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Geek Squad Refund Policy

Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as wallet balance (in case of Pay on Delivery orders).

The refund time period for different modes of payments is provided below.

Available refund method

Refund Time-frame

FBA orders (After the return is received by company)

Seller-Fulfilled orders (After seller notifies receipt of return)

Prepaid Orders

wallet Balance* 2 hours

Credit Card/ Debit Card

2-4 Business Days 3-5 Business Days

Net Banking Account (Credited to Bank Account)

UPI Linked Bank Account 2-4 business days

Pay on Delivery Orders

NEFT to Bank Account

2-4 Business Days

3-5 Business Days

Amazon Pay Balance*

2 hours

Paper Cheque

8-10 business days

Refund for Pay on Delivery Orders:

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Amazon account (as Amazon Pay balance).

If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.

Note: Refunds cannot be processed to third-party accounts. The name on your Amazon account should match with the name of the bank account holder.