Hotel Guest Policies

In these terms, "customer" and "you" refers to a HexaRoomsHourly.com customer who has transacted with HexaRoomsHourly, "we" and "HexaRoomsHourly" interchangeably refers to HexaRoomsHourly Hospitality

• Travel may be permitted only for certain purposes and in particular, touristic travel may not be allowed in your city. Please check for local travel restrictions before booking an accommodation.

• According to government regulations, a valid original Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Driving License, Voters Card, Passport, Adhaar Card . Without valid original ID the guest will not be allowed to check in. Note: PAN Cards will not be accepted as a Valid ID card.

• Only original Photo Id will be accepted at the time of check-in. Photocopy or SoftCopy of ID proofs will not be accepted.

• In case suitable proof of identification is not presented at check in, the accommodation can be declined to guests posing as a couple. HexaRoomsHourly will not be responsible for any check in declined by the hotel due to the aforesaid reason and HexaRoomsHourly.com shall not be able to process any refund.

• In case of unmarried couples only two guests are allowed in one room.

• No charges for Children below 5 years of age. Standard room charges will be applicable for children above 5 years of age.

• HexaRoomsHourly has no hidden charges - please pay the amount displayed on your confirmation voucher directly to the hotel at the time of check in, for your reservation made with HexaRoomsHourly.com using "Pay At Hotel" option as mode of payment.

• Your reservation is guaranteed for arrival on the confirmed check-in date and time only.

• Reservation is confirmed only for slots chosen. Early check in or late check-out shall be subject to availability and may be chargeable by the hotel. Please contact the hotel directly for early check in or late check out.

• If you don't check-in to the hotel at the time on your reservation voucher and you do not alert HexaRoomsHourly.com well within the free cancellation time frame, the advance collected for your reservation would be forfeited automatically and cancellation charges as per the hotels cancellation policy would apply.

• In case you avail of the Website's hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and HexaRoomsHourly would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.

• Extra bed can be accommodated with a folding cot or a mattress, subject to room size & availability and may be chargeable.

• Hotel may check the room condition at the time of your check-out and can charge you if there is damage to the property of room Conditions found unsatisfactory.

• Your special requests would be passed on to the hotel and those shall be subject to the terms and conditions of the concerned hotel. We shall not be liable for any discrepancy in such services or in the performance or consequences of such services.

• In case of any amendment (date change) in your hotel reservation, HexaRoomsHourly would inform and advise you about the availability and applicable new rates.

• Amendments/Cancellations of booking can only be made by HexaRoomsHourly. The hotel cannot modify your booking or process refunds for bookings made at the special HexaRoomsHourly rates.

• Such amendments/cancellation of booking shall be according to the respected hotel policy. Please read the hotel policy before booking.

• The refund shall be credited to the same payment mode by which the payment was received.

• Any special offer being provided by HexaRoomsHourly shall be governed by the specific terms & conditions of such special offer as displayed on the Website.

• Standard Terms & Conditions mentioned on www.HexaRoomsHourly.com shall also apply.

• For more information on your booking, call us at +91-7977407986. Please mention the HexaRoomsHourly Booking ID provided above to retrieve your booking.

• For any query or clarification, please write to us at bookings@HexaRoomsHourly.com

Pay @ Hotel

• Pay at hotel is valid for selected hotels only.

• After booking a hotel online on HexaRoomsHourly, the hotel may ask the guest to make partial prepayment a few days before the check-in to guarantee the booking, per hotel's T&C.

• The remaining amount needs to be paid by the guest at the hotel. Guests might be asked to pay in cash if the credit card machine at the hotel is absent or dysfunctional.

• If the guest plans to check-in at the hotel late or early from check-in time selected, they must inform the hotel in advance. The hotel can release the room in case you have not checked-in under 20 minutes of check-in time selected and have not informed the hotel about your late check-in.

• Offers/Discounts are not applicable on bookings made using the "Pay at Hotel" option.

• Some hotels might ask to pay complete amount at the time of check-in; denial of paying security deposit, may lead to hotelier not allowing check-in.

• Guest must pay full amount at time of check-out; hotel's payment cannot be withheld by customer in any case after completing stay.

Cancellation Policy

• Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.

Payment Mode

• You can pay now or you can pay at the hotel if your selected hotel has this option.