Hidden Garden Privacy Policy
This Privacy Policy explains how the developer and publisher of Hidden Garden : (referred to as “we,” “us,” or “our”) collects, uses, shares, retains, and protects information when you download, access, or use the mobile game Hidden Garden (the “Game”).
By using the Game, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Game.
1. Information We Collect
The information collected depends on how you use the Game, the features available in your version, your device settings, and your location.
1.1 Information Collected Automatically
When you use the Game, we or our service providers may automatically collect:
Device information, such as device model, operating system and version, language, time zone, screen resolution, app version, mobile carrier, and network type.
Identifiers, such as app instance identifiers, device identifiers, the Android Advertising ID, and similar advertising or analytics identifiers.
Gameplay and usage information, such as levels attempted or completed, arrow-puzzle actions, feature interactions, session duration, game progress, virtual balances, reward activity, and general engagement data.
Advertising information, such as ad impressions, ad clicks, completed video views, ad frequency, rewarded-ad completion, and other interactions with advertisements.
Technical and diagnostic information, such as IP address, crash reports, error logs, loading times, performance data, and information about how the Game functions on your device.
Approximate location, which may be inferred from your IP address or similar technical information. We do not collect precise GPS location unless we separately request permission and explain its purpose.
Security and fraud-prevention information, such as signals relating to automated activity, duplicate accounts or devices, invalid advertising traffic, suspicious reward activity, modified software, or other potential abuse.
1.2 Information You Provide
Depending on the features available in the Game, we may collect information that you voluntarily provide, including:
Your email address, user ID, nickname, or other account information if an account or profile feature is offered.
Messages, screenshots, and other information submitted when you contact customer support, provide feedback, or report a problem.
Information submitted in connection with rewards or withdrawals, such as withdrawal method, payment destination, transaction reference, requested amount, eligibility information, and verification information reasonably required to process a request or prevent fraud.
Payment providers may collect payment-account details directly under their own privacy policies. We do not receive or store complete payment credentials unless this is clearly disclosed when the information is requested.
1.3 Information from Third Parties
We may receive information from advertising, analytics, attribution, crash-reporting, payment, app-store, and fraud-prevention providers. This may include advertising identifiers, campaign and installation source, device information, ad interaction data, approximate location, transaction status, diagnostics, and fraud-risk signals.
2. How We Use Information
We may use information to:
Provide, operate, maintain, and improve the Game.
Save and restore gameplay progress, preferences, virtual balances, and reward status.
Provide game features and administer eligible rewards.
Review, process, verify, approve, reject, or complete reward and withdrawal requests.
Display, personalize, measure, limit, and improve advertisements.
Attribute installations and measure marketing or user-acquisition campaigns.
Analyze gameplay, retention, engagement, reward activity, and feature performance.
Diagnose crashes, correct errors, and improve technical performance and stability.
Detect, investigate, and prevent fraud, cheating, abuse, duplicate participation, invalid advertising traffic, unauthorized access, and violations of our terms.
Respond to questions, complaints, privacy requests, and customer-support inquiries.
Maintain transaction records, resolve disputes, enforce agreements, and protect users, the Game, and others.
Comply with applicable legal, tax, accounting, regulatory, and law-enforcement obligations.
Where applicable law requires a legal basis, we process information based on your consent, the need to provide the Game or requested services, compliance with legal obligations, or our legitimate interests in operating, improving, securing, supporting, and preventing abuse of the Game.
3. Advertising and Analytics
The Game may contain advertisements and may use third-party advertising, analytics, attribution, and diagnostic tools. These providers may collect or receive information such as advertising identifiers, IP address, device information, approximate location, app activity, ad interactions, diagnostics, and campaign information.
Advertising may be personalized or non-personalized depending on your location, age information where applicable, consent choices, and device settings. Non-personalized advertisements may still be selected using contextual information, such as the Game’s content, your general location, device type, or recent interaction with an advertisement.
Third-party providers process information under their own privacy policies. We do not control their independent data practices.
4. Rewards and Withdrawals
The Game may allow eligible users to earn virtual rewards or request a withdrawal after satisfying the rules, thresholds, verification requirements, and other conditions displayed in the Game. Eligibility, availability, methods, processing times, and limits may vary by location, version, campaign, and applicable law.
To operate these features, we may process gameplay records, advertising completion records, virtual balances, reward history, withdrawal requests, payment destination information, transaction status, device identifiers, IP address, and fraud-prevention signals. This information may be shared with payment providers, verification services, and fraud-prevention providers when reasonably necessary to process a request, confirm eligibility, comply with law, or prevent abuse.
We may delay or reject a reward or withdrawal request where permitted if the request cannot be verified, violates displayed rules, is associated with suspected fraud or invalid activity, or is restricted by applicable law. Records relating to completed or disputed transactions may be retained as required for legal, accounting, security, and fraud-prevention purposes.
5. How We Share Information
We may share information in the following circumstances:
Service providers: With companies that provide advertising, analytics, attribution, hosting, cloud storage, crash reporting, customer support, payment processing, verification, security, and fraud-prevention services.
Payment and reward partners: With providers involved in reviewing, processing, or delivering an eligible reward or withdrawal.
Legal and safety purposes: When disclosure is required by law, regulation, legal process, or governmental request, or when reasonably necessary to protect rights, safety, security, investigate fraud, or prevent abuse.
Business transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of the Game or related business assets.
With your consent or direction: When you ask us to share information or otherwise provide consent.
We do not sell personal information for money. However, some privacy laws may define certain advertising-related disclosures as a “sale,” “sharing,” or use for “targeted advertising.” Where applicable, you may exercise the choices described below.
6. Data Retention
We retain information only for as long as reasonably necessary to provide and improve the Game, administer rewards, maintain transaction records, prevent fraud, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements. Reward, withdrawal, security, and fraud-prevention records may be retained after a deletion request where retention is required or permitted for legal compliance, accounting, dispute resolution, or prevention of repeated abuse. Aggregated or de-identified information that can no longer reasonably identify you may be retained for a longer period.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights and Choices
Depending on where you live, you may have the right to:
Request access to or correction of personal information associated with you.
Request deletion of your personal information.
Request a portable copy of certain information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Opt out of targeted advertising or certain forms of data sharing where required by law.
Appeal a decision concerning your privacy request where applicable.
To submit a privacy request, email gokiludin2@gmail.com with the subject line “Hidden Garden Privacy Request.” Describe your request and provide enough information for us to locate relevant records. We may request reasonable verification before completing the request. We will respond within the period required by applicable law.
You can also control certain data collection by:
Changing app permissions through your device settings.
Resetting or deleting your Android Advertising ID through your device’s privacy and advertising settings.
Adjusting consent or privacy choices presented in the Game, where available.
Uninstalling the Game to stop future collection through the Game.
9. Account and Data Deletion
You may request deletion of personal information associated with your use of the Game by emailing gokiludin2@gmail.com with the subject line “Delete My Hidden Garden Data.” Include your in-game user ID, account email, or app identifier if one is displayed in the Game, together with any other information reasonably necessary to locate and verify your data.
If the Game allows account creation, you may use the account-deletion option provided in the Game or submit the request by email. After verification, we will delete the account and associated personal information unless retention is required or permitted for legal compliance, completed transactions, accounting, dispute resolution, security, or fraud prevention. Information independently controlled by third-party providers may need to be deleted directly through those providers.
Deleting data or an account may permanently remove game progress, virtual balances, pending rewards, and access to associated features. Complete any eligible and approved withdrawal before requesting deletion, where possible.
10. Children’s Privacy
The Game, including its reward and withdrawal features, is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Users must also meet any higher minimum age displayed in the Game or required to use a payment or reward service in their location.
If the minimum age for valid consent in a user’s country is higher, users below that age should use the Game only with the involvement and authorization of a parent or legal guardian where permitted by law.
If you believe that a child has provided personal information without appropriate authorization, please contact gokiludin2@gmail.com. We will review the request and take appropriate steps, including deletion where required.
11. International Data Transfers
Information may be processed and stored in countries other than the country where you live. Those countries may have different data-protection laws. Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
12. Third-Party Services and Links
The Game may contain advertisements, links, payment options, or integrations provided by third parties. We are not responsible for the content, security, availability, or privacy practices of third-party services. We encourage you to review their privacy policies before interacting with them or providing information.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to the Game, reward features, data practices, legal requirements, or service providers. The updated version will be posted at the same publicly accessible location, and the “Last Updated” date will be revised. Where required by law, we will provide additional notice or request consent for material changes.
14. Contact Us
If you have questions, concerns, complaints, or requests concerning this Privacy Policy or the Game’s privacy practices, contact the developer and publisher of Hidden Garden.
Email: gokiludin2@gmail.com