Privacy Notice
This privacy notice applies to personal data Gheeroppa LTD of 167-169 Great Portland Street, 5th Floor, London, W1W 5PF (Company or We) collects about you when you download, install, access, or use the Hidden Frogs (App) and explains how we use your information.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues.
We keep our privacy notice under regular review.
This version was last updated on 31 December 2024. It may change and, if it does, those changes will be posted on this page and/or notified to you.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.
Third party links and sites
Our App and Services may, from time to time, contain links to and from the websites of third parties. Please note that these websites (and any services accessible through them) are controlled by those third parties and are not covered by this privacy notice. You should review their own privacy notices to understand how they use your personal data before you submit any personal data to these websites or use these services.
The data we collect about you
We collect, use, store and transfer different kinds of personal data about you, for example when you register with us, and through your transactions and interactions with us. The App may also use common automatic information collection and tracking technologies, such as cookies and beacons, to collect information about you.
We do not intentionally collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
If you choose to use our Service, then you agree to the collection and use of information in relation with this notice. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Notice.
The types of information we may collect are:
Device Data.
We collect information about the device you use to access the app, including device type, model, operating system, unique device identifiers, and app version. This data helps us optimize the app's performance and compatibility across devices.
Usage Data.
We track how you interact with the app, including features you use, time spent, navigation paths, and preferences. Usage Data is collected to understand user behaviour, improve the app, and develop new features.
Cookies Data.
Our app uses cookies and similar tracking technologies to enhance your experience. Cookies Data includes preferences, session identifiers, and browsing behaviour.
Location Data.
With your explicit consent, we may collect precise or approximate location data from your device. Location Data is used to enable location-based features, improve app functionality, and provide a better user experience.
Connected Data.
If you choose to connect third-party accounts (e.g., social media or cloud storage) to the app, we may collect information such as profile details, shared content, or access permissions associated with the connection.
Feedback Data.
When you provide feedback, reviews, or report issues, we collect the content of your communication and your contact information (if provided). This helps us address your concerns, improve the app, and enhance customer support.
Personalisation Data.
We may collect information about your preferences, settings, and interactions to tailor content, features, and recommendations to your individual needs and interests. This enhances your overall experience with the app.
Log Data
We want to inform you that whenever you use the Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics.
How is your personal data collected?
We collect your personal data in the following way:
Communications. When you communicate with us via email, we collect your email address. If the communication relates to an error or problem you are having with the App or one of our Services, we will also collect Usage Data for diagnosis and improvement.
Information you generate when using our App and Services. Each time you access and use our App and Services we collect Device, Cookies, Personalisation and Usage Data.
Information we collect through monitoring the use of our App and Services. Each time you access and use our App and Services we collect information about that access and use, being Device, Cookies, and Usage Data.
Additional information we otherwise collect through our App and Services where we have your consent to do so. Where you provide your consent, we collect your Location Data on an ongoing basis while you have the App installed on your device.
How we use your personal data
We will only use your personal data when we have a lawful basis to do so. Our lawful basis for each purpose for which we use your personal data is specified below. Most commonly we will use your personal data in the following circumstances:
Consent. Where you have freely consented before the processing in a specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting us.
Performance of a contract. Where we need to process your personal data to perform a contract with you or where you ask us to take steps before we enter into a contract with you. Where we rely on performance of a contract and you do not provide the necessary information, we will be unable to perform your contract.
Legitimate interests. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Legal obligation. Where we need to use your personal data to comply with a legal or regulatory obligation. Where we rely on legal obligation and you do not provide the necessary information, we may be unable to fulfil a right you have or comply with our obligations to you, or we may need to take additional steps, such as informing law enforcement or a public authority or applying for a court order.
