**App Name:** Heylu ("Heylu - Romantic Chat & Dating")
**Developer / Owner:** Haxius Technology
**Contact Email:** haxiustechnology@gmail.com
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## 1. Introduction & Scope
Welcome to **Heylu** ("we," "our," or "us"). We provide an interactive mobile platform for social communication, romantic companionship, text chatting, voice messaging, moments sharing, and connections ("Services").
Your privacy is paramount to us. This Privacy Policy explains how we collect, use, store, protect, disclose, and delete your personal information when you use our mobile application (the "App") and related services. By downloading, accessing, or using Heylu, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our Terms of Service. If you do not agree with any part of this policy, please do not use the App.
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## 2. Strict 18+ Age Restriction & Child Safety Policy
**Heylu is strictly intended for individuals who are at least eighteen (18) years of age.**
- We do not knowingly market to, solicit information from, or permit registration by anyone under the age of 18.
- If we become aware or suspect that a user is under 18 years old, we will immediately terminate their account and permanently delete all associated data from our servers.
- **Child Sexual Abuse Material (CSAM) & Exploitation Zero Tolerance:** We maintain absolute zero tolerance for child sexual abuse material or any form of child endangerment. Any detected violation will result in instantaneous account ban and immediate reporting to law enforcement authorities and the National Center for Missing & Exploited Children (NCMEC), in strict compliance with Google Play Developer Policies.
- If you believe an underage person has created an account on Heylu, please report it immediately to **haxiustechnology@gmail.com**.
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## 3. Information We Collect
To provide, secure, and improve our Services, we collect the following categories of information:
### A. Information You Provide Directly:
- **Account & Profile Information:** When you register or create a profile, you may provide your display name, gender, date of birth / age (to verify 18+ compliance), bio, profile photos, interests, and preferences.
- **Communications & User Content:** Text messages, voice recordings, photos uploaded to Moments or Stories, reactions, and feedback you exchange through the App.
- **Support Requests:** Information you submit when contacting our support team via email, including screenshots and crash descriptions.
### B. Information Collected Automatically:
- **Device & Connection Data:** Device model, operating system version (Android), unique device identifiers, language settings, and network provider.
- **Log & Usage Information:** App feature usage, timestamps of logins, session duration, and crash logs collected for diagnostic and stability purposes.
- **Approximate Location:** General network-based country/region (derived from IP address) to serve appropriate language and regional content. We do **NOT** track precise GPS background location.
### C. Financial & Transaction Information:
- Heylu offers in-app virtual tokens and VIP memberships processed **exclusively through Google Play In-App Billing**.
- We **never** collect, process, or store your credit card, debit card, or bank account numbers. All monetary transactions are handled securely by Google Play. We only receive confirmation tokens, purchase IDs, and purchase timestamps from Google Play.
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## 4. How We Use Your Information
We process personal information strictly for legitimate business and operational purposes, including:
1. **Service Delivery:** Enabling account creation, profile matchmaking, instant messaging, voice note delivery, and Moments feed display.
2. **Safety & Moderation:** Detecting and preventing spam, harassment, explicit bad language, abusive behavior, fraud, and policy violations.
3. **App Improvement & Analytics:** Monitoring crash reports, optimizing performance, and developing new user-requested features.
4. **Customer Support:** Resolving account inquiries, technical bugs, and token balance queries.
5. **Legal & Policy Compliance:** Enforcing our Terms of Service and complying with applicable laws and Google Play Developer Program Policies.
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## 5. Data Sharing & Third-Party Service Providers
We respect your personal privacy. **We do not sell, rent, or trade your personal data to third parties for commercial or advertising purposes.**
We only share information with reputable, industry-standard infrastructure providers strictly necessary to operate our App:
- **Google Firebase (Google LLC):**
- *Firebase Authentication:* Secure identity management and phone/email login.
- *Cloud Firestore & Cloud Storage:* Encrypted storage for user profiles, encrypted chat metadata, voice notes, and moment media.
- *Cloud Functions:* Secure backend server logic, anti-abuse word filtering, and content validation.
- *Firebase Crashlytics & Analytics:* Anonymized crash diagnostics to maintain app stability.
- **Legal Compliance & Safety Authorities:** We may disclose data if required by valid subpoena, court order, or applicable law, or when necessary to protect personal safety, prevent illegal activity, or report child exploitation.
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## 6. User Generated Content (UGC) & Anti-Abuse Protection
Heylu facilitates social interaction and user-to-user communications. To protect all community members in accordance with Google Play's User Generated Content policies:
- **Content Filtering:** Automated backend safety filters inspect outgoing text for prohibited explicit words, threats, and illegal solicitations.
- **Reporting Mechanism:** Users can report any message, profile, or moment that violates community rules directly within the app.
- **Blocking Mechanism:** Users have the power to instantly block any individual to immediately stop all communications and hide content.
- **Moderation Action:** Reported content is reviewed by our moderation system. Accounts found violating community guidelines will face immediate content removal, temporary suspension, or permanent banning.
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## 7. Data Security & Storage
- **Encryption in Transit:** All communications between the Heylu app and backend servers utilize industry-standard Transport Layer Security (TLS/HTTPS).
- **Secure Cloud Infrastructure:** User records are housed within enterprise-grade Google Cloud Firestore infrastructure featuring strict role-based access rules and continuous monitoring.
- **Access Restrictions:** Access to production databases is restricted to authorized personnel who require access for maintenance and moderation duties.
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## 8. Account & Data Deletion (Google Play Compliance)
In strict accordance with Google Play's Data Safety and Account Deletion Policy, users maintain full control over their personal data and account lifecycle:
### How to Delete Your Account:
1. **In-App Deletion:** Navigate to **Settings** > **App Settings & Privacy** > **Delete Account**. Confirm your request to immediately wipe your profile, personal chat history, and uploaded media.
2. **Web / Email Request:** If you cannot access the app, you may submit a data deletion request by emailing **haxiustechnology@gmail.com** with the subject line *"Data Deletion Request — Heylu"* from your registered email address or specifying your User ID.
3. **Data Retention Timeline:** Upon account deletion request, your profile, personal photos, voice notes, and messages will be permanently deleted from our active production database within **7 business days**. Certain non-identifying transaction logs may be retained solely to comply with legal, tax, and anti-fraud statutory obligations.
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## 9. Your Rights (GDPR & CCPA / CPRA Notice)
Depending on your geographic jurisdiction, you may have the following data privacy rights:
- **Right to Access:** Request a copy of the personal information we hold about you.
- **Right to Rectification:** Request correction of inaccurate or outdated information in your profile.
- **Right to Erasure (To Be Forgotten):** Request permanent deletion of your personal data.
- **Right to Withdraw Consent:** Revoke consent to data processing at any time by deleting your account.
To exercise any of these statutory rights, please contact our Data Protection Officer at **haxiustechnology@gmail.com**.
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## 10. Changes to This Privacy Policy
We may periodically revise this Privacy Policy to reflect app updates, new safety features, or changes in legal regulations. When material changes occur, we will update the "Last Updated" date at the top of this page and provide in-app notification when appropriate. Your continued use of Heylu following the posting of updates constitutes your acceptance of the revised Privacy Policy.
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## 11. Contact Us
If you have questions, concerns, complaints, or feedback regarding this Privacy Policy or our data protection practices, please contact us:
- **Entity:** Haxius Technology
- **Support & Privacy Email:** haxiustechnology@gmail.com