Effective Date: June 9, 2026
HIEN (Helping Individuals Express Naturally) is a language learning application operated by Our Entertainment LLC.
This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use the HIEN application.
Depending on the features you use, HIEN may collect:
Account information such as email address and login credentials
Language preferences and learning settings
Lesson progress and learning activity
Vocabulary, pronunciation practice, and conversation history
Audio recordings submitted for speech recognition and pronunciation practice
Device information and technical diagnostics
Crash reports and application performance data
We use information collected through HIEN to:
Provide language learning services
Deliver lessons and conversation practice
Generate AI-powered responses
Provide pronunciation feedback
Track learning progress
Improve application performance and reliability
Diagnose and fix technical issues
Provide customer support
HIEN includes AI-powered learning features, speech recognition, and text-to-speech functionality.
To provide these services, user text, speech recordings, and learning interactions may be securely transmitted to cloud-based service providers for processing.
HIEN may use third-party service providers, including:
Google Firebase
Google Cloud Platform
OpenAI
Speech recognition providers
Text-to-speech providers
Analytics and crash reporting services
These providers may process information only as necessary to provide services to HIEN.
We do not sell personal information.
We may share information with trusted service providers solely to operate, improve, and secure the HIEN platform.
We may also disclose information when required by law or to protect the rights, safety, and security of users or the platform.
We use commercially reasonable security measures to protect information stored and transmitted through HIEN. However, no method of electronic transmission or storage is completely secure.
We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and improve the application.
HIEN is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
Depending on your location, you may have rights regarding access to, correction of, or deletion of your personal information.
Requests may be submitted using the contact information below.
We may update this Privacy Policy from time to time. Updated versions will be posted within the application or on our website.
Our Entertainment LLC
Email: Support@our-live>cpm
HIEN – Helping Individuals Express Naturally
HIEN Account Deletion Request
Users may request deletion of their HIEN account and associated data by emailing:
Support@our-live.com
Please include:
The email address associated with the account
The subject line "Account Deletion Request"
We will process deletion requests within a reasonable period.
Certain records may be retained as required by law, security, fraud prevention, or technical backup processes.
Carlos Sonesen