Privacy Policy

Last Updated: December 31, 2025

Effective Date: December 31, 2025

Introduction

Welcome to BinGo Waste Management ("BinGo", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (the "BinGo Customer App" and "BinGo Service Provider App", collectively referred to as the "Apps") and related services.

We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully. By using our Apps, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information You Provide

For Customers:

Full name

Email address

Phone number

Residential/business address

GPS location and Ghana Post GPS address

Profile photo (optional)

Payment information (processed securely through Hubtel)

For Service Providers (Collectors/Haulers):

Full name

Email address

Phone number

Ghana Card ID or other governmentissued identification

Vehicle registration information

Bank account or mobile money details for payments

Profile photo

Business registration documents (where applicable)

1.2 Information Collected Automatically

When you use our Apps, we automatically collect:

Device Information: Device type, operating system, unique device identifiers

Location Data: Realtime GPS location (with your permission) for service delivery and tracking

Usage Data: App features used, interaction patterns, crash reports

Log Data: IP address, access times, pages viewed, app performance data

1.3 Information from Third Parties

We may receive information from:

Payment processors (Hubtel) regarding transaction status

Identity verification services

Social media platforms if you choose to link accounts

2. How We Use Your Information

2.1 Service Delivery

Processing and scheduling waste pickup requests

Matching customers with nearby service providers

Realtime tracking of pickup services

Managing subscriptions and recurring pickups

Processing payments and refunds

2.2 Communication

Sending service confirmations and updates

Notifying you of pickup schedules and changes

Responding to customer support inquiries

Sending important service announcements

2.3 Service Improvement

Analyzing usage patterns to improve app functionality

Developing new features and services

Conducting research and analytics

Troubleshooting technical issues

2.4 Safety and Security

Verifying user identities

Preventing fraud and unauthorized access

Ensuring safety of customers and service providers

Complying with legal obligations

2.5 Marketing (With Consent)

Sending promotional offers and discounts

Informing you about new services

Conducting surveys and feedback collection

3. Location Data

3.1 Why We Collect Location Data

Location data is essential for our waste collection services:

Customers: To identify your pickup location and provide accurate service

Service Providers: To navigate to pickup locations, optimize routes, and enable realtime tracking

3.2 How Location Data is Used

Displaying your location on maps

Calculating distances for service matching

Providing realtime tracking during pickups

Generating service zones and coverage areas

3.3 Your Control Over Location Data

You can enable/disable location services in your device settings

The app requires location permission for core functionality

Location is only actively tracked during service delivery

4. Payment Information

4.1 Payment Processing

We use Hubtel as our payment processor for all transactions

Payment card details are processed directly by Hubtel and are not stored on our servers

We only store transaction references and payment status

4.2 Payment Security

All payment transactions are encrypted using industrystandard SSL/TLS

We comply with PCIDSS requirements through our payment processor

Mobile money transactions are processed through secure telecom APIs

5. Information Sharing and Disclosure

5.1 Service Delivery Partners

We share necessary information between customers and service providers to facilitate waste collection:

With Service Providers: Customer name, pickup address, contact number, and special instructions

With Customers: Service provider name, photo, vehicle details, and realtime location during pickup

5.2 ThirdParty Service Providers

We may share information with:

Payment Processors: Hubtel for payment processing

Cloud Services: Firebase (Google) for app infrastructure and data storage

Analytics Providers: For app performance monitoring

Communication Services: For SMS and push notifications

5.3 Legal Requirements

We may disclose information when required by:

Court orders or legal processes

Government or regulatory authorities

Law enforcement agencies

Protection of our legal rights

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity.

6. Data Retention

6.1 Active Accounts

We retain your personal information for as long as your account remains active or as needed to provide services.

6.2 After Account Deletion

Account data is deleted within 30 days of deletion request

Transaction records may be retained for up to 7 years for legal and accounting purposes

Anonymized data may be retained indefinitely for analytics

6.3 Service Provider Records

Service provider verification documents and performance records are retained for the duration of partnership plus 2 years.

7. Data Security

7.1 Security Measures

We implement appropriate technical and organizational measures:

Encryption of data in transit and at rest

Secure authentication mechanisms

Regular security assessments

Access controls and employee training

Firestore security rules for database protection

7.2 Incident Response

In case of a data breach:

We will notify affected users within 72 hours

We will take immediate steps to contain and remediate

We will cooperate with relevant authorities

8. Your Rights and Choices

8.1 Access and Portability

You have the right to:

Access your personal information

Request a copy of your data

Correct inaccurate information

8.2 Deletion

You can request deletion of your account and personal data by:

Using the inapp account deletion feature

Contacting our support team

Emailing greenfriendsprivacypolicy@gmail.com

8.3 Communication Preferences

You can opt out of:

Marketing communications

Nonessential notifications

Promotional emails

8.4 Location Services

You can disable location services, though this may limit app functionality.

9. Children's Privacy

Our Apps are not intended for users under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Ghana. We ensure appropriate safeguards are in place for any international transfers.

11. ThirdParty Links

Our Apps may contain links to thirdparty websites or services. We are not responsible for the privacy practices of these third parties.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through:

Inapp notifications

Email notifications

Prominent notice on our website

Continued use of the Apps after changes constitutes acceptance of the updated policy.

13. Ghana Data Protection Act Compliance

This Privacy Policy complies with the Ghana Data Protection Act, 2012 (Act 843). We are committed to:

Lawful and fair processing of personal data

Processing data only for specified purposes

Ensuring data accuracy and security

Respecting data subject rights

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Green Friends Ghana Limited

Email: greenfriendsprivacypolicy@gmail.com

Phone: +233 59 854 8547

Address: Accra, Greater Accra Region, Ghana

Website: https://greenfriendsgh.com

Data Protection Officer:

Email: philip@greenfriendsgh.com

15. Consent

By downloading, installing, or using the BinGo Customer App or BinGo Service Provider App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

BinGo Waste Management

*Making Ghana Cleaner, One Pickup at a Time*

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