Privacy Policy

Service Availability

1. Application description:

Herafi Application allows users to log in as service seekers and search for a wide range of services, including crafts, electronics repair, automotive mechanics, as well as sports, health, and beauty services. Users can request the services they need through the app, receive offers from service providers, browse their previous work, choose the best offer, and directly communicate with the service provider. Additionally, users can also become service providers, either as individuals or as companies, to offer services that meet the needs of service seekers in their respective fields.

2. The entity responsible for the application :

Herafi Application is the controller of the personal data collected in connection with the use of Herafi Application.

3. Application services:

o Request a service from the services available within the application.

o Receive offers from service providers and review their previous work.

o Providing offers to service seekers.

4. Information collected by the application:

o Herafi application records basic information about the user, including (person's name - contact number - address,....) and this information is used as an identifier for the person and is not used in any other type of service.

5. Availability of the service:

The services provided by the application are linked to the existence of a service provider that provides this service and the availability of the service within the application.

6. Payment Mechanism:

Herafi Application accepts E-payment only to Request a service.

7.  Application features:

o The application provides a service to request a service from service providers within the application.

o The application provides a service to receive offers from service providers, browse their previous work, and select the appropriate member.

o The application provides a service to register as a service provider and send offers to service seekers.

o E-payment within the application.

8.  Request a Service mechanism:

First: The user chooses from the main services

Second: He chooses from the sub-services (example: main service: handicrafts, sub-service: plumbing).

Third: The user clicks on request a service

Fourth: The user fills out the request by choosing the expected time of the service, the address, and the request attachments.

Fifth: Browse the offers provided by the service providers and choose the appropriate offer.

Sixth: The user pays the request fees through one of the payment services available in the application

Seventh: Contact the service provider

9.  Mechanism for submitting an offer to the service applicant

  First, the user registers as a service provider and chooses the services he provides.

      Second, he browses the requests sent to him (the offers cannot be browsed again unless the offer submission fee is paid).

           Third, he chooses a request to submit an offer for it.

10.  Accuracy of information provided by the user:

When requesting the service, the user must provide correct and accurate information in terms of (detailed address - contact number - required accessories ....)

11. Complaints:

If that the customer has a complaint, it can be submitted immediately by calling the following number 0951333787.

12. Usage policy update:

Herafi app may update this document from time to time and notify you of its updates through social networking sites and customer service; And Using our updated Services is consent to the updated notice.

Contact Us  

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.  

Contact Information:  

Email :  info@herafi.sy
website : https://herafi.sy