Local venues sometimes also host presales, and will typically announce them via an email newsletter or social media. Make sure you follow your favorite venue on social media and are subscribed to their newsletters.
The big picture: A multi-step process limited how many people could buy tickets to Swift's first tour in five years on Tuesday, which led to ticket scams and outages. Presales will resume Wednesday afternoon.
Context: The Capital One presale, originally scheduled for Tuesday, was pushed to Wednesday due to "unprecedented demand for tickets," Seatgeek's website states. "This postponement will not impact ticket availability to Capital One cardholders."
Tickets officially go on sale publicly on Nov. 18. Demand for tickets is high, so big fans will hopefully be able to get them sooner. Presale tickets will be available starting Nov. 15 for Verified Fans.
But Swifties looking to attend the stadium tour are having major problems securing tickets due in large part to a system from Ticketmaster. Called Verified Fan, the system was implemented to prevent scalper bots from buying up an already limited amount of tickets and reselling them. As Swift and other artists like Bruce Springsteen, Paramore, and Blink-182 plan tours for 2023, the limited number of tickets available through Verified Fan has resulted in soaring prices and rising anxiety among prospective concertgoers.
Presale ticket access to Taylor Swift's new tour kicks off on Tuesday, Nov. 15. But if you check your emails and don't receive confirmation of your Verified Fan presale access code for 10 a.m., there's still hope of getting presale tickets if you have the right credit card.
However, if you're a regular concertgoer, it might be worth it to look into which cards could get you presale access to future events. For example, eligible American Express cardholders got presale access to Harry Styles "Love on Tour" earlier this year. You can check out our post on how your cards can help you unlock VIP events or learn which cards are best for entertainment purchases (such as concert tickets).
If you've ever attempted to get highly-sought after concert tickets from Ticketmaster, you know it can feel a bit like the great war navigating the waiting room, queue and then ticket sale process. Having a Capital One credit card for access is only half the battle.
Many people know all too well that almost nothing is worse than logging into a presale event, snagging a place early in the queue, selecting amazing tickets ... and then hitting an error message when trying to load your credit card information.
The best way to avoid this (while also saving time) is to log in early and add the Capital One card you plan to use to access the presale and pay for your tickets as the default payment method on your account. This way, you won't need to input your card details in the moment and Ticketmaster will have your details on file for a faster purchasing experience.
The Capital One presale starts at 2 p.m. local venue time (meaning if you live in L.A. and you want to snag concert tickets for Philidelphia, that presale will start at 11 a.m. PT), but you'll want to log into Ticketmaster and navigate to the ticket page at least 30 minutes in advance.
For the Verified Fan presale, participants are usually invited to a "waiting room" up to 30 minutes in advance of tickets going live, which then secures their place in line for the queue. While credit card presale access doesn't always follow that same process, being logged in early and keeping the page up and running while you wait will ensure you do get a spot in the waiting room if there is one.
And even if there isn't a waiting room with this presale, it'll make sure everything is good to go with your account and that you're ready to refresh into the queue as soon as the clock strikes 2 p.m. local venue time.
A strong Wi-Fi connection is everything when trying to snag tickets during a competitive presale. The faster your device loads, the better your chances and securing and early slot in the queue and getting the best tickets possible. If you have a friend with stronger Wi-Fi than you, now is the time to ask to crash their couch during the presale event.
It's not a bad idea to memorize those digits ahead of time for easy entry, but you'll also want to have your card ready to go as you pull up tickets in case you forget the numbers or need to verify your CVV (that 3-digit number on the back of your card).
The Verified Fan presale emails recommended hopeful presale ticket buyers to use a deskop rather than the mobile app. However, there is anecdotal evidence that Ticketmaster prioritizes mobile app users over desktop users. While Ticketmaster hasn't confirmed this and there is no hard proof, it's worth considering using your phone instead of a desktop to snag tickets if there's a potential you'll get in faster.
This is where it becomes a race to reload. If there is no waiting room, you're going to want to keep a very close eye on the clock (as in, find a clock with a seconds countdown) leading up to the 2 p.m. start time for the presale.
