Pending delivery escalation matrix

Open pending delivery : 

Open pending delivery complaints refer to the damage product that was found during the delivery , usually it will be scheduled as per the below time frame , 

•  Replacement will be done within 24 hours in Dubai areas 

• Replacement will be done within 48 hours in Abu Dhabi ,  Sharjah , Ajman ,Ras al Khaimah , Fujairah and Alain 

• WR 1& W2 & Delma will be conducted as per the running date (insert the link)

All locations :

1.  First point of contact (post delivery complaint    ,Post QET resolution    and Open pending closures )

• Kim                                                                           0561625699                         HCUAE.Pendingqet@landmarkgroup.com 

• Saroj                                                                        0522688024                         Saroj.Kumarchhetri@landmarkgroup.com 

2. Second Point of contact  (post delivery complaint    ,Post QET resolution    and Open pending closures )  

• Umar sheikh                                                       0565342814                         Umar.Shaik@landmarkgroup.com 

3. Third point of contact  (post delivery complaint    ,Post QET resolution    and Open pending closures )  

• Kapardhi                                                            0566817669                             Kapardhi.Dhavala@landmarkgroup.com 

open pending Dubai area , Sharjah , Ajman , Ras al Khaimah  :

1. First point of contact ( Open pending closures )

• Kim                                                                           0561625699                                               HCUAE.Pendingqet@landmarkgroup.com 

• Saroj                                                                        0522688024                                               Saroj.Kumarchhetri@landmarkgroup.com 

• sheik:                                                                   0567380040                                                  sheik.abuthahir@landmarkgroup.com 

2. Second Point of contact  ( Open pending closures )  

• Umar Shaik                                                      0565342814                                                 Umar.Shaik@landmarkgroup.com 

3. Third point of contact  ( Open pending closures )  

• Kapardhi                                                            0566817669                                               Kapardhi.Dhavala@landmarkgroup.com 

open pending in Abu Dhabi area 

1.  First point of contact ( Open pending closures )

• Yadav :                                                                        0544927329                                                                          hcadh.warehouse@landmarkgroup.com    

• Bavin:                                                                           0547080294  

2. Second Point of contact  ( Open pending closures )  

• Sridhin:                                                                        0529710317                                                                        Sridhin.Eranezath@landmarkgroup.com  

3.Third point of contact  ( Open pending closures ) 

• Amit Kumar:                                                           0556607809                                                                          Amitkumar.Das@landmarkgroup.c

open pending in Fujairah 

1. First point of contact ( Open pending closures )

• Mohammed Nivas:                                                  0567406753                                                    Hcfuj.Warehouse@landmarkgroup.com 

2. Second Point of contact  ( Open pending closures )  

• Rabin                                                                                0552350825                                                   rabin.rayamajhi@landmarkgroup.com 

3. Third point of contact  ( Open pending closures )  

•     Amit Kumar:                                                             0556607809                                                       Amitkumar.Das@landmarkgroup.com

open pending In Alain 

1. First point of contact ( Open pending closures )

• Nor Tamang :                                                       0552215647                                       hcalain.warehouse@landmarkgroup.com 

2. Second Point of contact  ( Open pending closures )  

• Rabin                                                                          0552350825                                                           rabin.rayamajhi@landmarkgroup.com 

3. Third point of contact  ( Open pending closures )  

• Amit Kumar:                                                         0556607809                                                            Amitkumar.Das@landmarkgroup.com