🔐 Privacy Policy – HelpOn

Effective Date: (08/02/2026)

HelpOn (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the HelpOn mobile application.

1. Information We Collect

We may collect the following information:

a) Personal Information

• Name
  
  

• Email address
  
  

• Mobile number
  
  

• Profile photo (optional)
  
  

b) Location Information

• Approximate and precise location
  
  

• Used only to match Helpers and Helpees nearby
  
  

c) Usage & App Data

• Help requests and responses
  
  

• Reviews and ratings
  
  

• App interaction data (for app functionality only)
  
  

d) Payment Information

• We do not collect or store card/UPI details
  
  

• Payments are handled via third-party UPI apps
  
  

2. How We Use Your Information

Your data is used to:

• Create and manage your account
  
  

• Match Helpers and Helpees using location
  
  

• Enable calls and live tracking between users
  
  

• Show ratings, reviews, and profile details
  
  

• Improve app performance and user experience
  
  

• Provide customer support
  
  

3. Data Sharing

We do not sell or share your personal data with third parties.

Data is shared only when required:

• Between Helper and Helpee during an active request
  
  

• With Firebase services (Authentication, Firestore, Realtime Database) for secure app functionality
  
  

4. Data Storage & Security

• All data is securely stored using Firebase
  
  

• Data is encrypted in transit
  
  

• Access is restricted using authentication and security rules
  
  

5. User Control & Data Deletion

You have full control over your data:

• You can update your profile anytime
  
  

• You can delete your account permanently from within the app
  
  

• Once deleted, all personal data is permanently removed
  
  

6. Permissions Explanation

HelpOn requests the following permissions:

• Location – to find nearby Helpers/Helpees
  
  

• Phone – to allow calling between users
  
  

• Notifications – to send request and status updates
  
  

• Storage/Camera – to upload profile photos
  
  

Permissions are used only for core app functionality.

7. Children’s Privacy

HelpOn is not intended for children under 13 years.
We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be updated inside the app or on the policy page.

9. Contact Us

If you have any questions about this Privacy Policy:

📧 Email: vishnushrivastav26072003@gmail.com