Once you're in the queue, the only time you should ever reload your page is if prompted by a Ticketmaster error message on your screen that requests you reload your page and try again. Otherwise, trust the process and know that while it might take a while, you are in line and will be prompted to get tickets when it's your turn.
Of course, you could end up breezing through and getting e-tickets that don't require an in-person pick-up (my little sister has used my card for Harry Styles presale tickets in the past and been just fine). But it's something to keep a lookout for when buying tickets.
Best Offers change at different times and will change depending on your recent upgrade activity.Featured Offers and Super Tickets change often.Presale tickets are added as they become available.Check back often for new offers, and to see if there are new Super Tickets available.
With Verizon Up, you have exclusive access to purchase tickets for the artists you love before the tickets become available to the general public. The presale period varies, but it's typically 2-3 days ahead of the regular sale period.
You can choose your seats from select Presale tickets that are available in a variety of seating sections and prices.
You can browse available Presale tickets, and purchase them through the Ticketmaster website.
If you qualify, you can purchase up to 4 Presale tickets per event, unless the artist sets a limit less than 4.
To purchase Presale tickets:
If you're experiencing an issue regarding Presale tickets you've purchased, please call Ticketmaster at 800-653-8000.
You can also go to Ticketmaster's website for other ways to contact Ticketmaster Customer Service.
Select Seats are an exclusive benefit just for you, accessible after connecting your Verizon account with your Ticketmaster account. You're eligible if you have a consumer postpaid wireless account with Verizon. The tickets are available for a limited time during the general public on-sale and can only be purchased by Verizon customers.
You purchase Select Seats tickets by connecting your Verizon account with your Ticketmaster account. Once the accounts are linked, select your seats and use a credit card to complete your purchase on Ticketmaster.
To purchase Select Seats tickets:
You can purchase tickets up to the ticket limit set for the event, as seen on the Ticketmaster website. The ticket limit per event includes both previously purchased Presale tickets and Select Seats tickets. If you purchase the ticket limit for an event during the Presale window, you cannot purchase additional tickets when Select Seats become available for that event.
If you are experiencing any issue associated with Presale or Select Seats tickets you have already purchased, contact Ticketmaster at 800-653-8000. You can also go to Ticketmaster's website for other ways to contact Ticketmaster Customer Service.
Timing may vary, but generally you'll receive a confirmation email within 5 - 7 business days with details about receiving the Super Tickets.
The way you receive the actual tickets will also vary by event. You could receive a PDF, digital ticket, Will Call ticket, etc.
Ticketmaster's presale for Taylor Swift's Eras Tour on Tuesday was only supposed to be open to 1.5 million "verified" fans, but 14 million people tried to buy tickets on the day, Live Nation's chairman told CNBC's Squawk on the Street.
Representative Alexandria Ocasio-Cortez criticized Ticketmaster, accusing the company of monopolizing the ticket selling industry after website crashes were reported during presale on Tuesday. Ticketmaster and Live Nation merged in 2010 to form Live Nation Entertainment. Maffei, its chairman, is also the CEO of Liberty Media that owns over 30% of Live Nation.
This week, as expected, Taylor Swift's Eras Tour tickets went on presale, and a similar, but worse, clusterfuck has occurred, highlighting, yet again, the disastrous effects of the Ticketmaster/Live Nation live events monopoly.
In this case, Ticketmaster's website crashed as the tickets went onsale, which was a common occurrence for big events during the late 2000s. Ticketmaster blamed "historically unprecedented demand" for the crash. The company also announced in a tweet that various future onsales have been postponed.
There are many problems with the way Taylor Swift's tickets are being sold, almost all of them structural and almost all of which stack the deck against fans. I know this because, in college, I was a ticket broker and learned tricks of the trade. I've long since stopped selling tickets, but, since then, I've spent more than a decade reporting on Ticketmaster, ticket brokers, and the ticket resale market. I've also published a months-long investigation about Wiseguy Tickets, a company that "broke" Ticketmaster with bots and was ultimately raided by the FBI after buying thousands upon thousands of tickets for America's most popular shows.
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