I am an Associate Professor and the James & Connie Vavalides Faculty Fellow in Business Analytics & Statistics at the University of Tennessee, Knoxville (UTK). I joined UTK in 2014 and was promoted to Associate Professor with tenure in 2020.
Research. I study how to improve decision-making in complex service systems, with an emphasis on healthcare delivery. My work examines how operational choices shape outcomes, resource use, and patient experience. I draw on causal inference, econometrics, and statistical and machine learning to produce evidence that is both rigorous and actionable. Across projects, I prioritize designs that enhance credibility, robustness, and interpretability when using large-scale observational data.
Publications. My research has appeared in leading statistics and operations journals, including Journal of the Royal Statistical Society: Series B (JRSS-B), Manufacturing & Service Operations Management (MSOM), Production and Operations Management (POM), Journal of Computational and Graphical Statistics (JCGS), and Statistica Sinica.
Teaching. I teach undergraduate and graduate courses on statistical and machine learning methods and applications, statistical methods, and applied regression.
Background. I earned a BS in Statistics (minor in Computer Science) from the University of Asmara, and MS and PhD degrees in Statistics from the University of Georgia.
Contact: hhilafu@utk.edu [UTK Page]