Delivery and improvement of our App and purchases
Purpose or activity
Type of personal data
Lawful basis for processing
To permit you to install the App and register you as a new App user
Device
Usage
Performance of a contract
or
Legitimate interests (delivering our App to you)
To take steps towards providing you with services at your request, to process and fulfil in-App requests and sending you service communications
Contact details
Device
Location
Performance of a contract
Enforce our terms and conditions, including to collect money owed to us
Identity
Legitimate interests (to recover debts due to us)
Troubleshooting, improvement and security
Purpose or activity
Type of personal data
Lawful basis for processing
To administer, monitor and improve our business, Services and this App including troubleshooting, data analysis and system testing
Contact details
Device
Usage
Location
Legitimate interests (for running our business, provision of administration and IT services, network security, maintaining the security of our App and Services, providing a secure service to users and preventing fraudulent and other misuse of our App)
Applying security measures to our processing of your personal data, including processing in connection with the App
All personal data under this privacy notice
Legal obligation (applying appropriate technical and organisational measures under applicable laws
Otherwise monitoring use of the App and deploying appropriate security measures
All personal data under this privacy notice
Legitimate interests (running our business, provision of administration and IT services, network security, maintaining the security of our App and services, providing a secure service to users and preventing fraudulent and other misuse of our App)
Rights and obligations
Purpose or activity
Type of personal data
Lawful basis for processing
To comply with our other legal obligations, including compliance with tax legislation, judicial, law enforcement and government authorities' requests
All personal data under this privacy notice
Legal obligation
Cookies and personalisation
Purpose or activity
Type of personal data
Lawful basis for processing
To deploy and process personal data collected via Cookies
Cookies
Legitimate interests (delivering and securing the App and our Services) or Consent
To deliver (personalised) advertisements to you
Personalisation
Consent
Other communications
Purpose or activity
Type of personal data
Lawful basis for processing
To notify you of changes to the App, Services, your purchases and our terms and conditions for ongoing contracts
Contact details
For ongoing or prospective contracts, Performance of a contract
Otherwise, Legitimate interests (in servicing our users and prospective users)
To notify you of updates to this privacy notice
Contact details
Legal obligation (to inform you of our processing under applicable law
To respond to your requests to exercise your rights under this notice
As relevant to your request
Legal obligation (complying with data subject requests
To ask you to complete a survey and process your response (where applicable, please also see the separate privacy notice)
Contact details
Legitimate interests (to analyse how users use our products or Services and to develop them and grow our business)
Unless you have previously opted out, where we will rely on Consent
To otherwise respond to your enquiries, fulfil your requests and to contact you where necessary
As relevant to your enquiry or request
Legitimate interests (service our users and prospective users)
Automated decision-making and profiling
We do not make decisions based solely on automated processing or profiling that produce legal effects concerning you (or have similarly significant effects).
Criminal offence data and special category data
We do not intentionally collect criminal offence data about you.
Disclosures of your personal data
We may share your personal data with the following third parties:
Your Appstore Provider and mobile network operator to allow you to install the App.
Our professional advisors including lawyers, auditors, insurers or consultants who provide legal, accounting, insurance and other services.
Data Retention
We retain your personal data for as long as necessary to provide the App and fulfil the purposes outlined in this notice. We may retain data longer if required for legal or regulatory compliance.
International transfers
We may occasionally transfer, store and process your personal data outside the UK or EEA. If your data is processed outside your home country, we ensure it is protected in accordance with applicable laws.
Security of your data
We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Children’s Privacy
The App is not intended for children under the age of 13, and we do not knowingly collect personal data from children.
Your legal rights
You have the following rights under data protection laws in relation to your personal data.
Access. Request access to and/or a copy of the personal data we process about you (commonly known as a data subject access request). This enables you to check that we are lawfully processing it.
Correction. Request correction of any incomplete or inaccurate data we hold about you. (We may need to verify the accuracy of the new data you provide to us.)
Deletion. Request us to delete or remove personal data where there is no good reason for us continuing to process it. You also can ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we have processed your information unlawfully or where we need to erase your personal data to comply with law. (In some cases, we may need to continue to retain some of your personal data where required by law. If these apply, we will notify you at the time of our response.
Objection. Object to us processing your personal data where (a) we are relying on legitimate interests as the lawful basis and you feel the processing impacts on your fundamental rights and freedoms, or (b) the processing is for direct marketing purposes. In some cases, we may refuse your objection if we can demonstrate that we have compelling legitimate grounds to continue processing your information which override your rights and freedoms.
Restriction. Request that we restrict or suspend our processing of your personal data:
if you want us to establish the data's accuracy;
where our use of the data is unlawful, but you do not want us to erase it;
where we no longer require it, but you need us to hold onto it to establish, exercise or defend legal claims; or
you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
Data portability. Request we transfer certain of your personal data to you or your chosen third party in a structured, commonly used, machine-readable format. This right only applies to information processed by automated means that we process on the lawful bases of consent or performance of a contract.
Withdraw consent. Withdraw your consent at any time where we are relying on consent to process your personal data. Please know that this does not affect the lawfulness of any processing carried out before you withdraw your consent, and after withdrawal, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Complain to the UK data protection regulator. If you are unhappy with how we process your personal data, we ask that you contact us first using the details below so that we have the chance to put it right. However, you also have the right to make a complaint to the ICO at any time.
You can exercise any of these rights at any time by contacting us.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted within the App or on our website with the effective date at the top of the notice.
Contact details
If you have any questions about this privacy notice or our data protection practices, please contact our Data Privacy Manager.
Our contact details are:
Email Address: gheeroppa@gmail.com
Postal Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF