Welcome to the Vic Emergency: Incident Alerts support page! We're here to help you stay informed and prepared during emergencies. If you have any questions or encounter any issues while using our app, please refer to the information below.
1. How do I customize my notifications?
To customize your notifications, go to the settings page within the app. From there, you can select specific types of emergencies (e.g., fire, flood, storm) and adjust the radius for receiving alerts based on your location or saved locations.
2. Why am I not receiving notifications?
Ensure that you have enabled notifications for the app in your device settings. Also, verify that your app notification preferences are set up correctly within the app's settings menu.
3. How do I track incidents near my family or friends?
You can add additional locations in the settings section under "Family & Friends Alerts." Set a location and distance range to get notifications for emergencies near your loved ones.
4. How often is the information updated?
We retrieve real-time data directly from emergency services, providing updates as soon as new information becomes available.
5. What types of emergencies does the app cover?
The app provides alerts for various emergency situations, including fires, floods, storms, building damage, and rescue operations.
If you still need assistance, feel free to reach out to our support team. We're happy to help with any questions or issues you may have!
Email: covertadvisor@proton.me
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
Thank you for using Vic Emergency: Incident Alerts! We are committed to helping you stay safe and informed.