FAQs

1. SEND YOUR ORDER DETAILS
Send us a message on Facebook/Instagram or email us at heylahph@gmail.com
for instructions, order form, and template links. You may also fill out our ORDER FORM or place your orders on Shopee.

2. ORDER CONFIRMATION
We will send your invoice and payment details within 12-24 hours after we review your files and order details.
For an official receipt requests, please provide complete details. (Name, TIN, Address)

3. PREPARING YOUR ORDERS
Once payment is confirmed, we will prepare your order and send you an update when it is complete.
Lead time: 3-7 days, Monday to Saturday
Rush Orders: 1-3 days (Php 150 rush fee, 30 pages below only)

4. READY FOR DELIVERY
We ship orders through SPX and same-day delivery through Lalamove and Grab. The customer will shoulder the shipping fee. Tracking number will be sent to you within 12-24 hours.

FREQUENTLY ASKED QUESTIONS

Is there a minimum order?
No minimum order required.
How much for custom printing?
Price is per A4 page, plus your preferred lamination and paper/print type. Quantity per A4 depends on the size to print. For services and rates, check our Custom Printing page.
Can I include multiple designs on one page?
Yes, as long as there’s enough spacing for proper cutting and our A4 template was used.
How long is the processing time?
We’re open Monday–Saturday, except holidays. Lead time is 3–7 days, depending on order volume. We are on a shop break every Sunday and on holidays.
Do you accept rush orders?
Yes. Rush fee is ₱150 (up to 30 pages only), with a 1–3 day processing time.
I do not know how to arrange my files in your template. Can you assist me? Is there a layout fee?
Yes, we can assist you with no extra charge, as long as the files are high-quality and the order details are complete.
Do you accept orders via Shopee?
Yes, but rates are slightly higher due to platform fees. Please make sure order details and files are submitted for review before placing an order.
Where is the order form?
You may use our order form link here for direct orders or simply message us on our social media pages or Shopee (if a Shopee order) with the order details.
Do you accept bulk orders?
Yes. Enjoy ₱5–₱10 discount per 30 pages (or more).
Do you issue official receipts?
Yes! Heylah Prints is BIR-DTI Registered and DTI Trustmark Approved. For an official receipt requests, please provide complete details. (Name, TIN, Address)

For more questions, feel free to message us on our pages or email us.

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