Privacy Policy

Effective Date: 01-08-2025
Hotel Dwarka Palace
Website: https://sites.google.com/view/hoteldwarkapalace/home
Contact: hoteldwarkapalace@dwarkagroup.in | +91 82100 89264

1. Introduction

At Hotel Dwarka Palace, we are committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

Name
Email address
Phone number
Address
Payment information
Government ID (for check-in)

b. Non-Personal Information

Browser type
IP address
Device type
Date/time of visit
Website navigation behavior

3. How We Use Your Information

We use your information to:

Process bookings and reservations
Communicate booking details, promotions, and updates
Improve our services and website performance
Ensure legal compliance (e.g., guest ID verification)
Respond to your queries and feedback
Provide personalized offers (with your consent)

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. However, we may share information:

With third-party payment processors or booking platforms
With legal authorities if required by law

5. Cookies & Tracking

Our website may use cookies and similar tracking tools to enhance your browsing experience. Cookies collect anonymous usage data and help us analyze site traffic.

You can control cookie settings through your browser preferences.

6. Third-Party Links

Our website may include links to third-party websites (e.g., booking platforms, review sites). We are not responsible for the privacy practices of those sites.

7. Data Security

We implement reasonable physical, electronic, and managerial procedures to safeguard your data from unauthorized access or disclosure.

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location and applicable laws, you may have rights to:

Access or correct your personal data
Request deletion of your data
Withdraw consent to marketing communications
Lodge a complaint with a data protection authority

To make a request, contact us at hoteldwarkapalace@dwarkagroup.in.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children without parental consent.

10. Policy Updates

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated “01-08-2025.”

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:

Hotel Dwarka Palace
Opp. Town Thana, Kilaghat, Lal Bagh, Darbhanga – 846004
📧 hoteldwarkapalace@dwarkagroup.in
📞 +91 82100 89264

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