Customers can easily get in touch with merchants directly through the "Customer Chat" feature on Store or Product Detail Pages to learn more about product details and accelerate purchasing decisions. We cordially invite merchants to activate and enable Customer Chat to convert more prospective orders, drive sales revenue, and reach new heights together!

Click here to view the detailed Terms and Conditions for Customer Chat.

Activation and Setup Steps

1. The activation procedure must be completed by the store's Merchant Admin.

   • Add and Edit User Roles: MMS > System > Merchant Account Setting (or click here to enter) > + Add / Edit [Click here to view tutorial]

2. Configure Customer Service Agent Operating Hours: MMS Backend.

   • Agent operating hours must meet baseline criteria: Online for at least 9 hours per day, Monday to Friday (including public holidays).

[Tutorial] Customer Chat User Guide

Last Updated: 9 October 2026