to be proactive about their security online.

Hello! I downloaded the Dropbox app onto my computer (PC, Windows 10) a while ago to log into an account for work (same account used by multiple people in the office). After I left, I uninstalled the app, but I couldn't delete the folder from my File Explorer. Eventually, I made an account of my own and synced it to my computer, so it's now signed in on my account and I at least don't immediately see those folders anymore. (To clarify, when I open my File Explorer now, the Dropbox folder on the left is my personal. Which is fine.)

However, I just found that all the files from the work account, which I no longer need or want on my computer, is (I think) still on my hard drive under a folder called "Dropbox (Old)", (as opposed to the current one with my personal account which is just labeled "Dropbox"). If I delete the "Dropbox (Old)" folder from my computer, will that affect other people still using that account and those files from other computers? I'm almost sure it won't, but there are a lot of files, so I'm a little hesitant about "permanently deleting". Thanks!

I examined the MacOS Security & Privacy because I received the following Chrome Security Message when I tried to browse to while connected to an open public Wifi hotspot yesterday:

--------------------- Begin Chrome Security Message ---------------------

Your Connection is not private

Attackers might be trying to steal your information from www.dropbox.com (for example, passwords, messages, or credit cards).

www.dropbox.com normally uses encryption to protect your information. When Chrome tried to connect to www.dropbox.com this time, the website sent back unusual and incorrect credentials. Either an attacker is trying to pretend to be www.dropbox.com, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Chrome stopped the connection before any data was exchanged.

You cannot visit www.dropbox.com right now because the website uses HSTS. Network errors and attacks are usually temporary, so this page will probably work later.

ERR_CERT_COMMON_NAME_INVALID

--------------------- End Chrome Security Message ---------------------

Thank you for writing in regarding the security of your account information. I can certainly understand you wanting to ensure the security of data you have entrusted to Dropbox. I will be happy to explain the measures taken by Dropbox to ensure the security of everyone's account.

Permission to control the computer is just another way of saying that there are certain system permissions Dropbox needs to function, and many of those permissions are to establish secure connections in order to protect the data contained within your Dropbox folders.

Another possible cause of issues with Dropbox arise when conflicts exist between your local network sharing or folder redirection preferences setup in folders or files within your Dropbox. Similar effects can also happen when your Dropbox folder or its system files are located in a mounted network drive or a remote location (like roaming profiles) since this could cause Dropbox to not have constant access or permissions to operate in those locations. This is especially an issue if other people in the network could be accessing the same data. For these reasons, I'd suggest that you ensure that your setup does not include any of the above scenarios. ff782bc1db

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