Terms & Conditions

Please read these Terms and Conditions carefully before subscribing to or using the services provided by Helm N' Harvest. By signing up for our snail mail club, subscribing to any plan, or otherwise using our services, you agree to be bound by these Terms.

1. Definitions

1.1 "Service" refers to the physical mail subscription provided by Helm N' Harvest, including but not limited to letters, postcards, stickers, artwork, and any accompanying enclosures.

1.2 "Subscription" refers to the recurring or one-time plan selected by the Customer (Monthly, Duo, Quarterly, Yearly).

1.3 "Mailing" refers to each individual package sent to a Subscriber under their chosen plan.

1.4 "Website" refers to the official Helm N' Harvest webpage and any linked sign-up platforms.

2. About Our Service

2.1 Helm N' Harvest is a Christian-themed snail mail subscription club that sends physical mail to Subscribers' provided mailing addresses on a recurring basis, depending on the plan selected.

2.2 Content included in each Mailing may vary from month to month at the Company's discretion, but with the general inclusion of letters, postcards, stickers, artwork, and any accompanying enclosures.

2.3 We reserve the right to modify the contents, format, frequency, or design of Mailings at any time without prior notice, provided the core value of the Subscription is maintained.

3. Subscription Plans & Payment

3.1 Subscribers may choose from the following plans: Monthly, Duo, Quarterly, or Yearly, as described on our Website.

3.2 Payment is required in advance for each billing cycle before a Mailing is prepared and sent.

3.3 All prices are listed in Malaysian Ringgit (RM) unless stated otherwise, and are inclusive of applicable local shipping costs unless specified.

3.4 We reserve the right to change our pricing at any time. Existing Subscribers will be notified at least 30 days in advance of any price changes, which will take effect on their next billing cycle.

3.5 Subscriptions confirmed and paid for will commence delivery from the following calendar month after successful payment. For example, a Subscription paid for in January will result in the first Mailing being sent in February. This allows sufficient time for processing, preparation, and inclusion in that month's production run.

4. Delivery

4.1 Mailings are sent via Pos Malaysia or another courier/postal service at the Company's discretion.

4.2 Estimated delivery timelines will be provided on our Website; however, these are estimates only. Helm N' Harvest is not liable for delays caused by postal services, customs (for international deliveries), natural disasters, or other events beyond our reasonable control.

4.3 It is the Subscriber's responsibility to provide a complete and accurate mailing address. Helm N' Harvest is not responsible for non-delivery or misdelivery resulting from incorrect or incomplete address information provided by the Subscriber.

4.4 If a Mailing is returned to us due to an incorrect address provided by the Subscriber, a re-shipping fee may apply.

5. Cancellation Policy

5.1 Cancellations will take effect at the end of the current billing cycle. Subscribers will continue to receive Mailings for any period already paid for.

5.2 No partial refunds will be issued for the remaining days/mailings within an already-paid billing cycle, except as outlined in Section 6 (Refund Policy).

5.3 For Quarterly and Yearly plans, cancellation does not entitle the Subscriber to a prorated refund for unused months, except as otherwise required by law or outlined in Section 6.

6. Refund Policy

6.1 Due to the nature of our product (custom-prepared physical goods), all sales are generally final once a Mailing has been prepared or dispatched.

6.2 Before dispatch: If a cancellation request is made before a Mailing has been prepared or sent for that billing cycle, the Subscriber may be entitled to a full refund for that specific Mailing.

6.3 Damaged or defective items: If a Subscriber receives a Mailing that is significantly damaged, defective, or materially different from what was described on our Website, the Subscriber may request a replacement or refund within 7 days of receipt, accompanied by photographic evidence.

6.4 Non-delivery: If a Mailing is confirmed lost in transit (verified through the relevant postal/courier service) and not due to an error by the Subscriber (e.g., incorrect address), Helm N' Harvest will offer either a free replacement Mailing or a refund for that specific Mailing, at the Company's discretion.

6.5 Refunds, where applicable, will be processed within 14 business days via the original payment method.

6.6 This Refund Policy is provided in addition to, and does not affect, any statutory rights the Subscriber may have under the Consumer Protection Act 1999 or other applicable Malaysian law.

7. Intellectual Property

7.1 All content included in Mailings, including but not limited to written reflections, designs, artwork, and branding, is the intellectual property of Helm N' Harvest unless otherwise credited.

7.2 Scripture quotations used are sourced from translations in the public domain (e.g., KJV) or used in accordance with the applicable publisher's permissions for copyrighted translations (e.g., NIV, ESV).

7.3 Subscribers may not reproduce, resell, or distribute the contents of any Mailing for commercial purposes without prior written consent from Helm N' Harvest.

8. Personal Data Protection

8.1 Helm N' Harvest collects personal data (including name, mailing address, contact details, and payment information) solely for the purpose of fulfilling Subscriptions and improving our Service.

8.2 We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

8.3 We will not sell, rent, or share Subscriber personal data with third parties for marketing purposes without explicit consent.

8.4 Subscribers have the right to request access to, correction of, or deletion of their personal data by contacting us at [insert contact email].

8.5 By subscribing, Subscribers consent to Helm N' Harvest using their provided mailing address and contact information for the purpose of fulfilling Mailings and related customer service communications.

9. Limitation of Liability

9.1 To the fullest extent permitted by Malaysian law, Helm N' Harvest shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Service.

9.2 Our total liability to any Subscriber for any claim arising from the Service shall not exceed the total amount paid by the Subscriber for the Mailing(s) in question.

9.3 Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under applicable Malaysian law.

10. Force Majeure

10.1 Helm N' Harvest shall not be held liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, postal service disruptions, government restrictions, or public health emergencies.

11. Termination of Service

11.1 Helm N' Harvest reserves the right to suspend or terminate a Subscriber's access to the Service, with or without notice, in cases of suspected fraud, abuse, non-payment, or violation of these Terms.

11.2 In the event of termination by the Company without cause, any unused portion of a prepaid Subscription will be refunded on a prorated basis.

12. Amendments to These Terms

12.1 Helm N' Harvest reserves the right to update or amend these Terms at any time. Material changes will be communicated to Subscribers via email or a notice on our Website at least 14 days before taking effect.

12.2 Continued use of the Service after such changes constitutes acceptance of the revised Terms.

13. Governing Law & Dispute Resolution

13.1 These Terms shall be governed by and construed in accordance with the laws of Malaysia.

13.2 Any disputes arising from these Terms or the Service shall first be attempted to be resolved amicably between the parties. Failing that, disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.