Refund Policy for Enchanted AnimeX Theme Park

1. Introduction

Enchanted AnimeX Theme Park, located at JLN RASA RIA, Sabah, Malaysia, we strive to provide a magical and enjoyable experience for all guests visiting our attractions, including:

• Naruto x Boruto Shinobi Village

• The Conan Investigation Zone

• Kimetsu No Yaiba: Demon Hunt Park

• Shinchan's FUN-tastic World

This Refund Policy outlines the terms and conditions under which refunds may be issued for tickets, merchandise, and other purchases made at Enchanted AnimeX Theme Park.

2. General Refund Policy

2.1 No Refund Policy

• All ticket purchases, including single-entry, group, VIP, and season passes, are non-refundable and non-transferable unless otherwise stated.

• Refunds will not be provided for cancellations, no-shows, weather conditions, or dissatisfaction with park attractions.

2.2 Exceptional Circumstances Refunds may be considered under the following situations:

• Park Closure: If the park is closed for an entire operational day due to unforeseen circumstances (e.g., extreme weather, government restrictions, technical issues).

• Medical Emergencies: If a guest is unable to visit due to a verifiable medical emergency, they may be eligible for a date change or refund upon submission of medical documentation.

• Duplicate Purchases: If a guest accidentally purchases duplicate tickets, a refund may be issued for the duplicate transaction upon verification.

3. Ticket Rescheduling & Modifications

3.1 Date Changes

• Guests who wish to reschedule their visit must request a date change at least 48 hours before the original visit date.

• Rescheduling is subject to availability and may incur additional charges.

3.2 Ticket Transfers

• Tickets are non-transferable and cannot be resold or gifted to another person unless stated otherwise in a promotional offer.

4. Refunds for Merchandise & Food

4.1 Merchandise Purchases

• Merchandise bought at the park’s retail stores is eligible for exchange only within 7 days of purchase.

• Refunds are only provided for defective or damaged items, subject to store verification.

• Proof of purchase (receipt) is required for all exchanges or refunds.

4.2 Food & Beverage Purchases

• All food and beverage purchases are non-refundable unless there is an issue with food safety or incorrect orders.

• Refund requests for incorrect orders must be made immediately at the food outlet.

5. Special Event & VIP Ticket Refunds

5.1 Special Event Tickets

• Tickets for special events (e.g., exclusive anime screenings, themed celebrations) are non-refundable unless the event is canceled by the park.

• If an event is postponed, the ticket will remain valid for the rescheduled date.

5.2 VIP & Express Passes

• VIP tickets and express passes are non-refundable, including in cases of attraction closures or long wait times.

6. Refund Request Process

6.1 How to Request a Refund To request a refund under the eligible conditions:

• Contact our customer service team at [Insert Contact Email] or visit the Guest Services counter at the park.

• Provide proof of purchase (order confirmation, ticket number, receipt).

• Submit any required documentation (e.g., medical certificate, proof of park closure notice).

6.2 Processing Time

• Refund requests may take 7-14 business days to process.

• Refunds will be credited back to the original payment method used for the purchase.

7. Contact Information

For refund-related inquiries, please contact us:

• Phone: 011-2923 9733

• Email: michellyehii327923@gmail.com

• Official Website: https://www.enchantedanimexthemepark.com

By purchasing a ticket or making a transaction at Enchanted AnimeX Theme Park, you agree to the terms of this Refund Policy.