Privacy Policy

Last updated: October 26, 2026.

1. Introduction
   Welcome to Hina’s Clinic. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal and health information when you visit our website or receive care at our clinic, located at 1st Floor, Raja Hashir Plaza, Near PCTL Exchange, Main Simly Dam Road, Seri Chowk, Islamabad. Our telephone number is 0332-2066807.
   
   By using our website or our services, you agree to the practices described in this policy.
   
   

2. What information we collect
   We collect two broad categories of information:
   
   a) Personal information you provide
   
   

   • Name, date of birth, contact number, email address, mailing address.

   • Medical history and treatment details (e.g., pregnancy records, gynaecology history, ultrasound results, surgical records) when you become a patient.

   • Appointment and billing information.

   • Communications: queries, messages, feedback you send us (via website contact forms, phone, WhatsApp).
     
     

3. b) Information collected automatically via the website
   
   

   • IP address, browser type and settings, device type, operating system.

   • Pages visited on our site, time spent, links clicked (“analytics data”).

   • Cookies or similar tracking technologies (see section on Cookies below).
     
     

4. How we use your information
   We use your information for the following purposes:
   
   

   • To provide you with medical services, treatment, care and follow-up.

   • To manage appointments, billing and communications with you.

   • To improve our website, services, operations and patient experience.

   • To comply with legal, regulatory or professional obligations.

   • To send you updates, promotional materials or health-related information only if you have opted in (and you may unsubscribe at any time).
     
     

5. Legal basis for processing
   Although Pakistan law may not yet define all processing bases, we rely on the following valid reasons:
   
   

   • Your consent (for non-essential communication or marketing).

   • Performance of the patient-clinic contract (treatment, billing, appointment fulfilment).

   • Compliance with legal or regulatory obligations.

   • Legitimate interests (e.g., improving our services) provided your rights are respected.
     
     

6. Disclosure of your information
   We may share your personal/medical information in the following situations:
   
   

   • With our staff (doctors, nurses, administrative team) solely on a need-to-know basis in order to provide you with care.

   • With third-party service providers who assist us (e.g., IT hosting, analytics) — only under contractual safeguards.

   • If required by law or regulation (for example, medico-legal proceedings, public health emergencies).

   • With your consent, we may share non-sensitive health information (e.g., participating in research or study) — but only after obtaining your explicit consent.
     
     

7. We will not sell or rent your personal or health data to third parties for marketing or other purposes without your clear consent.
   
   

8. Security & storage
   
   

   • We implement appropriate physical, technical and administrative measures to protect your data against loss, theft or unauthorised access.

   • Electronic health records or other information are stored securely and access is limited to authorised personnel only.

   • Where we use third-party systems (for example website hosting or analytics), we select reputable providers and ensure contractual protections for data security.

   • We retain your information only for as long as necessary for the purpose for which it was collected, including legal and medical record-keeping requirements. After the relevant retention period, we securely destroy or anonymize data.
     
     

9. Cookies & tracking technologies
   Our website may use cookies and similar technologies to collect analytics data (e.g., pages visited, time spent).
   
   

   • You can choose to disable cookies via your browser settings (though this may affect website functionality).
     We use this information to understand how users interact with our site, identify improvements and ensure a better user experience.
     
     

10. Your rights
    Depending on applicable law, you may have the following rights:

    • The right to access the personal information we hold about you, and to request a copy.

    • The right to correct or update your information if it is inaccurate or incomplete.

    • The right to request deletion or anonymisation of your data (subject to legal or clinical retention obligations).

    • The right to withdraw consent (where relevant) for non-essential processing, marketing or research.

    • The right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.
      
      

11. To exercise your rights or make a request, please contact us via the contact details below.
    
    

12. Minors & sensitive data
    
    

    • If you are under the age of 18, please obtain parental/guardian consent before providing personal or medical information.

    • We acknowledge that medical and reproductive health information is inherently sensitive. We treat it with the highest level of confidentiality.
      
      

13. International transfers
    If your data is transferred outside Pakistan (e.g., to cloud or analytics providers overseas), we ensure that adequate safeguards are in place (such as contractual clauses, encryption) to protect your information.
    
    

14. Changes to this Privacy Policy
    We may update this policy periodically to reflect changes in our practices or legal obligations. When we make changes, we will revise the “Last updated” date and, where appropriate, notify you of significant changes (e.g., by posting a notice on our website).
    
    

15. Contact us
    If you have any questions, requests or concerns about this Privacy Policy or the way we handle your information, please contact us at:

• Address: 1st Floor, Raja Hashir Plaza, Near PCTL Exchange, Main Simly Dam Road, Seri Chowk, Islamabad

• Phone: 0332-2066807

• Email: uroojhina81@gmail.com
  We will respond to your query within a reasonable timeframe.