Privacy Policy

Last Updated: Jan 11 2025

At Prabhupooja.com, we prioritize the privacy of users accessing our platform through www.prabhupooja.com ("Prabhu Pooja" for web and app). Whether you are a registered user, a buyer, or an astrologer, your privacy is important to us. Please review our Privacy Policy carefully to understand how we collect, use, store, and protect the information you provide.

This Privacy Policy complies with the Information Technology (Intermediaries Guidelines) Rules, 2011, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It governs the collection, usage, storage, and transfer of sensitive personal data or information.

Connecting and using your personal data

We may collect the following personal information when you use our app:

• Name

• Email Address

• Phone Number

• Address (for prasad delivery or puja services)

User Consent

By using our website, you agree to the terms outlined in this Privacy Policy, which may be updated periodically. If you do not agree with any of these terms, please refrain from using the website. Continued use of the site signifies your unconditional consent to the collection, maintenance, and use of your personal and other information as described here in.

Please review this policy alongside the Terms of Use and other terms and conditions provided on the website.

Collection of Personal Information

When creating a user profile on Prabhu Pooja, specific information is required, such as your phone number for OTP verification. This ensures the security and validity of your registration. Additionally, you may be asked to provide your first and last name and email id; however, these details are optional. If you choose not to share your email id, it won’t affect your ability to access Prabhu Pooja services.

Purpose and Use of Collected Information

The information collected helps us create a personalized user experience tailored to your needs. For instance, while email id is optional, it can help provide more accurate astrological readings. Nevertheless, registration can be completed and services accessed with only a verified phone number.

Data Deletion

If you decide to delete your Prabhu Pooja profile, including all personal information associated with it, you can do so through the contact us on our “What’s app”. Follow the on-screen instructions to complete the account deletion process.

Microphone and Camera Permissions

Microphone Permission

Prabhu Pooja offers an audio interaction feature that allows users to ask questions by recording their voice. This feature requires microphone access, which users must explicitly grant. The app uses this permission solely to capture and process voice queries, providing a natural and intuitive communication experience.

Camera Permission

Our app also utilizes the camera for capturing photos or videos directly within the app. Any media captured through the camera is stored locally on the user’s device and is not transmitted to our servers or shared with third parties. We ensure that your camera data is not collected, stored, or used without your explicit consent.

These permissions are integral to enhancing user interaction and ensuring a seamless experience while maintaining strict privacy and security standards.

Our Commitment to Privacy

We strive to protect the privacy of all users, whether registered or visitors. Any personal data provided by users will only be used for generating astrological predictions and will not be shared for any other purposes, except when communicating predictions directly to the user. Prabhu Pooja does not sell or rent user information to third parties.

Mental Health Disclaimer

Prabhu Pooja does not offer support or advice for users experiencing mental health crises, including thoughts of self-harm or suicide. If you are facing such challenges, we advise discontinuing the use of the website immediately and seeking help. If necessary, we may share information with law enforcement. This type of information is not protected by confidentiality or non-disclosure agreements.

Accuracy of Predictions

Prabhu Pooja does not guarantee the accuracy or reliability of the predictions made by astrologers or the quality of gems or other products sold on the website. No warranties are offered on these services.

Information Collected by the Website

• Personal Identifiable Information (PII): During account creation or registration, Prabhu Pooja may collect personal information such as your full name, address, telephone number, email address, DOB, gender, location, and photograph. This information is used to secure user profiles and facilitate personalized services such as email and SMS notifications.

• Non-Personal Identifiable Information (NPII): This may include browser type, IP address, geographic location, and other technical data collected when you visit the website. This information is used to analyze trends, troubleshoot issues, and improve user experience.

Security Measures

Prabhu Pooja employs robust security measures to protect user information, including encrypted SSL communication for payment details. However, no data transmission over the internet is completely secure, so users are encouraged to protect their account details. Prabhu Pooja cannot be held responsible for unauthorized access to user information.

Usage of Information

Collected information may be used to enhance the user experience, facilitate personalized content, monitor traffic trends, and improve services. We also use third-party analytics tools for non-personalized data analysis.

Confidentiality and Disclosure

Prabhu Pooja strives to maintain confidentiality. However, we may disclose user information under specific circumstances, such as legal requirements, threats to user safety, or to protect our rights and property.

Children's Privacy

Prabhu Pooja is not intended for use by children under 13, and we do not knowingly collect personal information from them. If we discover such information has been provided, we will delete it.

Safety and Security

We are committed to safeguarding user privacy and securing sensitive data such as birth details and financial information. All transactions on Astrotalk.com are protected with encryption to ensure safe and secure use.

Disclaimer

Prabhu Pooja is not responsible for interactions between users and third-party websites, even if a link to the third-party site was provided by Prabhu Pooja. Users are advised to review third-party privacy policies independently.

Grievance Officer

If you have concerns or grievances, please contact:

• Contact No: +91 7225016699

• Email: enquiry@prabhupooja.com

This officer is appointed in accordance with the Information Technology Act 2000 and can address complaints or breaches of our Privacy Policy, Terms of Use, or other policies.