Frequently asked questions
Frequently asked questions
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How do I contact Hertz by email?
How do I contact Hertz by email?
Contact our Customer Service team via email at customerrelations@hertz.com or by calling 1 (800) 259-6095.
Why is Hertz charging me a $300 deposit?
Why is Hertz charging me a $300 deposit?
To account for Renter potentially incurring additional amounts owed under the rental contract, at the time of rental, renters without a ticketed return travel itinerary will be required to provide a deposit between $300 and $850 depending on the rental location and class of vehicle rented.
How to get a refund from a rental car?
How to get a refund from a rental car?
You can call the customer service team at Hertz.com at 1-800-259-6095 and ask for assistance with your refund. Make sure you ask the representative to confirm your refund via email. Keep them on the phone until you have received the email and reviewed the details.
Is it cheaper to rent a car for a week or by day?
Is it cheaper to rent a car for a week or by day?
Just like renting a hotel by the week costs you less per day than a single-night rental, renting a car by the week may be cheaper than for a few days. For more information, please call 1-800-259-6095. If you only need the car for five days, but renting for a full week is cheaper, opt for the weeklong rental.
How do I change my Hertz car reservation?
How do I change my Hertz car reservation?
On the homepage, below the reservation details box, click “View/Modify/Cancel Reservation.” You will need the renter's first and last name and the reservation number. If you have trouble with that information, please contact your local branch or for assistance, call us at 1 855 rent-a-truck (800-259-6095).
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