By booking an appointment with Holistic Wellbeing by Phoebe, you confirm that you have read, understood and agreed to the following Terms & Conditions.1. Booking & DepositsA deposit is required to secure your appointment. Your deposit will be deducted from the total cost of your treatment on the day of your appointment.Appointments are only considered confirmed once the deposit has been received.Please ensure that the contact details provided when booking are correct so that appointment confirmations and any important information can reach you.2. Cancellation & ReschedulingI understand that sometimes plans change. However, appointments are reserved specifically for you, and late cancellations can mean that the appointment time cannot be offered to another client.A minimum of 24 hours' notice is therefore required if you need to cancel or reschedule your appointment.
More than 24 hours' notice: your deposit can be refunded or transferred to a new appointment.
Less than 24 hours' notice: your deposit will be forfeited and will not be refunded or transferred.
Failure to attend your appointment: your deposit will be forfeited.
If you need to cancel or rearrange an appointment, please contact me as soon as possible by the contact method provided with your booking.I reserve the right to use discretion in exceptional circumstances.3. Late ArrivalsPlease arrive on time for your appointment.If you arrive late, your treatment may need to be shortened so that the appointment can still finish at the scheduled time. Treatment times cannot normally be extended to compensate for lateness.If you are going to be late, please contact me as soon as possible.4. Consultation & Health InformationBefore your first treatment, you will be asked to complete a consultation form.You are responsible for providing accurate and up-to-date information about your health, including any medical conditions, injuries, medication, allergies, recent procedures, pregnancy or any other information that may be relevant to your treatment.You must inform me of any changes to your health before future treatments.Treatments may be adapted, postponed or declined if I believe that treatment is not appropriate or safe based on the information provided.In some circumstances, I may recommend that you seek advice or written consent from your GP or another appropriate healthcare professional before treatment can take place.5. Treatment & ConsentMassage and reflexology are complementary therapies intended to support relaxation and general wellbeing. They are not intended to diagnose, treat or cure medical conditions and should not replace advice or treatment from your GP or other healthcare professional.Before treatment begins, we will discuss your treatment and any relevant areas of concern.You have the right to ask questions, request changes to pressure or technique, or stop your treatment at any time.I also reserve the right to stop or decline a treatment if I believe it is unsafe, inappropriate or outside my professional scope of practice.6. Illness & Contagious ConditionsFor the wellbeing of both clients and therapist, please do not attend your appointment if you are experiencing a contagious illness, fever, vomiting, diarrhoea or another condition that could reasonably put either party at risk.Please contact me as soon as possible if you are unwell.Where possible, I will work with you to rearrange your appointment. The usual 24-hour cancellation policy will apply, although exceptional circumstances may be considered at my discretion.7. Professional Boundaries & Client ConductHolistic Wellbeing by Phoebe is committed to providing a safe, welcoming and respectful environment.Inappropriate, abusive, threatening or sexually inappropriate behaviour will not be tolerated.I reserve the right to immediately end a treatment if a client's behaviour is inappropriate or makes me feel unsafe. In such circumstances, the treatment fee remains payable.8. ConfidentialityInformation shared during your consultation and treatment will be treated confidentially and used only where necessary to provide safe and appropriate treatment and manage your appointments.Your personal and health information will be handled in accordance with applicable UK data protection requirements and my Privacy Policy.9. PaymentThe remaining balance for your treatment is payable on the day of your appointment unless otherwise agreed in advance.Current treatment prices are displayed on the website and may be subject to change. The price applicable to your confirmed booking will be honoured.10. Therapist CancellationIn the unlikely event that I need to cancel your appointment, I will provide as much notice as reasonably possible and offer you the opportunity to rearrange your appointment.If I am unable to provide the treatment and you do not wish to rearrange, any deposit paid for that appointment will be refunded.11. Website & Treatment InformationEvery effort is made to ensure that information on this website, including treatment descriptions and prices, is accurate and up to date.Holistic Wellbeing by Phoebe reserves the right to amend services, prices and website information where necessary.12. AgreementBy booking an appointment and completing the consultation form, you confirm that you have read and understood these Terms & Conditions and agree to abide by them.These Terms & Conditions were last updated: October 2026.