PRIVACY POLICY FOR HINCH EXPRESS

anusha bazaar Technologies Pvt. Ltd. ("we," "our," or "us") operates the Hinch Express mobile application and delivery platform (the "App"). We are committed to protecting the privacy, security, and personal data of our customers and delivery partners ("you").

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our App. By downloading or using Hinch Express, you consent to the practices described in this policy.

1. INFORMATION WE COLLECT

We collect information directly from you, automatically via app usage, and from authorized verification services:

A. Customer Information

• Account Data: Full name, phone number, email address, and delivery addresses.

• Payment Information: Payment preferences, transaction history, and wallet details.

B. Delivery Partner Verification, Photos & Financial Data (Mandatory Onboarding)

To register, verify identity, and operate as an active delivery partner on Hinch Express, we collect and store:

• Rider Photo & Profile Selfie: A live camera capture or profile photo of the delivery partner for identity verification, account security, and displaying to customers during active orders.

• Government Identity Proofs: Government-issued ID cards (such as Aadhaar Card masked per UIDAI guidelines and PAN Card) for identity verification and tax compliance.

• Driving & Vehicle Documentation: Driving License and Vehicle Registration Certificate (RC Book) to verify legal authorization to operate.

• Bank & Payout Details: Bank account number, IFSC code, and canceled cheque/passbook photos strictly to process earnings payouts.

C. Real-Time Location Data (Foreground and Background)

• Precise GPS Location: We collect exact location coordinates from your mobile device.

• Background Location (Delivery Partners): For Delivery Partners, Hinch Express collects location data even when the app is closed or running in the background to:

  - Assign nearby delivery tasks automatically based on real-time proximity.

  - Allow real-time order tracking for customers and merchants during active deliveries.

  - Calculate trip distances for accurate fee and payout calculations.

  - Ensure partner safety and route verification during active tasks.

D. Device & Telemetry Data

Device hardware model, operating system, unique device identifiers (IMEI/Android ID), IP address, and app crash analytics.

2. HOW WE USE YOUR INFORMATION

We process your data strictly for legitimate operational purposes:

• Fulfilling and routing delivery orders in real time.

• Rider Identity Verification: Displaying the delivery partner's profile photo to customers and merchants to verify identity upon delivery and prevent unauthorized account sharing.

• Verifying delivery partner eligibility, running background checks, and maintaining platform security.

• Transferring earned payouts directly to delivery partners' verified bank accounts.

• Displaying live delivery tracking on the customer interface.

• Providing 24/7 customer and partner support.

• Complying with statutory tax laws and legal authorities.

3. DATA PROTECTION & SHARING

We do not sell your personal data. We share information only with essential parties:

• Customers & Merchants: Delivery partner's first name, profile photo, vehicle type, and live location map during active deliveries.

• Verification & Financial Vendors: Third-party background check services, payment processing gateways, and mapping API services (e.g., Google Maps API).

• Legal Authorities: When mandated by law enforcement or judicial orders.

4. PROMINENT DISCLOSURE & CAMERA/LOCATION NOTICES

In full compliance with Google Play Developer Policies:

• In-App Location & Camera Disclosure: Before requesting camera access (for taking your rider photo/document uploads) or location access, the App displays an explicit disclosure modal explaining why these permissions are required.

• Runtime Control: Camera and location permissions are activated only after your explicit consent. You can manage permissions anytime in your device settings.

5. ACCOUNT & DATA DELETION RIGHTS

A. Deleting Your Account, Photos & Documents

You have the right to request deletion of your account, rider photos, bank details, and uploaded documents:

• In-App Request: Go to Profile > Settings > Account Security > Delete Account.

• Web Request: Visit our public portal at https://www.hinchexpress.com/delete-account

• Email Request: Email your registered mobile number to support@hinchexpress.com

B. Retention Timeline

Upon receiving a deletion request, your personal data, profile photos, and uploaded documents will be purged or permanently anonymized within 30 days, excluding financial/tax transaction records retained to meet statutory legal obligations.

6. SECURITY STANDARDS

We enforce bank-grade security protocols:

• All uploaded images (Rider profile photo, identity proofs, Driving License, Vehicle Registration, Bank details) and location data are encrypted in transit via TLS 1.3 and at rest using AES-256 encryption.

• Government ID numbers are stored in a masked format where required by applicable regulations.

7. CONTACT US

For questions or data privacy requests, contact our Data Protection Officer:

• Company: anusha bazaar Technologies Pvt. Ltd.

• Email: support@hinchmart.com