# Wildcat Productions App Support
## Common Issues and Solutions
### App Installation
- **Issue**: App won't install
- **Solution**: Ensure you have iOS 18.2 or later installed
- **Solution**: Check that you have at least 100MB of free storage space
- **Solution**: Try restarting your device and attempting installation again
### Live Streaming Issues
- **Issue**: Can't access live streams
- **Solution**: Check your internet connection
- **Solution**: Ensure you have the latest version of the app installed
- **Solution**: Try closing and reopening the app
- **Solution**: Check if the event is actually live (look for the red "LIVE" indicator)
- **Solution**: Check for updates regarding app status.
- **Issue**: Poor video quality during live streams
- **Solution**: Check your internet connection speed
- **Solution**: Try switching between WiFi and cellular data
- **Solution**: Close other apps that might be using bandwidth
- **Solution**: Restart the app
- **Solution**: Click on the settings tab (on the video) and choose 1080p.
### Video Playback
- **Issue**: Videos won't play
- **Solution**: Check your internet connection
- **Solution**: Ensure you have the latest version of the app
- **Solution**: Check for updates regarding app status.
- **Solution**: Restart your device
- **Issue**: Video playback is choppy
- **Solution**: Check your internet connection speed
- **Solution**: Try lowering the video quality
- **Solution**: Close other apps running in the background
- **Solution**: Restart the app
- **Solution**: Check for updates regarding app status.
### Calendar Features
- **Issue**: Events not showing up in calendar
- **Solution**: Check your internet connection
- **Solution**: Pull down to refresh the calendar
- **Solution**: Ensure you have the latest version of the app
- **Solution**: Try logging out and back in
- **Solution**: Check for updates regarding app status.
### General Troubleshooting Steps
1. **Check Internet Connection**
- Ensure you have a stable internet connection
- Try switching between WiFi and cellular data
- Test your connection speed
- Check for updates regarding app status.
2. **Update the App**
- Go to the App Store
- Check for available updates
- Install any pending updates
3. **Restart Your Device**
- Power off your device
- Wait 30 seconds
- Power on your device
- Try the app again
## Contact Support
If you're still experiencing issues, please contact our support team:
- **Email**: liamkahndev@gmail.com
- **Response Time**: Within 48 hours.
When contacting support, please include:
- Your device type and iOS version
- The specific issue you're experiencing
- Any error messages you see
- Steps you've already tried
## App Updates
Stay tuned for upcoming features:
- Enhanced video quality options
- Improved calendar integration
- New notification system
- Better offline support
---
*Last Updated: May 16, 2025*