HIH SYSTEM SDN BHD POLICY PAGE

Welcome to HIH SYSTEM SDN BHD's policy page. This page outlines our policies for using our website and services. By using our website and services, you agree to our policies.

PRIVACY POLICY

At HIH System Sdn Bhd, we take your privacy seriously. This policy outlines how we collect, use, and protect customer information.

1. Information We Collect: We collect personal information, such as name, email address, and phone number, only when it is necessary for providing our services. We also collect non-personal information, such as website usage data and customer feedback, to help us improve our services.

2. How We Use Information: We use customer information only for the purposes of providing our services. We may use customer information to communicate with customers about their service requests and to send promotional offers or updates about our services. We do not share customer information with third parties unless required by law.

3. How We Protect Information: We use industry-standard security measures to protect customer information from unauthorized access, alteration, or disclosure. We regularly review and update our security measures to ensure that they remain effective.

4. Accessing and Updating Information: Customers can access and update their personal information by contacting us at support@hihsystem.com or +60 3-1234 4321.

5. Cookies: We use cookies to improve website functionality and provide a better user experience. Customers can choose to disable cookies in their web browser settings.

6. Children's Privacy: Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

TERMS AND CONDITIONS

By using our website and services, you agree to our terms and conditions.

1. Payment: Payment is due at the time of service. We accept payment by credit card, PayPal, and bank transfer. Late payments may be subject to a 10% late fee.

2. Refunds: Refunds are provided only in cases where services were not provided as agreed. Refunds will be processed within 14 business days of receiving the refund request. Refunds will be issued to the original payment method.

3. Cancellations: Cancellations must be made at least 24 hours before the scheduled service time. Cancellations made less than 24 hours before the scheduled service time may be subject to a cancellation fee of 50% of the service cost.

4. Liability: HIH SYSTEM SDN BHD is not liable for any damages or losses incurred by customers. Our liability is limited to the cost of the services provided. Any disputes will be resolved through arbitration in accordance with the laws of Malaysia.

5. Intellectual Property: All intellectual property, including trademarks, copyrights, and patents, are owned by HIH SYSTEM SDN BHD. Customers may use our intellectual property only with our permission and in accordance with our guidelines.

6. Governing Law: These terms and conditions are governed by the laws of Malaysia. Any disputes arising from these terms and conditions will be resolved through arbitration in accordance with the laws of Malaysia.

SHIPPING AND DELIVERY

As we offer system/apps development services, we do not provide shipping or delivery services.

RETURNS AND REFUNDS

At HIH SYSTEM SDN BHD, we strive to provide quality services to all our customers. If you have any concerns with our services, please contact us at support@hihsystem.com or
+60 3-1234 4321.

1. Returns: We do not provide returns for system/apps development services. However, if you are not satisfied with our services, please contact us within 7 days of the service date to discuss your concerns.

2. Refunds: Refunds are provided only in cases where services were not provided as agreed. If you are eligible for a refund, we will process it within 14 business days of receiving the refund request. Refunds will be issued to the original payment method.

3. Cancellations: Cancellations must be made at least 24 hours before the scheduled service time. Cancellations made less than 24 hours before the scheduled service time may be subject to a cancellation fee of 50% of the service cost.